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4 results for Crm Business Analyst in Phoenix, AZ

Senior Business Analyst

Surprise, AZ
onsite
Temporary to Hire
49.09 - 56.84 USD / Hourly
We are looking for an experienced Senior Business Analyst to support government operations in Arizona. This contract position with the potential to become permanent focuses on improving business processes, evaluating service workflows, and translating operational needs into clear documentation for stakeholders and delivery teams. The ideal candidate brings strong analytical thinking, experience in customer service environments, and the ability to work effectively within Agile Scrum frameworks. Responsibilities:• Assess current business operations and identify process gaps, risks, and opportunities for improvement across service-focused functions.• Gather, organize, and validate business needs by partnering with stakeholders to turn operational objectives into well-defined requirements.• Review documents, procedures, and supporting materials to ensure accuracy, completeness, and alignment with business expectations.• Collaborate with cross-functional teams in an Agile Scrum environment to support planning, prioritization, and solution delivery.• Analyze call center and customer service workflows to recommend practical enhancements that improve efficiency and user experience.• Create clear business analysis artifacts, including requirement documents, process maps, and summaries for decision-making.• Support discussions between business users and technical teams to clarify scope, resolve issues, and maintain project momentum.• Monitor proposed solutions against business goals and help confirm that delivered outcomes address identified needs.
2026-06-22T15:58:51Z

Functional Business Analyst

Tempe, AZ
remote
Temporary / Contract
70.00 - 85.00 USD / Hourly
Robert Half Management Resources is looking for a Functional Business Analyst to support one of our clients on an interim basis. This position is ideal for a hands-on, detail-oriented individual who can bridge accounting operations, transactional data analysis, and business systems support in a fast-paced environment. The role focuses on improving reconciliation processes, translating business needs into functional solutions, and partnering across finance, payments, and technology teams to strengthen accuracy and control. Responsibilities:• Partner with accounting, payments, retail systems, and IT teams to define business needs and convert them into clear functional specifications and process improvements.• Lead data mapping and transformation activities for system enhancements, acquisitions, and platform-related initiatives affecting financial and transactional workflows.• Build and refine complex queries using SQL and Microsoft Access to extract, validate, and analyze large volumes of transactional and reconciliation data.• Assess end-to-end transaction flows across retail, vendor, and accounts receivable processes to identify gaps, improve consistency, and reinforce internal controls.• Support the administration and functional maintenance of reconciliation applications, including configuration, mapping updates, and issue resolution.• Develop business requirement documentation and related process artifacts to guide technical teams and ensure solutions align with operational accounting objectives.• Investigate reconciliation exceptions across cash, credit card, and other payment activity, and recommend corrective actions to improve financial accuracy.• Coordinate with stakeholders to standardize reporting and reconciliation practices across high-volume business operations.
2026-06-26T15:43:53Z

Business Systems Analyst

Phoenix, AZ
remote
Temporary to Hire
- USD / Hourly
We are seeking a Business Systems Analyst for a contract-to-hire opportunity in Phoenix, Arizona. This role will partner with business stakeholders and technical teams to analyze business processes, gather requirements, and support the design and implementation of technology solutions that improve operational efficiency and business performance.Key Responsibilities:<ul><li>Work with business users, project teams, and leadership to gather, document, and validate business and system requirements</li><li>Analyze current business processes and identify opportunities for improvement, automation, and optimization</li><li>Translate business needs into functional specifications, process flows, use cases, and user stories</li><li>Serve as a liaison between business stakeholders and IT teams to ensure solutions align with organizational goals</li><li>Support system implementation efforts, including testing, training, documentation, and post-go-live support</li><li>Facilitate meetings, workshops, and requirement sessions with cross-functional teams</li><li>Assist with data analysis, reporting requirements, and system integration efforts</li><li>Track project deliverables, risks, issues, and change requests as needed</li><li>Help develop and maintain documentation for workflows, system configurations, and standard operating procedures</li><li>Participate in user acceptance testing and help resolve defects or process gaps</li></ul>
2026-07-02T17:30:09Z

ERP/CRM Consultant

Phoenix, AZ
remote
Temporary to Hire
- USD / Hourly
We are seeking a highly technical ERP/CRM Consultant for a contract-to-hire opportunity. This role will be responsible for supporting the design, configuration, customization, and integration of ERP and CRM platforms to align with business and operational requirements. The ideal candidate will have experience translating stakeholder needs into detailed business and technical documentation, developing client-side scripts, managing system configurations, and supporting API-based integrations across enterprise applications. Based on general knowledge. Key Responsibilities:<ul><li>Analyze business processes and gather functional and technical requirements to develop detailed Business Requirement Documents (BRDs). Based on general knowledge.</li><li>Configure and customize ERP and CRM platforms to support business workflows, data management, reporting, and user requirements. Based on general knowledge.</li><li>Develop and maintain client-side scripting solutions to enhance system functionality, user experience, and front-end process automation. Based on general knowledge.</li><li>Support API integrations between ERP/CRM systems and other enterprise applications, ensuring reliable data exchange and system interoperability. Based on general knowledge.</li><li>Manage configuration changes, version control, and deployment processes in alignment with configuration management best practices. Based on general knowledge.</li><li>Collaborate with cross-functional teams including business stakeholders, developers, analysts, and third-party vendors to deliver scalable system solutions. Based on general knowledge.</li><li>Troubleshoot system issues, perform root cause analysis, and recommend technical solutions for platform optimization and performance improvement. Based on general knowledge.</li><li>Assist with testing, validation, and documentation of enhancements, integrations, and system changes. Based on general knowledge.</li><li>Provide ongoing support for system upgrades, process improvements, and platform governance. Based on general knowledge.</li></ul>
2026-07-02T17:30:09Z