<p>We are partnering with a dynamic consumer services organization looking for an experienced and dynamic Director of Customer Success to lead their centralized customer support operations in Phoenix, Arizona. This role is integral to ensuring customer satisfaction and retention across multiple storefront locations. The ideal candidate will have a strong sales mindset, exceptional leadership abilities, and the technical acumen to optimize systems and workflows as the company scales rapidly.</p><p><br></p><p>Responsibilities:</p><p>• Lead and expand a centralized customer success team that supports multiple storefronts across various regions.</p><p>• Recruit, train, and manage a growing team to ensure consistent delivery of excellent customer support services.</p><p>• Oversee key operational areas including customer onboarding, billing, reservations, and escalated support.</p><p>• Foster a collaborative and positive team culture that prioritizes growth, psychological safety, and high performance.</p><p>• Streamline and document workflows to enhance efficiency and reduce complexity in daily operations.</p><p>• Develop and implement training programs to scale team capabilities effectively.</p><p>• Collaborate with marketing and operations teams to ensure alignment and improve customer engagement strategies.</p><p>• Monitor team performance and customer satisfaction metrics to identify areas for improvement.</p>
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
<ul><li><strong>Position: Supplier Specialist - Sales Assistant (Contract to Hire)</strong></li><li><strong>Location: Tempe, Arizona</strong></li><li><strong>Hybrid - 3 to 4 days ONSITE (Contract Role)</strong></li><li><strong>Required Years of Experience: 1+ Years SALES required (MUST HAVE)</strong></li><li><strong>Hourly Pay Range: $30 - $31 per hour</strong></li></ul><p> </p><p><strong>Job Description: </strong></p><p>Evaluate, interview and present qualified candidates to hiring manager for review. Utilize the complete functionality of Ap. </p><p>As a Supplier Specialist, you will play a key role of being a Commercial Card and Wholesale Payables Subject Matter Expert (SME), responsible for working directly with suppliers to identify objection to card and other e-payables acceptance. By offering applicable product solutions or features, you will aim to enroll or retain suppliers on Commercial Card and Wholesale Payables programs. A Supplier Specialist, will primarily work with suppliers to enroll into Virtual Connect Network. Supplier Specialists will play a pivotal role in working directly with suppliers to provide a best in class experience for clients and their suppliers.</p><p> </p><p>Key focus of this role is to engage and partner closely with suppliers via outbound call or email to describe the product and services to enroll into Virtual Connect Network.</p><p> </p><p><strong>Role and Responsibilities: </strong></p><p>• Effectively build rapport with suppliers on the phone; conveying confidence and presence while consulting to identify their needs.</p><p>• Manage supplier contact across multiple outbound and inbound channels, including phone, email, web and internal reporting</p><p>• Verifying accuracy of information provided by client and/or supplier</p><p>• Identify root cause for suppliers objection to product acceptance by offering product feature and/or service solutions to meet supplier needs and concerns</p><p>• Research contact information using available tools and resources</p><p>• Identify potential process improvements in supplier engagement</p><p>• Demonstrate exceptional negotiation</p>
