<p>We are partnering with a dynamic consumer services organization looking for an experienced and dynamic Director of Customer Success to lead their centralized customer support operations in Phoenix, Arizona. This role is integral to ensuring customer satisfaction and retention across multiple storefront locations. The ideal candidate will have a strong sales mindset, exceptional leadership abilities, and the technical acumen to optimize systems and workflows as the company scales rapidly.</p><p><br></p><p>Responsibilities:</p><p>• Lead and expand a centralized customer success team that supports multiple storefronts across various regions.</p><p>• Recruit, train, and manage a growing team to ensure consistent delivery of excellent customer support services.</p><p>• Oversee key operational areas including customer onboarding, billing, reservations, and escalated support.</p><p>• Foster a collaborative and positive team culture that prioritizes growth, psychological safety, and high performance.</p><p>• Streamline and document workflows to enhance efficiency and reduce complexity in daily operations.</p><p>• Develop and implement training programs to scale team capabilities effectively.</p><p>• Collaborate with marketing and operations teams to ensure alignment and improve customer engagement strategies.</p><p>• Monitor team performance and customer satisfaction metrics to identify areas for improvement.</p>
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
<p>We are seeking a Product Analyst / Associate Product Owner to support enterprise applications within a leading financial services organization. This role is ideal for candidates with strong product management experience who enjoy collaborating with cross-functional teams, translating business needs into actionable requirements, and driving product excellence from discovery through delivery.</p><p><br></p><p><strong>Location</strong>: Tempe, AZ, Columbus, OH, or San Antonio, TX (onsite)</p><p><strong>Pay Rate</strong>: $30–$35/hour (W2)</p><p><strong>Contract Duration:</strong> 6 months with potential to extend or convert</p><p><strong>Schedule</strong>: Monday–Friday, 8:00 AM–5:00 PM </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Partner with Product Manager to identify new product opportunities through customer research, journey mapping, and market analysis.</li><li>Write detailed requirements, epics, user stories, and acceptance criteria to support product development.</li><li>Conduct in-depth analysis of system behavior (business logic and end-to-end data flow) to educate stakeholders and ensure robust requirements.</li><li>Refine user stories to a level that enables development and testing without defects or gaps.</li><li>Support product backlog management, ensuring two sprints are always refined and collaborating with the Scrum Master on sequencing.</li><li>Track and analyze product metrics across time, cost, and quality targets.</li><li>Provide input into the strategic product roadmap based on data, research, and customer insights.</li><li>Collaborate with cross-functional teams across the product development life cycle (PDLC), from discovery through delivery.</li></ul>
