2 results for Customer Service Supervisor in Phoenix, AZ

Phoenix, AZ
onsite
Temporary
21 - 21 USD / Hourly
We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a crucial part in enhancing the patient experience by handling inbound calls with care, professionalism, and efficiency. This is a long-term contract position within the healthcare industry, requiring excellent communication skills and the ability to manage high call volumes in a fast-paced environment. Responsibilities: • Respond promptly to all incoming calls, ensuring each caller receives courteous and efficient service. • Operate and maintain proficiency in telecommunications hardware, software, and relevant IT systems. • Address emergency situations by initiating appropriate responses to safety alarms and codes. • Deliver emergency announcements with clarity and urgency when required. • Utilize communication tools effectively while considering the cultural and individual needs of callers. • Assess and route calls accurately, maintaining a high standard of confidentiality and professionalism. • Handle a high volume of calls daily, maintaining efficiency and attention to detail. • Collaborate with team members to ensure smooth operations and exceptional service delivery. • Monitor and escalate critical situations as necessary to ensure patient safety. • Uphold organizational standards and protocols in all interactions.
2026-03-19T00:00:00Z

Phoenix, AZ
onsite
Contract / Temporary to Hire
34 - 39 USD / Hourly
RESPONSIBILITIES• Manage all payroll functions as a department of one.• Verify timekeeping records and consult employees and supervisors about any discrepancies.• Data entry for new employee payroll information.• Review payroll batches for personnel changes and overall accuracy.• Process weekly payroll and initiate direct deposits for 350+ employees.• Prepare and submit certified payroll reports as required.• Audit and verify all time keeping records of employees’ hours worked as well as any deductions or withholdings and tax reporting required to comply with the law.• Receive, process and track all garnishments.• Reconcile all paid time off usage and maintain accurate PTO balances in Viewpoint Vista ERP.• Manage 401(k) enrollments, deferrals and loans.• Change employee banking records as necessary to process payments accurately.• Keep current on federal, state, and city payroll tax laws.• Complete and submit monthly OCIP reports as required on a project-by-project basis.• Coordinate with Human Resources on benefits enrollment, deductions and tracking.• Respond to employee payroll inquiries regarding wages, deductions, and pay discrepancies. • Support year-end payroll activities including W-2 preparation and payroll audits. • Perform other job-related duties as assigned.
2026-03-17T00:00:00Z