seeking a highly visible Customer Success Manager (CSM) to serve as the primary liaison for all Epic-related initiatives, issues, and stakeholder engagement across our Community Connect partners. This role sits at the intersection of clinical operations, IT, and executive leadership and is a critical extension of the Director of Community Connect. <br>Required Qualifications<br><br>5+ years of Epic experience, including deep functional or application knowledge.<br><br>Prior experience in Customer Success, Client Services, Program Management, or a similar partner-facing role.<br><br>Demonstrated ability to engage and communicate effectively with executive leadership (C-level).<br><br>Strong documentation skills with a proven ability to produce clear, organized, and actionable materials.<br><br>Solid technical aptitude with the ability to understand Epic workflows, integrations, and application impacts.<br><br>Exceptional interpersonal skills; outgoing, confident, and comfortable being the “face” of Epic engagement.<br><br>Preferred Qualifications<br><br>Epic certifications strongly preferred.<br><br>Experience working within Community Connect or multi-organization Epic environments.<br><br>Healthcare provider or large health system experience.<br><br>Background working in matrixed organizations with multiple stakeholders.
<p>As a Software Delivery Manager, you will manage software implementation projects, ensuring they adhere to deadlines and meet client requirements. You will work closely with business analysts and developers, handling client change requests and adjustments to project configurations.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee software implementation projects, ensuring they are completed within set timelines.</p><p>• Handle detail-oriented interactions with clients, including addressing changes and managing pushbacks.</p><p>• Collaborate closely with business analysts and developers to align project milestones and deliverables.</p><p>• Oversee configuration changes as per client requests and ensure they are implemented accurately.</p><p>• Leverage your knowledge of Android Development, Atlassian Jira, Backend Development, C++, and Cloud Technologies to manage software projects effectively.</p><p>• Utilize AB Testing techniques to optimize software performance and ensure client satisfaction.</p><p>• Implement Agile Scrum methodologies to streamline project management processes.</p><p>• Oversee API Development and Deployments, ensuring they align with project objectives and client needs.</p><p>• Leverage your skills in Engineering to troubleshoot issues and optimize software performance.</p>
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. <br> Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
