<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
<p>Financial organization located in Pittsburgh, PA is seeking a Mortgage Collections Specialist! This role will be focused on contacting borrowers to collect on past due mortgage payments, review loan documents for correct contact information and answering incoming calls. The Mortgage Collections Specialist will also be responsible for setting up and reviewing payment plans, documenting all communication and communication attempts with the borrower, escalating complex issues to managers, and answering questions from borrowers pertaining to their mortgage.</p><p><br></p><p>This is a contract role, however there is a possibility for this to evolve into a full-time position!</p><p><br></p><p>The Mortgage Collection Specialist would work onsite at their Pittsburgh Office located in downtown Pittsburgh. The hours would be 40 hours per week during normal business hours, Monday through Friday.</p><p><br></p><p>Job responsibilities:</p><ul><li>Contact borrowers to address delinquent loans and explore communication options</li><li>Meet performance goals, including call and response metrics</li><li>Document interactions, arrangements, and follow-up plans thoroughly in the system</li><li>Maintain compliance with laws, policies, and industry standards in account management</li><li>Research loan records, resolve issues, and ensure accurate data maintenance</li><li>Perform related tasks and projects as assigned</li><li>Help identify and manage risks encountered during daily responsibilities</li><li>Adhere to regulatory guidelines and company compliance protocols</li></ul><p>If you have a strong customer service background, a mortgage background and/or a strong collections background, you are encouraged to apply! Candidates must have excellent communication skills (both oral and written), be very organized, and able to document conversations. Prior experience working in the banking, financial services or mortgage industry is highly preferred! Specific qualifications are as follows: </p><ul><li>Proficiency in commercial collections, mortgage collections or consumer collections is highly preferred</li><li>Familiarity with mortgage lending processes is beneficial</li><li>Understanding of mortgage and financial systems is preferred</li><li>Ability to use Microsoft Excel and Microsoft Word</li></ul><p>If you are interested in being considered for this Mortgage Collections position, please apply online via the Robert Half website. After applying online, please call 412-471-5946 and ask to speak with Aimee, Carrie or Dan to confirm your application was received. Please reference job #03730-0013301435 when calling! We also recommend applying on the Robert Half website or using the Robert Half app. </p>
<p><strong>Job Title: </strong>Collections Specialist</p><p><br></p><p><strong>Job Overview:</strong></p><p>A well-established organization based in Pittsburgh, PA, is seeking a skilled Collections Specialist with at least 2 years of relevant collections experience (preferably consumer collections experience). This position is onsite and the normal work hours are Monday through Friday 8am-4:30pm. (Some flexibility may be available with the start time). The Collection Specialist will be responsible for managing delinquent accounts, including loans, credit cards, and negative accounts. The position involves engaging with customers to secure repayment plans that restore accounts to good standing, while also consulting with the Collection Supervisor and CFO to determine appropriate measures such as repossession, litigation, or right of offset. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Investigate billing errors and disputes, providing prompt follow-ups as needed.</p><p>• Monitor due dates and send timely payment reminders.</p><p>• Contact customers via phone, email, and written correspondence to resolve unpaid balances.</p><p>• Record all collection activities and maintain detailed communication logs.</p><p>• Respond to customer inquiries regarding billing statements in a professional manner.</p><p>• Negotiate partial payments or structured repayment plans when necessary.</p><p>• Collaborate with team members to establish effective debt recovery strategies.</p><p>• Update account status upon successful resolution of debts.</p><p>• Prepare and issue required documentation to customers and credit bureaus.</p><p>• Partner with legal counsel when escalations are warranted.</p><p>• Take ownership of assigned accounts during the debt collection process.</p><p>• Utilize debt collection software and public record databases for account resolution.</p><p>• Ensure compliance with all applicable federal, state, and local laws, as well as internal company policies.</p><p>• Handle sensitive customer data with strict confidentiality and discretion.</p><p><br></p><p><strong>Required Skills and Qualifications:</strong></p><p>• Customer Service and Negotiation: Proven ability to address customer concerns and negotiate payment terms.</p><p>• Communication: Excellent verbal and written communication skills.</p><p>• Interpersonal Skills: Ability to collaborate effectively with coworkers and interact professionally with customers.</p><p>• Problem-Solving: Strong critical thinking and decision-making abilities.</p><p>• Professionalism: Exhibit a calm and composed demeanor, even under challenging situations.</p><p>• Independence: Capable of working autonomously while managing multiple tasks and deadlines.</p><p><br></p><p><strong>Educational and Experience Requirements:</strong></p><p>• High school diploma or equivalent.</p><p>• Minimum of two years of experience in collections, customer service, or sales.</p><p>• Familiarity with bankruptcy or repossession procedures is highly preferred.</p><p><br></p><p>Apply on the Robert Half website or via the Robert Half mobile app today if you meet the criteria and would like to be considered. After applying, please call 412-471-5946 and ask to speak with Dan, Aimee or Carrie! When calling, please reference job # 03730 - 0013301588. Thank you! </p>
<ul><li><strong>Position: Location Service Specialist - PART TIME ROLE (CONTRACT to HIRE)</strong></li><li><strong>Location: 1001 Liberty Avenue, Suite 800, Pittsburgh, PA 15222</strong></li><li><strong>Type: 100% ONSITE </strong></li><li><strong>Tentative Hourly Pay Range: $16 - $17.50 per hour</strong></li><li><strong>Schedule: Part time onsite - 20 hours a week </strong></li></ul><p> </p><p>This position is responsible to support the Location Services Manager or Supervisor to coach Location Services staff as well as provide expertise to avoid building system failures. May act in the Location Services Manager's or Supervisor's absence when required. This position is responsible for assisting with the daily operations of the office including answering a multi-line telephone system for single location or multiple locations directing callers to the appropriate individual greeting visitors and altering appropriate party or visitor arrival. May also provide administrative assistance performing and working on intermediate to advanced administrative documents Word Excel and PowerPoint.</p><p> </p><p>Essential Duties</p><ul><li>Plans with Location Services Manager or Supervisor then executes under minimal to no direction the completion of Location Services projects such as moves repairs cleaning conference room preparation meeting and event coordination and ensuring pantries are adequately supplied.</li><li>Will also perform daily walk throughs of the location and follow up on maintenance issues raised by the Location Services Manager or Supervisor or others within the location.</li><li>Will coordinate with vendors and building management on life/safety and repair items.</li><li>Will escalate and provide status to the Location Services Supervisor or Manager when necessary.</li><li>Looks to streamline and improve inefficient processes in order to successfully manage ordering and maintaining inventory.</li><li>Purchases and maintains inventory of facilities/janitorial supplies and equipment by monitoring inventory and reordering materials before depletion.</li><li>Determines if supplies should be purchased directly from an approved vendor or put out to bid.</li><li>Maintains vendor relationships processes payments and meets with Location Services Supervisor or Manager to track and analyze total spend as it relates to the budget.</li><li>When performing daily walk throughs take note of possible issues and investigate cost efficient ways to upgrade or replace failed/failing building systems water lines/electric lines/lighting/HVAC.</li><li>Determine trends from frequent requests and advise Location Services Supervisor or Manager of necessary projects which would be cost beneficial to the Firm</li></ul>
<p>Our client located in downtown Pittsburgh, PA is hiring for a receptionist. This is an onsite contract role with a schedule of Monday through Friday, 9:00 AM – 2:00 PM. The position offers a pay rate of $18-$20 an hour based off of experience. </p><p><br></p><p><br></p><p>Job responsibilities would include ordering food, phones, conference rooms, scheduling communications. </p><p>• Answering firm telephone and greeting guests.</p><p>• Maintaining calendar and assist in preparing and setting up conference rooms for internal meetings, conferences, and events.</p><p>• Entering time and submitting expenses for various attorneys and administrators.</p><p>• General secretarial duties, including drafting, copying, faxing, scanning and filing of incoming and outgoing correspondence and documents.</p><p>• Providing administrative support as needed including preparing correspondence, redacting documents, and preparing spreadsheets.</p><p>• Ordering supplies</p><p><br></p><p><br></p>
