We are looking for a dedicated Medical Customer Service Representative to join our team on a long-term contract basis in Phoenix, Arizona. This role offers an excellent opportunity to provide high-quality assistance to patients in a fast-paced call center environment. If you thrive on delivering exceptional service and have strong communication skills, we encourage you to apply.<br><br>Responsibilities:<br>• Handle 60–100 inbound calls daily in a medium- to high-volume call center environment.<br>• Schedule and confirm patient appointments using internal systems with precision.<br>• Assess caller needs and direct them to the appropriate team or department for assistance.<br>• Address billing inquiries by coordinating with the billing department as necessary.<br>• Use text-based communication tools to respond to patient questions and provide support.<br>• Make limited outbound calls for follow-ups, reminders, or information requests.<br>• Accurately document all interactions and updates within the system.<br>• Deliver attentive and empathetic customer service to all patients.<br>• Adhere to privacy regulations and company policies to maintain confidentiality.
We are looking for a skilled Medical Billing Specialist to join our team in Phoenix, Arizona. This long-term contract position is ideal for professionals with a strong background in denial management and claims follow-up within the healthcare industry. You will play a key role in ensuring accurate billing processes and effective communication with insurance providers.<br><br>Responsibilities:<br>• Analyze denied insurance claims to identify underlying issues and determine appropriate follow-up actions.<br>• Communicate with insurance companies via phone and online portals to resolve claim disputes efficiently.<br>• Apply critical thinking skills to investigate claim discrepancies and ensure timely resolutions.<br>• Collaborate with team members to maintain accurate and up-to-date billing records.<br>• Utilize specialized systems and tools to process claims and manage accounts receivable.<br>• Provide support in training on organization-specific billing processes and software nuances.<br>• Ensure compliance with healthcare billing regulations and procedures.<br>• Monitor accounts for outstanding balances and take necessary steps for collection.<br>• Prepare detailed reports on billing activities and claim resolutions.<br>• Maintain professionalism and confidentiality in handling sensitive patient and insurance information.
We are looking for a detail-oriented Medical Billing Coder to join our team in Phoenix, Arizona, on a long-term contract basis. In this role, you will play a key part in ensuring accurate coding and billing processes within the healthcare revenue cycle. Collaborating with internal teams and external partners, you will work to identify and resolve coding issues while implementing solutions that enhance the overall efficiency of billing operations.<br><br>Responsibilities:<br>• Assign appropriate and accurate codes while adhering to government and insurance regulations.<br>• Analyze and correct errors, discrepancies, or missing information in claim documentation.<br>• Provide guidance to the Revenue Cycle team on selecting appropriate ICD, CPT, and HCPCS codes for accurate billing and reimbursement.<br>• Review and validate documentation to ensure it supports diagnoses, procedures, and treatments.<br>• Keep team members informed of updates to coding standards, systems, and procedures through meetings and written communications.<br>• Recommend alternative coding methods to address challenges and improve processes.<br>• Develop and implement protocols to troubleshoot and enhance coding reviews and modifications.<br>• Collaborate with cross-functional teams to drive continuous improvement in billing and coding systems.<br>• Maintain consistent attendance and perform additional duties as needed.
<p>We are looking for a skilled Medical Billing Manager to lead our clients medical billing operations in Mesa, Arizona. This role requires a strong leader who can oversee billing processes, ensure compliance with healthcare regulations, and drive efficiency across all aspects of revenue cycle management. If you have a passion for team leadership and expertise in medical billing, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage the billing team, including hiring, training, scheduling, and conducting performance evaluations.</p><p>• Oversee quality assurance of billing cases through regular audits and ensure compliance with healthcare regulations.</p><p>• Develop and implement policies to improve operational efficiency and adapt to changes in regulatory requirements.</p><p>• Address team conflicts and maintain effective communication with stakeholders to foster positive relationships.</p><p>• Utilize data-driven strategies to enhance referral, eligibility, and authorization services.</p><p>• Ensure accurate review and timely submission of claims while addressing any issues to meet deadlines.</p><p>• Supervise coding processes, conduct audits, and ensure hospital charges are completed promptly and accurately.</p><p>• Manage aging accounts receivable, minimize outstanding balances, and follow up on denied claims to ensure timely resolution.</p><p>• Oversee payment posting processes, ensuring accuracy and timely reconciliation of monthly payments.</p><p>• Maintain strong relationships with payers, ensuring provider enrollment and keeping records up to date.</p>
<p>We are looking for a <strong>Patient Care Coordinator</strong> to join our dynamic Emergency Department team in Litchfield, Arizona. In this <strong>Patient Care Coordinator</strong> position, you will play a critical role in ensuring the smooth registration and check-in process for patients, while providing exceptional customer service. The <strong>Patient Care Coordinator</strong> role is ideal for individuals who thrive in fast-paced environments and have a background in healthcare or patient registration.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate patient registration and check-in processes for individuals arriving at the Emergency Department.</p><p>• Verify insurance coverage and accurately collect required patient information.</p><p>• Deliver excellent customer service, addressing patient and family concerns effectively.</p><p>• Collaborate with team members to maintain efficiency during high-volume periods.</p><p>• Ensure the accuracy of data entry and maintain comprehensive documentation.</p><p>• Process copayments and deductibles when applicable.</p><p>• Provide support to the emergency department team to enhance patient care.</p><p>• Utilize electronic health record systems to manage patient information and registration.</p><p>• Adapt to the dynamic nature of the emergency department and contribute to team goals.</p>
We are looking for a skilled Medical Billing Coder to join our team in Phoenix, Arizona. In this long-term contract position, you will play a vital role in optimizing the revenue cycle by addressing coding challenges and implementing effective solutions. This opportunity is ideal for professionals who thrive in a healthcare setting and excel at ensuring accuracy and compliance in medical billing.<br><br>Responsibilities:<br>• Assign codes accurately and in proper sequence while adhering to government and insurance regulations.<br>• Evaluate claims documentation to identify and resolve errors, discrepancies, or missing information.<br>• Provide guidance to the Revenue Cycle team on the interpretation and selection of ICD, CPT, and HCPCS codes for precise billing and reimbursement.<br>• Verify documentation to ensure it supports diagnoses, procedures, and treatment outcomes.<br>• Educate staff about updates to coding standards, systems, and procedures through meetings and communications.<br>• Recommend alternative coding methods and procedures to address issues effectively.<br>• Develop and implement strategies to improve coding review processes and modify codes as needed.<br>• Collaborate with cross-functional teams to enhance billing and coding efficiency and system utilization.<br>• Maintain consistent attendance and fulfill other duties as assigned.
<ul><li>Receives and processes requests for the legal health record in paper or electronic format, tracks, fulfills/denies requests within appropriate timelines, Federal and State Regulations, and Requirements. </li><li>Follows up on incomplete/inaccurate/missing records as appropriate and coordinates with local Affiliates to retrieve and process records stored offsite. </li><li>This includes all of the following duties, but not limited to, generating electronic record files, abstracting information from records, redaction, and releasing records to authorized parties and invoicing requestors for copies. </li><li>Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision. </li><li>Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized.</li></ul><p><br></p>
<p>We are looking for a<strong> Release of Information Specialist</strong> to join our team that is <strong>based in Arizona or Nevada</strong>. The <strong>Release of Information Specialist</strong> role requires a detail-oriented individual who can effectively manage office operations while supporting healthcare-related functions. The <strong>Release of Information Specialist</strong> will play a pivotal role in ensuring smooth workflows and collaboration across teams.</p><p><br></p><p>Responsibilities:</p><p>• Review and validate requests for medical records to ensure proper authorization and compliance with HIPAA regulations.</p><p>• Utilize electronic health record (EHR) systems to locate, prepare, and distribute requested records.</p><p>• Maintain a detailed log of released records and ensure confidentiality throughout the process.</p><p>• Communicate effectively with patients, providers, and third-party requestors to clarify documentation and resolve inquiries.</p><p>• Ensure quality and accuracy in every step of the record release process.</p>
