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2 results for Qa Analyst in Phoenix, AZ
- Surprise, AZ
- onsite
- Temporary / Contract
- 55 - 60 USD / Hourly
- <p>The Senior Business Analyst plays a critical role in managing the intake, evaluation, and prioritization of technology initiatives. Based in Surprise, Arizona, this position leads the front-end of the IT project lifecycle, ensuring that all incoming requests are properly assessed, aligned to strategic goals, and prepared for governance review. This role drives process standardization, facilitates business process improvements, and enables informed decision-making across a complex IT portfolio.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the intake, triage, and qualification of all incoming IT-related initiatives and enhancement requests</li><li>Maintain and prioritize a centralized demand backlog, ensuring visibility and alignment with organizational priorities</li><li>Facilitate business process improvement sessions to identify inefficiencies and define optimized future-state workflows</li><li>Develop comprehensive business cases, including cost-benefit analysis, risk evaluation, and strategic alignment</li><li>Prepare and present recommendations to governance committees for funding and prioritization decisions</li><li>Standardize intake processes, scoring methodologies, and documentation templates across IT teams</li><li>Collaborate with cross-functional stakeholders to gather requirements and validate solutions</li><li>Ensure smooth transition of approved initiatives into execution by project management teams</li><li>Monitor demand pipeline performance and provide reporting on key metrics and outcomes</li><li>Contribute to ongoing improvements in demand management, governance frameworks, and operational processes</li></ul><p><br></p>
- 2026-06-18T00:00:00Z
- Surprise, AZ
- onsite
- Temporary to Hire
- 49.0865 - 56.837 USD / Hourly
- <p>We are looking for an experienced Senior Business Analyst to support government operations in Arizona. This contract position with the potential to become permanent focuses on improving business processes, evaluating service workflows, and translating operational needs into clear documentation for stakeholders and delivery teams. The ideal candidate brings strong analytical thinking, experience in customer service environments, and the ability to work effectively within Agile Scrum frameworks.</p><p><br></p><p>Responsibilities:</p><p>• Assess current business operations and identify process gaps, risks, and opportunities for improvement across service-focused functions.</p><p>• Gather, organize, and validate business needs by partnering with stakeholders to turn operational objectives into well-defined requirements.</p><p>• Review documents, procedures, and supporting materials to ensure accuracy, completeness, and alignment with business expectations.</p><p>• Collaborate with cross-functional teams in an Agile Scrum environment to support planning, prioritization, and solution delivery.</p><p>• Analyze call center and customer service workflows to recommend practical enhancements that improve efficiency and user experience.</p><p>• Create clear business analysis artifacts, including requirement documents, process maps, and summaries for decision-making.</p><p>• Support discussions between business users and technical teams to clarify scope, resolve issues, and maintain project momentum.</p><p>• Monitor proposed solutions against business goals and help confirm that delivered outcomes address identified needs.</p>
- 2026-07-02T00:00:00Z