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2 results for Help Desk Specialist in Phoenix, AZ
- Mesa, AZ
- onsite
- Temporary
- 28.5 - 33 USD / Hourly
- <p>We are looking for a skilled Senior Desktop Support Analyst to join our team in Mesa, Arizona. In this long-term contract position, you will play a critical role in ensuring seamless IT support and troubleshooting for end-users. Your expertise and problem-solving skills will contribute to maintaining the efficiency and reliability of technical systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-level support for technical issues, including diagnosing and resolving problems related to Windows and Active Directory.</p><p>• Manage and respond to service desk tickets promptly, ensuring timely resolutions.</p><p>• Perform basic troubleshooting for hardware, software, and network-related issues.</p><p>• Assist users with Windows 10 configurations and updates to enhance system performance.</p><p>• Maintain accurate documentation of support activities and solutions for future reference.</p><p>• Conduct regular system checks to identify and address potential issues proactively.</p><p>• Collaborate with other IT team members to escalate complex problems when necessary.</p><p>• Deliver exceptional customer service by communicating effectively with users and addressing their concerns.</p><p>• Ensure adherence to company policies and procedures while handling IT support tasks.</p><p>• Stay updated on emerging technologies and best practices to enhance support capabilities.</p>
- 2026-03-27T00:00:00Z
- Paradise Valley, AZ
- onsite
- Permanent
- 62000 - 65000 USD / Yearly
- <p>We are seeking a dynamic and service-oriented IT Service Engineer with extensive experience in Managed Service Provider (MSP) environments. This "jack of all trades" role requires a broad technical skill set, the ability to manage multiple clients, and a commitment to delivering high-quality customer service in a fast-paced setting.</p><p>Key Responsibilities:</p><ul><li>Provide technical support and troubleshooting for client environments, including remote and onsite assistance.</li><li>Manage, administer, and troubleshoot Active Directory (AD), Office 365 (O365), and Windows Server environments.</li><li>Configure and maintain VPNs, remote access tools, and secure client connectivity.</li><li>Support day-to-day network operations, including network printing and file sharing.</li><li>Implement and support server and desktop virtualization technologies (e.g., VMware, Hyper-V).</li><li>Resolve incidents related to common MSP support scenarios: workstation and server deployments, backups, permission changes, and anti-virus solutions.</li><li>Maintain accurate documentation of client environments, changes, and solutions.</li><li>Demonstrate exceptional customer service skills by communicating technical solutions to non-technical users in a clear and friendly manner.</li><li>Collaborate with team members to escalate complex issues and follow internal best practices.</li></ul><p><br></p>
- 2026-03-13T00:00:00Z