<p>We are seeking a dynamic and service-oriented IT Service Engineer with extensive experience in Managed Service Provider (MSP) environments. This "jack of all trades" role requires a broad technical skill set, the ability to manage multiple clients, and a commitment to delivering high-quality customer service in a fast-paced setting.</p><p>Key Responsibilities:</p><ul><li>Provide technical support and troubleshooting for client environments, including remote and onsite assistance.</li><li>Manage, administer, and troubleshoot Active Directory (AD), Office 365 (O365), and Windows Server environments.</li><li>Configure and maintain VPNs, remote access tools, and secure client connectivity.</li><li>Support day-to-day network operations, including network printing and file sharing.</li><li>Implement and support server and desktop virtualization technologies (e.g., VMware, Hyper-V).</li><li>Resolve incidents related to common MSP support scenarios: workstation and server deployments, backups, permission changes, and anti-virus solutions.</li><li>Maintain accurate documentation of client environments, changes, and solutions.</li><li>Demonstrate exceptional customer service skills by communicating technical solutions to non-technical users in a clear and friendly manner.</li><li>Collaborate with team members to escalate complex issues and follow internal best practices.</li></ul><p><br></p>
<p>We are looking for a skilled an IT Infrastructure Administrator to join our team in Phoenix, Arizona. In this role, you will be responsible for managing and maintaining network systems to ensure optimal performance and security. This position requires a strong understanding of networking technologies and the ability to address technical challenges effectively.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain network systems, including LANs, routers, and firewalls, to ensure reliable connectivity.</p><p>• Configure and manage Cisco networking equipment, ensuring proper functionality and security.</p><p>• Monitor network performance and troubleshoot issues to minimize downtime.</p><p>• Implement and oversee firewall technologies to safeguard sensitive data and prevent unauthorized access.</p><p>• Manage Active Directory environments, ensuring proper user access and directory services.</p><p>• Collaborate with IT teams to design and implement scalable network solutions.</p><p>• Perform regular updates and patches to network hardware and software.</p><p>• Ensure compliance with security protocols and industry standards.</p><p>• Provide technical support and guidance to team members and end-users regarding network-related issues.</p>