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9 results for Technical Deskside Support Ii Contractor in Philadelphia, PA

L2 Help Desk Support Engineer

Eagleville, PA
onsite
Temporary to Hire
30 - 34 USD / Hourly
We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization. Responsibilities: • Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently. • Manage and prioritize incoming service tickets, adapting to changing priorities as needed. • Diagnose and resolve technical problems related to hardware, software, and network systems. • Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools. • Collaborate with internal and external resources to address complex incidents and provide timely solutions. • Communicate updates and resolutions to users regarding open service requests. • Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base. • Perform network troubleshooting to identify and resolve connectivity issues. • Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations. • Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
2026-04-03T00:00:00Z

Technical Program Manager III (Contractor)

Philadelphia, PA
onsite
Temporary / Contract
56 - 62 USD / Hourly
Technical Program Manager III Contract Length: Approximately 40 weeks (extension possible)Location: Philadelphia, PA (Hybrid – Onsite 4 days per week, 1 remote)Position OverviewWe are seeking a Technical Program Manager III to lead program‑level coordination across multiple in‑flight initiatives supporting wireless and WiFi customer experience efforts. This role focuses on ownership, organization, and execution across several concurrent workstreams rather than net‑new project creation.The ideal candidate brings strong wireless (cellular) domain experience, exceptional follow‑through, and the ability to proactively manage details across technical and business stakeholders in an onsite, fast‑moving environment.Key Responsibilities<ul><li>Program manage multiple sub‑projects under a broader wireless and WiFi initiative</li><li>Own program execution across several active efforts, tracking progress, risks, dependencies, and gaps</li><li>Create, manage, and maintain Jira tickets and Epics to ensure visibility and accountability</li><li>Coordinate across technical teams, business partners, and leadership to keep initiatives aligned</li><li>Provide clear documentation and updates using Jira and Confluence as appropriate</li><li>Prepare and deliver status updates and occasional presentations for leadership</li><li>Ensure initiatives support customer experience goals informed by lab testing and retail user feedback</li></ul>
2026-04-24T00:00:00Z

Technical Program Manager IV (Contractor)

Philadelphia, PA
onsite
Temporary / Contract
67 - 75 USD / Hourly
OverviewWe are seeking a Senior Technical Program Manager (Level IV) to support backend systems powering Entertainment OS and streaming service platforms. This is a net‑new, high‑impact contract role within a Global Product Experience organization, focused on driving alignment and execution across multiple backend platforms and internal stakeholder groups.This role requires a highly proactive TPM who can independently own and deliver multiple complex backend programs concurrently, bring structure and visibility to ambiguous problem spaces, and drive momentum across large, enterprise‑scale teams.Strong preference for Philadelphia‑based candidates who can support a hybrid onsite model. Key Responsibilities<ul><li>Own and execute 2–4 high‑impact backend programs simultaneously</li><li>Drive alignment across multiple internal teams and backend platforms</li><li>Create and manage:</li><li>Program roadmaps and quarterly/domain planning</li><li>Key milestones, delivery timelines, and execution plans</li><li>Dependency tracking, risk management, and mitigation strategies</li><li>Lead end‑to‑end program execution to ensure delivery against scope and timelines</li><li>Translate complex backend technical solutions into clear, actionable program plans</li><li>Communicate program status, risks, and priorities across a broad and complex stakeholder group</li><li>Partner closely with product, engineering, and leadership teams</li><li>Support backend systems that enable Entertainment OS and streaming service platforms</li></ul>
2026-04-22T00:00:00Z

Technical Project Coordinator IV (Contractor)

Philadelphia, PA
onsite
Temporary / Contract
40 - 45 USD / Hourly
Project CoordinatorLocation: OnsiteDuration: Through 12/31/2026, extensions likely This role will support a single high‑volume enterprise client with a large deployment of IoT gateways and digital temperature‑monitoring devices. The role involves managing a continuous flow of inbound tickets, performing initial troubleshooting, and determining when field technicians need to be dispatched. Because the client experiences more than 1,000 truck rolls per month, the position requires consistent, detail‑focused coordination and the ability to manage repetitive tasks accurately and efficiently.The role works closely with field services and support teams, operate within an Agile environment, and handle large datasets while ensuring all documentation, schedules, and project activities are maintained to company standards. Key Responsibilities:<ul><li>Respond to a high volume of inbound support tickets for IoT devices and gateways.</li><li>Perform initial troubleshooting and determine when field technicians need to be dispatched.</li><li>Coordinate 1K+ monthly truck rolls and ensure proper documentation of each event.</li><li>Manage project schedules, compile status reports, and coordinate project meetings.</li><li>Identify, analyze, and document system requirements and project scope.</li><li>Ensure all project phases are documented according to department standards.</li><li>Work closely with field services teams and support operations.</li><li>Handle large datasets and maintain a high level of accuracy in a repetitive workflow.</li><li>Operate in a fast‑paced Agile environment with minimal supervision.</li></ul>
2026-04-17T00:00:00Z

IT Support Specialist

Somerset, NJ
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment. Responsibilities:• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.• Support Windows Server environments, including Active Directory and Group Policy configurations.• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.• Assist in hardware installations, upgrades, and replacements to maintain client systems.• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.• Collaborate with senior technicians on escalated issues and participate in IT-related projects.• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.
2026-04-16T00:00:00Z

Technical Business Analyst III

Philadelphia, PA
onsite
Temporary / Contract
42 - 46 USD / Hourly
Technical Business Analyst IIILocation: Philadelphia, PA (Hybrid – onsite 3-4x a week)Employment Type: 38 Weeks, ASAP-12/31/2026 with potential extensionRole OverviewThe Technical Business Analyst III supports large-scale mobile and eCommerce platforms by translating business needs into clear, actionable technical requirements. This role partners closely with product, engineering, UX, and testing teams to deliver high-quality customer-facing solutions.Key Responsibilities<ul><li>Define and document business and technical requirements, including user stories, workflows, APIs, and data mappings</li><li>Create and groom front-end and back-end user stories in Jira with acceptance criteria and integration details</li><li>Develop Swagger (OpenAPI) specifications and JSON API payloads</li><li>Analyze third-party APIs and system integrations</li><li>Collaborate with cross-functional teams throughout design, development, testing, and deployment</li><li>Support testing activities by validating delivered functionality against requirements</li><li>Participate in Agile ceremonies and contribute to sprint planning and execution</li><li>Create product and customer journey documentation, including digital communications (email/SMS)</li></ul>
2026-04-21T00:00:00Z

Applications Support Specialist

Norristown, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones. Responsibilities: • Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform. • Configure assignment rules and target audiences to streamline training assignments for Commercial learners. • Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals. • Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary. • Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders. • Generate compliance and completion reports while validating data accuracy using Excel. • Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments. • Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences. • Adhere to established governance standards, including naming conventions and metadata protocols. • Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
2026-04-08T00:00:00Z

Security Engineer IV (Contractor)

Philadelphia, PA
remote
Temporary / Contract
58 - 68 USD / Hourly
We are looking for a skilled Security Engineer IV to join our team on a long-term contract basis in Philadelphia, Pennsylvania. This role focuses on enhancing cybersecurity practices, ensuring compliance with security policies, and developing innovative solutions to protect network systems. The ideal candidate will possess a strong technical background in network security, risk management, and Agile methodologies. Responsibilities: • Collaborate with program managers to define product vision and plan security-related initiatives. • Ensure evidence collection processes are conducted, managed, and archived according to established guidelines to preserve data integrity. • Identify areas for improvement and recommend changes to enhance security protocols. • Perform complex updates and routine maintenance for security products. • Respond to security incidents and provide advanced support for help desk tickets. • Manage relationships with internal business units, customers, suppliers, and stakeholders to uphold security standards. • Conduct risk assessments and apply risk management principles to strengthen security measures. • Review and monitor security logs to identify and address potential violations. • Develop and implement policies to align with cybersecurity best practices. • Contribute to the secure software development lifecycle, including DevOps processes.
2026-03-31T00:00:00Z

Technical Associate/Applications Engineer

Quakertown, PA
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
<ul><li>Hydraulic filter application sizing and recommendations based on customer specifications. </li><li>Replacement MP Filtri products suggestions based on competitor’s information </li><li>Element interchange – discussion on filtration improvements. Changeover from older or discontinued media to modern, efficient media.</li><li>Adapt current stock to customer needs for quick turnaround time to delivery.</li><li>Ability to explain mechanical and electrical requirements for filtration accessories and products.</li><li>Review Quality issues on product failure and root cause analysis. Provide line of action to satisfy customer requests.</li><li>Assist with new product design and development products and systems for needs of team members and customers.</li><li>Assist team members and customers with application information.</li></ul>
2026-04-09T00:00:00Z