3 results for Customer Service Lead in Phoenix, AZ

Customer Service-Worksite Representative

Phoenix, AZ
onsite
Temporary
20 - 20 USD / Hourly
Position: Customer Service - Worksite Representative (Contract-to-Hire)Location: 2155 W Pinnacle Peak Road #100, Phoenix, AZ 85027Type: Onsite Training → Hybrid (3 days onsite / 2 days remote once proficient)Training Schedule: 7–8 weeks, 40 hours per week, 100% onsiteHours: Must be able to work any shift between 7:30 AM – 6:00 PM CTInterview Process: Potential 2 rounds (initial virtual, second onsite)Opportunity Type: Temp‑to‑PermTentative Hourly Rate: $20 per hour Position OverviewThe Worksite Representative serves as the first point of contact for policyholders, addressing inquiries with professionalism, empathy, and a strong customer‑focused approach. In this role, you will handle inbound calls, assist with claim intake, provide policy information, and support customers with troubleshooting self‑service tools. This position requires strong communication skills, attention to detail, and the ability to work in a fast‑paced, metrics-driven environment. Key ResponsibilitiesCustomer Support & Call Handling<ul><li>Answer incoming calls and assist policyholders with insurance product information.</li><li>Respond to client questions regarding policy status, claims, billing, or service-related issues.</li><li>Perform claim intake and document information accurately according to departmental guidelines.</li><li>Help customers troubleshoot basic technical issues related to online or self‑service tools.</li><li>Transfer calls to appropriate sales teams when needed to support APV revenue growth.</li></ul>Service Quality & Compliance<ul><li>Consistently meet or exceed departmental KPIs including quality, handle time, after‑call work, and overall performance metrics.</li><li>Follow established guidelines, policies, and procedures to ensure accuracy and compliance.</li></ul>Team Collaboration & Process Support<ul><li>Support organizational improvements by providing feedback to leadership.</li><li>Participate in a high‑energy team environment and uphold the company’s core values including empathy, ownership, and problem‑solving.</li></ul>Flexibility & Additional Duties<ul><li>Expected to work any shift that falls within the 7:30 AM – 6:00 PM CT operating window.</li><li>Willingly take on additional responsibilities as assigned.</li></ul>
2026-03-06T00:00:00Z

Healthcare Call Center Representative

Phoenix, AZ
onsite
Temporary
21 - 21 USD / Hourly
We are looking for an attentive and compassionate Healthcare Call Center Representative to join our team on a long-term contract basis in Phoenix, Arizona. In this role, you will play a vital part in ensuring a positive experience for patients and callers by addressing inquiries, responding to emergencies, and maintaining high standards of confidentiality. Your ability to handle high call volumes with professionalism and care will be crucial to success. Responsibilities: • Manage incoming calls efficiently, ensuring timely and accurate handling of inquiries. • Utilize telecommunications systems and software platforms to route calls effectively and maintain communication standards. • Respond promptly to emergency codes and alarms, initiating necessary actions to ensure safety. • Make emergency announcements clearly and concisely in critical situations. • Apply communication tools and techniques to foster understanding and collaboration across diverse patient populations. • Uphold confidentiality and professionalism in all interactions to protect sensitive information. • Maintain knowledge of multiple IT applications relevant to the role. • Deliver excellent customer service by assessing caller needs and providing appropriate resolutions. • Handle high call volumes, averaging over 300 calls per shift, with a focus on efficiency and kindness. • Collaborate with team members to ensure seamless communication and support during emergencies.
2026-03-06T00:00:00Z

Healthcare Call Center Representative

Phoenix, AZ
onsite
Temporary
21 - 21 USD / Hourly
We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a crucial part in enhancing the patient experience by handling inbound calls with care, professionalism, and efficiency. This is a long-term contract position within the healthcare industry, requiring excellent communication skills and the ability to manage high call volumes in a fast-paced environment. Responsibilities: • Respond promptly to all incoming calls, ensuring each caller receives courteous and efficient service. • Operate and maintain proficiency in telecommunications hardware, software, and relevant IT systems. • Address emergency situations by initiating appropriate responses to safety alarms and codes. • Deliver emergency announcements with clarity and urgency when required. • Utilize communication tools effectively while considering the cultural and individual needs of callers. • Assess and route calls accurately, maintaining a high standard of confidentiality and professionalism. • Handle a high volume of calls daily, maintaining efficiency and attention to detail. • Collaborate with team members to ensure smooth operations and exceptional service delivery. • Monitor and escalate critical situations as necessary to ensure patient safety. • Uphold organizational standards and protocols in all interactions.
2026-03-06T00:00:00Z