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1 result for Resolution Specialist in Phoenix, AZ
- Tempe, AZ
- onsite
- Temporary to Hire
- 22 - 22 USD / Hourly
- <p><strong>Consumer Collections Representative – Loss Mitigation | Mortgage Services</strong></p><p><strong>Location:</strong> Tempe, AZ (100% On-Site | Near Rio Salado Pkwy & Loop 101)</p><p><strong>Pay:</strong> $22/hour</p><p><strong>Job Type:</strong> Full-Time | Temp-to-Hire</p><p><strong>Industry:</strong> Mortgage & Financial Services</p><p><br></p><p>Robert Half is hiring a <strong>Consumer Collections Representative – Loss Mitigation</strong> for a growing national mortgage and financial services company in Tempe. This is a great opportunity for candidates with call center customer service experience who want to build a long-term career in financial services.</p><p>This full-time, temp-to-hire position offers <strong>paid training, consistent hours, career growth, and excellent benefits upon permanent hire</strong>. The role is based in a modern, high-volume call center environment and is fully on-site.</p><p><br></p><p><em>About the Role</em></p><p>As a <strong>Loss Mitigation Collections Representative</strong>, you will make a high volume of outbound calls to mortgage customers who are more than 60 days past due on their payments. You will speak with customers in a professional and empathetic manner, gather and document financial information, and help present possible financial solutions based on their specific situation.</p><p><br></p><p><em>Key Responsibilities</em></p><ul><li>Handle high-volume outbound and inbound calls related to delinquent mortgage accounts and payment collection</li><li>Communicate professionally and empathetically with customers regarding past-due mortgage payments</li><li>Gather, review, and enter relevant financial information accurately into internal systems</li><li>Explain potential repayment or financial solution options based on customer circumstances</li><li>Document all customer interactions thoroughly and accurately</li><li>Follow compliance, quality, and customer care standards</li><li>Participate in ongoing training, coaching, and performance development</li></ul><p><em>Schedule</em></p><p><strong>Full-Time – 40 hours per week</strong></p><p><strong>Monday–Friday:</strong></p><ul><li>Spring/Summer: 9:00 AM – 6:00 PM</li><li>Fall/Winter: 10:00 AM – 7:00 PM</li></ul><p><strong>Mandatory Monthly Saturday Rotation:</strong></p><ul><li>One half-day Saturday per month</li><li>Typically 7:00 AM – 11:00 AM or 8:00 AM – 12:00 PM, depending on the time of year</li></ul><p><strong>Training Schedule:</strong></p><ul><li>First few weeks of corporate classroom training: Monday–Friday, 8:00 AM – 5:00 PM</li></ul><p><br></p>
- 2026-06-01T00:00:00Z