<p>About the Role</p><p>We are seeking a Help Desk Representative to join our Small Business Insurance Help Desk Team. This role provides first-level technical assistance and customer service support to both internal and external clients. The ideal candidate will be customer-focused, detail-oriented, and skilled at handling inquiries in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Provide timely and professional customer service to inbound calls in an automated call delivery environment.</li><li>Manage multiple requests, including phone and email, ensuring responses within a 12-business-hour turnaround.</li><li>Own customer inquiries and complaints, working toward efficient and accurate resolution to meet First Level Resolution standards.</li><li>Coordinate with business partners to ensure complete end-to-end service for customers.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Maintain compliance with corporate policies, regulatory standards, SOX, and internal business processes.</li><li>Demonstrate knowledge of small commercial insurance principles and products.</li><li>Support other teams and handle process transactions as business priorities shift.</li><li>Accurately enter and track data while maintaining performance standards in a fast-paced environment.</li><li>Complete other duties and assignments as required.</li></ul>
<p>Robert Half is seeking a talented and driven IT Support professional for a contract opportunity with one of our clients in Phoenix, AZ. This role is perfect for candidates looking to apply their technical expertise, problem-solving capabilities, and customer service skills to help drive organizational success.</p><p><strong>Responsibilities:</strong></p><ol><li><strong>Technical Troubleshooting:</strong></li></ol><ul><li>Provide first and second-level technical support to end-users for hardware, software, and operating system issues.</li><li>Resolve network connectivity problems and configure system updates and patches.</li><li>Diagnose and address printer, scanner, and peripheral device malfunctions.</li></ul><ol><li><strong>User Support & Training:</strong></li></ol><ul><li>Offer front-line assistance via phone, email, or in-person interactions to troubleshoot and resolve IT issues efficiently.</li><li>Deliver guidance and training to users on software systems, tools, and technical procedures.</li></ul><ol><li><strong>System Maintenance & Documentation:</strong></li></ol><ul><li>Ensure proper functioning of IT systems and perform routine maintenance tasks.</li><li>Document technical issues and resolutions in ticketing systems to maintain accurate records for future reference.</li></ul><p><br></p>
We are looking for a Front Desk Coordinator to join our team in Scottsdale, Arizona. This is a long-term contract position that requires exceptional organizational skills, attention to detail, and a proactive approach to administrative tasks. The ideal candidate will be responsible for ensuring smooth day-to-day operations while maintaining a detail-oriented and welcoming environment.<br><br>Responsibilities:<br>• Manage and maintain calendars, ensuring all appointments and meetings are scheduled accurately.<br>• Coordinate events and meetings, including logistics and communication with participants.<br>• Handle sensitive and confidential information with the utmost discretion.<br>• Process invoices and collect payments in a timely and efficient manner.<br>• Follow up with clients to ensure satisfaction and address any inquiries.<br>• Monitor the progress of ongoing projects and provide updates as needed.<br>• Oversee office supply inventory, ordering and replenishing items as necessary.<br>• Scan, file, and organize documents to maintain a streamlined record system.<br>• Answer inbound phone calls and manage a multi-line switchboard.<br>• Provide excellent customer service by greeting visitors and addressing their needs.
<ul><li><strong>Position: </strong>Customer Service Worksite Representative (Contract Role) Temp to Perm opportunity.</li><li><strong>Location: </strong>2155 W Pinnacle Peak Road #100 Phoenix AZ USA 85027</li><li><strong>Type: 100% Onsite</strong></li><li><strong>Hourly Pay Range: $18-$20/per hour</strong></li><li><strong>Job Hours: It is 40 hours per week. The hours of operation are 7:30am-6:00pm CT</strong></li></ul><p><strong></strong>Job Summary</p><p>Often the first point of contact for customers the Worksite Representative is responsible for addressing customer service concerns inquiries and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative he/she is responsible for creating positive customer experience through professionalism amicability and knowledge of Combined products and systems.</p><p> </p><p>Responsibilities</p><p>- Supporting policyholders with insurance product information</p><p>- Answering client calls and responding to policyholder inquires with claims service and intake related issues</p><p>- Provide detailed information about policies statuses</p><p>- Assist with basic technical troubleshooting for self-service related issues</p><p>- Ability to send transfers to the client sales team to increase APV revenue</p><p>- Ability to handle claim intake for client calls.</p><p>- Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.</p><p>- Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership.</p><p>- Willingness to perform other duties as assigned.</p><p>- Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>- Represents the Combined tenants: Personal Connection Empathy Problem-Solving and Ownership</p><p> </p>
<p>We are looking for a professional and organized <strong>Front Desk Coordinator</strong> to join our team in Phoenix, AZ. As the first point of contact for clients, visitors, and staff, you will play a vital role in ensuring smooth day-to-day operations and fostering a welcoming office environment. This position requires proficiency in handling administrative tasks, managing digital and physical files, and providing excellent customer service. As a <strong>temp-to-hire</strong> opportunity, this role offers room for growth and the potential for a permanent position.</p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist visitors, ensuring a positive and welcoming experience at the front desk.</li><li>Answer and direct incoming phone calls and manage email correspondence professionally and promptly.</li><li>Maintain the reception area, keeping it clean, organized, and stocked with necessary materials.</li><li>Handle digital document management tasks, including <strong>scanning documents</strong>, saving files, and organizing them in <strong>file explorer</strong>.</li><li>Create, edit, and manage <strong>PDF files</strong> as needed for company records and communications.</li><li>Distribute mail and packages to appropriate staff members and manage outgoing correspondence.</li><li>Assist with scheduling appointments, coordinating meetings, and managing calendars for the team.</li><li>Provide general clerical support, such as photocopying, filing, and data entry.</li><li>Collaborate with internal departments to ensure smooth communication and workflow.</li><li>Monitor office supplies and submit orders when inventory is low.</li><li>Handle other administrative tasks, projects, and responsibilities as assigned.</li></ul>
We are looking for an accomplished IT Director to oversee global IT operations, security, and compliance initiatives. This leadership role involves shaping the strategic vision for IT infrastructure, ensuring robust cybersecurity measures, and driving compliance with international standards. The ideal candidate will possess strong technical expertise, a proven ability to manage distributed teams, and a commitment to fostering secure and scalable technology solutions.<br><br>Responsibilities:<br>• Develop and implement a comprehensive global IT strategy that aligns with organizational goals.<br>• Lead, mentor, and manage a distributed team of IT professionals, including contractors and in-house staff.<br>• Oversee vendor relationships, budgeting, and procurement processes to ensure cost-effective IT operations.<br>• Design and execute a proactive cybersecurity strategy, including risk assessments and incident response plans.<br>• Establish and maintain IT policies, internal controls, and documentation to support compliance with global regulatory standards.<br>• Ensure adherence to major compliance frameworks, including SOC 2 and ISO 27001.<br>• Manage enterprise IT systems, cloud-based tools, and core infrastructure across global and remote environments.<br>• Implement best practices for data backup, disaster recovery, and business continuity planning.<br>• Collaborate with cross-functional teams to ensure IT processes meet organizational needs and support operational efficiency.<br>• Drive automation and continuous improvement across IT workflows and systems.
<p>Robert Half Management Resources is seeking a Sr. Compensation Analyst that will support one of our manufacturing clients on an interim basis. This position will include assigned projects and tasks, performing analysis, offer development support for local hires and assigned expats, data audits, and work related to annual merit and bonus planning. Acts as the day-to-day contact on compensation matters, liaising with other key stakeholders, including AZ IT, AZ Finance & Payroll, Mobility, Overseas Compensation, external vendors, and other relevant parties to support cross-functional work efficiency and alignment.</p><p><br></p><p><u>Responsibilities:</u></p><p>• Sets up complex spreadsheets, performs required compensation & data analytics, and collects stakeholder feedback to develop and recommend solutions for unique business challenges.</p><p>• Creates data models inclusive of alternative design options and cost impacts.</p><p>• Supports key initiatives which may include project work supporting expats, rewards and recognition, localization, special short-term programs, etc.</p><p>• Provides offer support for local hires and expats.</p><p>• Develops, ensures audit of, and maintains complex excel reports to support data analysis. Supports delivery center on annual merit and bonus cycle administration and tools.</p><p>• Ensures company compliance with relevant audits, laws, and regulations. Maintains current and required documentation as assigned for policy, procedures (SOPs), controls, and plans.</p>
We are looking for a dedicated Customer Experience Specialist to join our team in Phoenix, Arizona on a contract basis. This role is ideal for someone who thrives in administrative support and customer service environments, particularly within the insurance or claims sector. You will play a vital role in ensuring smooth operations for the claims team through data entry, handling claimant inquiries, and performing other essential administrative tasks.<br><br>Responsibilities:<br>• Accurately input data into claims systems to maintain up-to-date records and ensure operational efficiency.<br>• Provide administrative support to the claims team, including organizing documents and managing correspondence.<br>• Respond to claimant inquiries professionally via phone and email, ensuring a positive customer experience.<br>• Draft well-written letters and other communications as needed to assist with claims processing.<br>• Utilize Microsoft Word and Excel to create and manage documents, spreadsheets, and reports.<br>• Collaborate with team members to address issues and improve overall workflow.<br>• Maintain organized workspaces and ensure desk management practices are followed.<br>• Demonstrate strong customer service skills while interacting with claimants and other stakeholders.<br>• Apply insurance knowledge, preferably from previous experience, to better understand and communicate claims-related processes.
<p>Summary</p><p>The Senior Manager of Enterprise Work Management Solutions directs, prioritizes, and executes work management, scheduling, and relevant ancillary solutions across the enterprise. Responsible for the strategic direction of implementation and support processes, including planning and purchasing of enterprise IT solutions, support, services, and goods. Supports enterprise initiatives by aligning work management solutions with strategic capabilities and objectives. Drives savings and manages risk across the company's portfolio of solutions. Plays a key leadership role in business decision-making, problem solving, leadership development, and performance management.</p><p><br></p><p>Responsibilities</p><ul><li>Mentor and ensure the team functions at a strategic level, building trusting relationships across the company while leveraging market intelligence</li><li>Partner with operational stakeholders to facilitate a collaborative environment supporting IT work management tools that best suit enterprise needs</li><li>Provide vendor and market intelligence to leadership to improve decision-making and results</li><li>Develop and maintain relationships with stakeholders to understand upcoming needs, address operational issues, and influence decision-making</li><li>Staff, develop, motivate, and direct a high-performing leadership and professional team through effective performance management including coaching, feedback, recognition, training, and development</li><li>Develop and manage the department budget</li><li>Drive the team to achieve targets on defined metrics while balancing business requirements</li><li>Build trusting relationships with partners to support sustainability and strategic goals</li><li>Proactively manage vendor relationships, including setting and tracking performance indicators to anticipate and minimize issues, and drive continuous improvement</li><li>Strengthen vendor relationships to support progressive upgrades of IT systems</li><li>Mentor employees to excel professionally and personally</li><li>Ensure processes align with ITIL-based service management frameworks, including incident, change management, release coordination, and configuration oversight</li><li>Handle other duties and projects as assigned</li></ul><p><br></p>
We are looking for an organized and proactive Office Manager to join our team in Scottsdale, Arizona. This Contract-to-permanent position requires someone who excels at administrative tasks, vendor coordination, and event planning while maintaining a welcoming office environment. The ideal candidate will play a key role in ensuring smooth day-to-day operations while fostering a productive and collaborative workplace.<br><br>Responsibilities:<br>• Manage daily administrative functions, including ordering and maintaining office supplies to ensure a well-stocked and organized workspace.<br>• Serve as the primary point of contact at the reception desk, greeting visitors and handling incoming mail and packages.<br>• Coordinate with vendors and building management to address facility needs and resolve any operational issues.<br>• Organize catering services for meetings and company events, ensuring seamless execution.<br>• Plan and execute office events, including holiday celebrations and team-building activities.<br>• Maintain communication with external service providers to ensure workplace efficiency and compliance.<br>• Support the team with ad-hoc administrative tasks, fostering a positive and productive environment.
<p>We are partnering with a dynamic consumer services organization looking for an experienced and dynamic Director of Customer Success to lead their centralized customer support operations in Phoenix, Arizona. This role is integral to ensuring customer satisfaction and retention across multiple storefront locations. The ideal candidate will have a strong sales mindset, exceptional leadership abilities, and the technical acumen to optimize systems and workflows as the company scales rapidly.</p><p><br></p><p>Responsibilities:</p><p>• Lead and expand a centralized customer success team that supports multiple storefronts across various regions.</p><p>• Recruit, train, and manage a growing team to ensure consistent delivery of excellent customer support services.</p><p>• Oversee key operational areas including customer onboarding, billing, reservations, and escalated support.</p><p>• Foster a collaborative and positive team culture that prioritizes growth, psychological safety, and high performance.</p><p>• Streamline and document workflows to enhance efficiency and reduce complexity in daily operations.</p><p>• Develop and implement training programs to scale team capabilities effectively.</p><p>• Collaborate with marketing and operations teams to ensure alignment and improve customer engagement strategies.</p><p>• Monitor team performance and customer satisfaction metrics to identify areas for improvement.</p>
<p>We are looking for an organized and proactive Office Manager to join our team in Scottsdale, Arizona. In this Contract-to-Permanent position, you will play a key role in ensuring the efficient operation of our office, maintaining facilities, and planning both internal and external events. This role requires a hands-on approach to setting up systems, managing vendors, and facilitating communication with building maintenance during the final stages of office construction.</p><p><br></p><p>Responsibilities:</p><p>• Event Planning and Execution: Coordinate external-facing events</p><p>• Oversee day-to-day office operations, ensuring a well-organized and functional workspace.</p><p>• Evaluate office needs and procure necessary supplies, including cabinets and storage solutions.</p><p>• Coordinate with building maintenance and service providers to address construction-related issues.</p><p>• Support one executive leader by managing administrative tasks and priorities.</p><p>• Establish and maintain systems for office snacks and kitchen supplies.</p><p>• Partner with vendors to ensure timely delivery of goods and services.</p><p>• Facilitate mail handling and courier shipments to ensure smooth communication flows.</p><p>• Organize and manage logistics for internal and external events, including catering and venue arrangements.</p><p>• Ensure a welcoming front desk presence while managing visitor scheduling and lobby organization.</p>
