<p>The Technical Sales Engineer serves as the critical link between sales, engineering, and customers. This role combines deep technical expertise with strong commercial acumen to support the sales process, deliver tailored solutions, and drive revenue growth. The ideal candidate can translate complex technical concepts into customer-focused value propositions and provide pre- and post-sales technical support.</p><p><br></p><p>Primary Duties</p><p>· Partner with sales teams to identify customer needs and develop technical solutions that align with business objectives</p><p>· Prepare technical proposals, quotations, and product configurations</p><p>· Lead technical discovery, product demonstrations, and presentations for prospective and existing customers</p><p>· Support the sales cycle from initial inquiry through contract award and implementation</p><p>· Act as a liaison between customers, sales, engineering, manufacturing, and operations</p><p>· Stay current on product capabilities, industry trends, and competitive offerings</p><p>· Track technical sales metrics and contribute to forecasting and pipeline reviews</p><p>· Identify opportunities to improve sales processes, tools, and technical documentation</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Wilmington, Delaware. This long-term contract position is ideal for a tech-savvy individual with a strong background in mobile device management and IT support. The role involves ensuring seamless operations of mobile technologies while adhering to security policies and compliance standards.<br><br>Responsibilities:<br>• Configure, deploy, and update mobile devices to support organizational needs.<br>• Enforce security policies and ensure compliance across all mobile platforms.<br>• Provide technical troubleshooting and support for mobile device issues.<br>• Monitor device usage and performance, generating reports to inform decision-making.<br>• Develop and deliver user training materials and documentation on mobile device usage.<br>• Procure and manage inventory for mobile devices and related equipment.<br>• Stay informed on the latest iOS and Android enterprise features and industry trends.<br>• Manage relationships with third-party vendors, ensuring service level agreements are met.
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects.<br><br>Responsibilities:<br>• Assist in the installation, setup, and maintenance of computer systems and hardware.<br>• Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support.<br>• Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11.<br>• Carry and deliver equipment to designated locations within the facility as needed.<br>• Manage service desk tickets and ensure timely resolution of user concerns.<br>• Utilize Active Directory to manage user accounts and permissions effectively.<br>• Provide basic troubleshooting and technical support for common software and hardware issues.<br>• Collaborate with team members to ensure seamless migration to Windows 11.<br>• Document technical processes and solutions to improve future support efforts.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Camden, New Jersey. This Contract to permanent position offers an excellent opportunity to provide technical support and ensure smooth operation of IT systems and equipment. The ideal candidate will demonstrate expertise in Microsoft technologies and a commitment to delivering exceptional service to end users.<br><br>Responsibilities:<br>• Manage and maintain various aspects of the Microsoft environment, including Active Directory and Exchange.<br>• Provide support for virtual desktop environments utilizing VMWare as well as other end-user hardware.<br>• Build, configure, and maintain desktops, laptops, virtual desktops, and mobile devices.<br>• Operate and troubleshoot AV equipment, video conferencing systems, and conference room technologies.<br>• Offer technical assistance to end users by diagnosing and resolving software and hardware issues.<br>• Deliver on-site support for executive meeting spaces, amenity floors, and large-scale events such as client presentations.<br>• Assist with technical setups and troubleshooting for after-hours events and meetings.<br>• Respond to service desk tickets efficiently and provide solutions to reported problems.<br>• Collaborate with team members to ensure smooth and uninterrupted IT operations.
We are looking for a Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will provide essential IT support services, assisting with hardware and software issues while ensuring smooth operations across the organization. This position offers an excellent opportunity for entry-level professionals with hands-on IT training to build their experience in a dynamic environment.<br><br>Responsibilities:<br>• Support the migration to Windows 11 by assisting with computer installations and breakdowns.<br>• Respond to incoming IT support calls and resolve technical issues as needed.<br>• Handle and transport IT equipment to various locations within the building.<br>• Provide basic troubleshooting and problem resolution for hardware and software concerns.<br>• Utilize Active Directory to manage user accounts and permissions.<br>• Address service desk tickets promptly to ensure minimal disruption to operations.<br>• Collaborate with team members to identify and implement solutions for recurring IT challenges.<br>• Maintain accurate documentation of resolved issues and equipment movements.<br>• Ensure compliance with organizational IT policies and procedures.<br>• Deliver exceptional customer service while addressing technical concerns.
Professional Qualifications:<br>• 5+ years experience in IT as a Technical Business analyst/system analyst and created functional requirements for complex projects within the Insurance P&C domain.<br>• Good understanding of the underwriting process includes the policy lifecycle, coverages, endorsements, forms, rating, etc.<br>• Experience in working in Underwriting and Claims applications.<br>• Experience in data integration and data quality projects.<br>• Ability to work with technical teams (developers, architects, QA, infrastructure), business users and software vendors to document requirements on time<br>• Excellent understanding of how technology impacts the business.<br>• Excellent team player with a proven background of individual contribution.<br><br>Preferred Technical Skills:<br>• Insurance Policy Administration System experience (Duck Creek, Guidewire, etc.)<br>• Understanding of XML and/or JSON languages is a plus<br>• Strong SQL skills to query SQL databases
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
We are looking for an experienced Data Analyst to join our team on a long-term contract basis in Wilmington, Delaware. In this role, you will play a pivotal part in designing and developing software solutions for both desktop and web applications. You will collaborate closely with business stakeholders to understand and document requirements, ensuring the delivery of robust and effective reporting and application solutions.<br><br>Responsibilities:<br>• Design and implement front-end and back-end software for complex desktop and web applications.<br>• Collaborate with business users and management to identify, analyze, and document application and reporting requirements.<br>• Develop stable and efficient solutions for Power BI reporting and application development projects.<br>• Manage all stages of the software development lifecycle, including requirements gathering, design, coding, testing, deployment, and ongoing support.<br>• Utilize best practices in software development and explore innovative solutions to meet business objectives.<br>• Optimize database objects and ensure efficient data handling and retrieval.<br>• Apply Agile methodologies to project management and software development tasks.<br>• Create and maintain comprehensive documentation for business requirements and application designs.<br>• Work independently and as part of a team to deliver high-quality results.<br>• Support scheduled updates and releases with a focus on system stability and performance.
We are looking for an experienced Data Analyst to support healthcare initiatives in Philadelphia, Pennsylvania. This is a long-term contract position that requires strong analytical skills and a focus on fraud detection and prevention. The ideal candidate will leverage data-driven insights to enhance decision-making and ensure the integrity of healthcare operations.<br><br>Responsibilities:<br>• Conduct detailed data analyses to identify patterns of suspected fraud and anomalies in healthcare systems.<br>• Develop and implement fraud detection models using advanced analytics tools and techniques.<br>• Collaborate with cross-functional teams to investigate potential fraudulent activities and propose actionable solutions.<br>• Utilize platforms such as Epics and Chartmaxx to extract and analyze data effectively.<br>• Generate comprehensive reports and dashboards to present findings and support decision-making.<br>• Monitor ongoing healthcare operations to ensure compliance with anti-fraud protocols.<br>• Optimize data workflows and processes to enhance efficiency and accuracy.<br>• Stay updated on industry trends and best practices in fraud analytics and healthcare data analysis.<br>• Provide recommendations to improve system integrity and prevent future fraudulent activities.
We are looking for a skilled Software Engineer to join our team in Bethlehem, Pennsylvania. This role involves designing and optimizing data systems, managing tools for data orchestration, and ensuring secure and efficient operations. The ideal candidate will thrive in a collaborative environment while delivering impactful solutions for business intelligence and operations.<br><br>Responsibilities:<br>• Build and manage data orchestration tools, including creating variables, setting notifications, and configuring retries.<br>• Optimize Snowflake performance by adjusting warehouse sizing, clustering, and profiling queries.<br>• Schedule and oversee near real-time data loads using Snowflake Tasks and Streams.<br>• Implement rigorous data quality checks such as verifying freshness, row counts, and referential integrity.<br>• Monitor and control costs through usage dashboards and guardrails.<br>• Ensure secure operations by maintaining roles, managing secrets, and auditing logs.<br>• Develop and monitor Power BI datasets to support Finance and Operations teams.<br>• Collaborate with stakeholders to gather requirements and deliver tailored solutions.<br>• Enhance and maintain front-end data applications using tools like Streamlit and Python.<br>• Create detailed documentation, including runbooks, root cause analyses, and change tickets for releases.
<p><strong>Overview</strong></p><p>Seeking a Technical Program Manager III to support wireless (cellular) and WiFi initiatives tied to customer experience, lab testing insights, and retail user feedback.</p><p>This is a program‑level coordination role, focused on ownership and execution across multiple in‑flight sub‑projects rather than launching net‑new initiatives. The environment requires someone who is highly organized, proactive, and accountable, with strong communication and follow‑through.</p><p>This is an onsite‑heavy role in Philadelphia and is considered a replacement due to prior performance gaps, making ownership and reliability critical.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Program manage multiple small to mid‑sized sub‑projects under broader wireless/WiFi initiatives</li><li>Track progress across active workstreams; identify risks, gaps, and dependencies</li><li>Create, manage, and maintain Jira tickets and Epics</li><li>Ensure work is clearly documented and visible</li><li>Coordinate across technical, business, lab, and customer experience stakeholders</li><li>Maintain clear documentation and updates (Confluence as needed)</li><li>Produce status updates and occasional presentations for leadership</li><li>Ensure execution aligns with customer experience goals, informed by lab testing and retail user feedback</li><li>Drive accountability to ensure nothing falls through the cracks</li></ul>
<p>We are looking for an experienced IT Support Specialist Level 2 to join our team. This role requires a highly motivated individual capable of providing remote and on-site technical assistance, ensuring seamless IT operations for our clients. The ideal candidate will thrive in a fast-paced environment, possess strong technical expertise, and be committed to delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote and on-site technical support to clients.</p><p>• Troubleshoot and resolve issues across Windows desktop environments and Microsoft 365 applications.</p><p>• Leverage ConnectWise (Manage, Automate, Control) to efficiently manage and streamline support operations.</p><p>• Identify, diagnose, and remediate malware, virus, and other security threats to safeguard client systems.</p><p>• Conduct basic server troubleshooting and perform repairs to ensure system stability and uptime.</p><p>• Support network installations and perform fundamental diagnostics to maintain reliable connectivity.</p><p>• Provide responsive, high-quality customer service by addressing client needs in a timely and professional manner.</p><p>• Partner with internal teams to resolve complex technical issues and escalate when appropriate.</p><p>• Accurately document service desk tickets, resolutions, and technical procedures.</p><p>• Stay current with emerging technologies and industry best practices to enhance service delivery.</p>
We are looking for a dedicated Application Support Engineer to join our team in Piscataway, New Jersey. In this long-term contract role, you will leverage your technical expertise to support and maintain the organization's learning management system and provide assistance to internal and external partners. This position requires a strong blend of problem-solving skills, administrative capabilities, and technical knowledge to ensure the optimal functionality of our platform.<br><br>Responsibilities:<br>• Provide technical support as the administrator of the organization's learning management system, diagnosing and resolving platform-related issues.<br>• Collaborate with internal and external teams to implement technical fixes and enhancements for the platform.<br>• Research emerging technologies and recommend improvements to enhance user support and operational efficiency.<br>• Create and update user guides and documentation to assist stakeholders in navigating the platform.<br>• Manage course uploads and produce both standard and customized reports to support organizational needs.<br>• Assist with onboarding and technical implementations for new partners using the learning management system.<br>• Participate in testing and reviewing requirements for platform enhancements, including writing user acceptance testing scripts.<br>• Coordinate virtual events and webinars, handling registration setup, production support, and post-event reporting.<br>• Conduct keyword research and content audits to optimize the platform's website and improve data integrity.<br>• Generate analytics and usage reports for eLearning products, identifying trends and actionable insights to support decision-making.
<p>We are looking for a skilled Cable Technician to join our team in Jenkintown, Pennsylvania. This long-term contract position offers an excellent opportunity to work on cutting-edge cabling projects, including fiber optic and coaxial deployments. The ideal candidate will possess a strong background in structured cabling, low-voltage systems, and signal troubleshooting.</p><p><br></p><p>Responsibilities:</p><p>• Perform installation, termination, and testing of fiber optic and coaxial cables for advanced Distributed Antenna System (DAS) deployments.</p><p>• Execute structured cabling tasks in new construction environments, ensuring proper routing and cable management.</p><p>• Assist in setting up and activating system components, including antennas, head-end equipment, and other hardware.</p><p>• Interpret construction drawings, low-voltage schematics, and project scopes to ensure accurate installations.</p><p>• Conduct thorough testing, labeling, and documentation of cables to align with client and project standards.</p><p>• Diagnose and resolve connectivity or signal issues during deployment and commissioning phases.</p><p>• Adhere to all site safety protocols and maintain organized, clean workspaces.</p><p>• Collaborate effectively with project managers, contractors, and other on-site teams to ensure smooth operations.</p><p>• Apply prior experience with DAS builds, fiber splicing, and coaxial cable installations to contribute to project success.</p>
We are looking for a skilled Workday Testing Analyst to join our team in King of Prussia, Pennsylvania. In this long-term contract position, you will play a pivotal role in ensuring the accuracy and compliance of system changes, particularly related to Workday purge functionality and data retention processes. Your expertise will contribute to maintaining high standards of performance, reliability, and security within the Workday system.<br><br>Responsibilities:<br>• Develop and implement comprehensive test plans and procedures for Workday integrations and purge functionality.<br>• Create detailed test scripts and generate test data to ensure accurate validation of system processes.<br>• Oversee all testing activities, including execution, documentation, and tracking of issues.<br>• Validate data retention processes and purge logic within Workday to ensure compliance with organizational policies.<br>• Conduct usability testing to evaluate system performance, scalability, reliability, and security.<br>• Document and monitor testing progress and results, providing detailed reports to stakeholders.<br>• Collaborate closely with configuration and compliance teams to ensure thorough testing coverage.<br>• Participate in project meetings and deliver status updates to managers and team leads.<br>• Escalate any testing-related issues promptly to ensure timely resolution.<br>• Maintain a structured and organized approach to testing tasks, adhering to deadlines and project goals.
<p>This role will support a single high‑volume enterprise client with a large deployment of IoT gateways and digital temperature‑monitoring devices. The role involves managing a continuous flow of inbound tickets, performing initial troubleshooting, and determining when field technicians need to be dispatched. Because the client experiences more than 1,000 truck rolls per month, the position requires consistent, detail‑focused coordination and the ability to manage repetitive tasks accurately and efficiently. </p><p>The role works closely with field services and support teams, operate within an Agile environment, and handle large datasets while ensuring all documentation, schedules, and project activities are maintained to company standards.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to a high volume of inbound support tickets for IoT devices and gateways.</li><li>Perform initial troubleshooting and determine when field technicians need to be dispatched.</li><li>Coordinate 1K+ monthly truck rolls and ensure proper documentation of each event.</li><li>Manage project schedules, compile status reports, and coordinate project meetings.</li><li>Identify, analyze, and document system requirements and project scope.</li><li>Ensure all project phases are documented according to department standards.</li><li>Work closely with field services teams and support operations.</li><li>Handle large datasets and maintain a high level of accuracy in a repetitive workflow.</li><li>Operate in a fast‑paced Agile environment with minimal supervision.</li></ul>