31 results for Help Desk Analyst Ii in Philadelphia, PA

Help Desk Analyst II We are in search of a Help Desk Analyst II to join our team. This role is based in Philadelphia, Pennsylvania, where you will be working alongside a team of IT professionals, taking charge of approximately 15-20 tickets per day. This position presents an opportunity to work in a Microsoft and Windows 10 environment, with a focus on M365 and Azure AD. For consideration, contact Abigail Fox. Responsibilities:• Provide support for 170 users, working collaboratively with our IT team• Be the point of contact for technical issues, handling tickets efficiently• Manage user accounts in an M365 environment, including activating, deactivating, and modifying licenses• Work with Azure AD, including multifactor authentication and security measures• Support Azure Security Groups and VPN Groups• Handle desktop support tasks such as hardware support, imaging, and new user device creation• Install operating systems on devices and manage software applications• Provide AV support, troubleshooting meeting rooms and working with Crestron and Teams• Manage printer and scanner support, primarily working with Canon and Sharp devices• Coordinate group policies, including adding and removing users• Keep track of inventory and handle asset tagging.

Help Desk Analyst I We are offering a permanent employment opportunity for a Help Desk Analyst I in Woodbridge, New Jersey. In the IT industry, you will provide critical technical assistance, including support for logins, passwords, and general Windows issues. Key responsibilities: • Provide primary support for IT-related user and system issues, including phone support and technical installations. • Handle tasks related to distributed computer services. • Utilize your knowledge of Active Directory and Windows to troubleshoot and resolve issues. • Maintain a customer service mindset and helpful personality throughout all interactions. • Manage service desk tickets efficiently and effectively. • Ensure the smooth operation of Windows 10 and promptly address any problems. • Utilize Active Directory, DNS, WINS, and DHCP to support computer operations and networks. • Perform break-fix tasks as necessary to keep systems running smoothly. • Apply your technical aptitude and initiative to continually improve our IT support services.

Help Desk Analyst We are offering a long-term contract employment opportunity for a Help Desk Analyst in the healthcare, hospitals, and social assistance industry located in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for supporting users across the health system, managing patient portal issues, and ensuring a high level of customer service. Responsibilities: • Address user issues across all departments within the health system, including corporate and hospital departments. • Provide support to the patient portal, including password resets and navigation assistance. • Uphold the health system's "patient first" motto in all interactions and services. • Apply your customer service experience from diverse backgrounds to enhance user satisfaction. • Handle all communication over the phone, providing efficient and effective solutions to user inquiries. • Manage your schedule to ensure availability during required hours. • Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency. • Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in Wilmington, Delaware. In this role, you will be assisting with device support, managing accounts, and providing excellent customer service in the tech industry. This is an on-site position where you'll utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, and more. Responsibilities: • Provide efficient support for various devices including Android, Mac, and Apple Devices • Utilize Microsoft and Excel for account management and data processing • Handle account creation and removal in a timely and accurate manner • Apply knowledge of Cisco and Citrix Technologies to troubleshoot and resolve issues • Ensure proper configuration management and deployment of computer hardware • Use Active Directory for account management and access control • Assist with Windows 10 issues and provide necessary updates • Maintain accurate customer records and respond to customer inquiries promptly • Monitor customer accounts and take appropriate action when needed.

Help Desk Analyst We are in search of a Help Desk Analyst to join our team, located in Philadelphia, Pennsylvania. In the technology industry, this role will involve providing technical support and assistance to our clients. This is a long-term contract employment opportunity that offers a dynamic and collaborative work environment. Responsibilities: • Provide assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Proficient in Android Development and able to assist in troubleshooting Android devices. • Utilize Cisco and Citrix Technologies to resolve technical issues. • Manage and monitor customer accounts, ensuring optimal performance and user satisfaction. • Maintain an in-depth understanding of Apple devices and Mac computers to provide comprehensive support. • Use Microsoft and Active Directory in managing user accounts and providing network access. • Handle computer hardware issues, including troubleshooting and repairing. • Oversee Configuration Management to ensure system security and efficiency. • Manage deployments, including software installation and updates.

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in ALLENTOWN, Pennsylvania. In this role, you will be the first contact for users, assisting with a variety of hardware, software, and network issues. You will be responsible for monitoring, troubleshooting, and maintaining infrastructure and applications that support both internal and client business operations. This role requires strong problem-solving skills, technical expertise, attention to detail, and a commitment to delivering exceptional support in a fast-paced environment. Responsibilities: • Manage Service Desk escalations through a ticketing system • Provide both remote and on-site troubleshooting for hardware and software support • Ensure the accurate documentation of incidents, including detailed steps and resolutions, in the ticket system • Support the onboarding process through the creation of accounts and configuration of hardware • Handle a variety of user support issues, ranging from hardware and software to network and account management • Diagnose and resolve hardware and software problems, referring complex networking problems to appropriate teams • Provide on-site technical support, which includes the installation and repair of workstations and related software/hardware • Ensure full connectivity of desktop and other networked peripherals through basic network support • Travel to client sites as necessary to provide support • Collaborate with the IT team on special projects and proactively identify opportunities for improvement • Maintain detailed time tracking for work completed • Document IT processes, configurations, and troubleshooting steps in a clear and accurate manner • Provide after-hours support as required, including nights and weekends.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Help Desk Analyst We are in the process of expanding our team with the addition of a Help Desk Analyst. Situated in New Holland, Pennsylvania, the candidate will be immersed in a dynamic environment where they will serve as a pivotal point of contact for end-users who require technical assistance. The role involves offering high-quality support through various channels such as phone, email, or a ticketing system. Responsibilities: • Act as the first point of contact for end-users needing technical assistance • Resolve basic issues concerning computers, applications, systems, devices, access, and performance • Utilize the ticketing system for documenting, tracking, and resolving reported problems • Guide users on preventive measures and best practices to avoid similar issues in the future • Elevate unresolved issues to the appropriate support teams or levels for further assistance • Assist in software installations, upgrades, user profile setups, and resetting passwords • Ensure compliance with service level standards for response times and quality • Troubleshoot computer hardware, software, and network issues • Manage user administration, password resets, and technical troubleshooting • Offer clear and effective guidance to end-users through strong communication skills.

Financial Analyst II (Contractor) We are offering a short term contract employment opportunity for a Financial Analyst II in Philadelphia, Pennsylvania. This role primarily revolves around the analysis of customer accounts and facilitating the resolution of past due notices. The position is primarily situated in a dynamic industry where you will work closely with billing and payment. Responsibilities: • Investigate and analyze credit actions to hasten the resolution of outstanding items. • Contribute to projects and collaborative efforts with senior Analysts. • Assist in devising strategies and actions for debt repayment. • Review, maintain, and update customer account information, keeping a close eye on financial status and collection efforts. • Conduct research and analyze payment history/trends across all accounts. • Issue daily reports on the status of delinquent accounts and track collection efforts. • Prepare monthly reports showcasing delinquency trends and providing analysis of collection results. • Register new content partners as vendors in the portal, ensuring the vendor onboarding process is in compliance with standards. • Collaborate with the Accounts Payable department to update bank information for existing partners. • Communicate with content partners and vendors about the status of their payments and reconcile the subledger. • Maintain regular contact with external vendors and monitor their registration status/updates. • Run Accounts Payable General Ledger reports, filter by unpaid status, and identify reasons for non-payment, working towards resolution.

Sr. Financial Analyst Our client is a growing manufacturer that is hiring a Senior Financial Analyst on a direct hire basis. The Senior Financial Analyst should have exceptional technology skills including but not limited to, Microsoft Excel/Access, and JD Edwards. In this Senior Financial Analyst role, you will analyze and report on past performance, industry trends, KPI’s, pricing and other key financial and operational data in order to advise management on the allocation of resources to best accomplish corporate goals. This is a high visibility role with opportunity for career and professional growth within the organization. Major Responsibilities· Analysis of financial and operations processes· Prepare reporting packages· Assist in closing process· Identify potential financial risks· ROI analysis· Compliance Management· Ad hoc projects· Develop and maintain financial reports in internal database· Annual Budgets/Monthly Forecast

Desktop Support Analyst We are offering a long-term contract employment opportunity in the higher education industry for a Desktop Support Analyst based in Philadelphia, Pennsylvania. As a Desktop Support Analyst, you will be primarily involved in the deployment and installation of new devices, along with maintaining interaction with users. Responsibilities: • Facilitate the deployment of new devices efficiently • Handle the task of imaging as part of the device deployment process • Engage in the replacement of existing devices as required • Install new devices as part of the overall deployment procedure • Maintain detail oriented interaction with users including, but not limited to, nurses, doctors, etc. • Ensure the smooth operation of Microsoft Windows on the deployed devices.

Desktop Support Analyst We are offering a long-term contract employment opportunity for a Desktop Support Analyst in Philadelphia, Pennsylvania. This role is crucial within our team, with the main function being to assist with a Windows 11 Migration. The Desktop Support Analyst will be responsible for tasks including assisting with computer breakdowns and installations, intake calls for IT issues, and providing hands-on assistance carrying equipment to various locations in the building. Responsibilities: • Oversee the migration to Windows 11 across the organization • Handle IT-related queries and issues via intake calls • Assist in the breakdown and installation of computer systems • Provide physical assistance in moving equipment around the premises • Apply skills in Android Development, Cisco Technologies, Citrix Technologies, and Computer Hardware • Utilize knowledge of Dell Technologies and Active Directory to maintain and troubleshoot systems • Manage and support Apple Devices within the organization • Implement Backup Technologies for data protection and recovery • Perform Configuration Management to ensure system stability and efficiency.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Bridewater, NJ. This role is within the IT industry and primarily focuses on providing technical assistance and support related to computer systems, hardware, and software. The individual will be tasked with diagnosing and resolving technical issues, maintaining equipment, and ensuring optimal performance for end-users within the organization. Responsibilities:• Respond to user-reported issues via phone, email, or ticketing system, providing timely and efficient resolution.• Install, set up, and configure desktops, laptops, printers, and other peripheral devices.• Monitor system performance, troubleshoot slowdowns or outages, and ensure optimal performance.• Perform routine maintenance and upgrades on computer systems and equipment.• Document incidents, problems, and resolutions for future reference and continuous improvement.• Collaborate with IT teams to resolve complex issues, ensuring a unified approach to problem-solving.• Educate users on basic troubleshooting and system use, providing guidance on best practices for maintaining system security.• Manage inventory of hardware and software assets, ensuring adequate resources for organization's needs.• Escalate unresolved problems to higher-level support or vendors as necessary.• Ensure proper functioning of security tools such as antivirus software.

Desktop Support Analyst We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls. Responsibilities: • Deliver both remote and deskside support to staff, addressing software, hardware, and network problems. • Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals. • Take charge of managing user accounts and controlling access in Active Directory and O365. • Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools. • Document all troubleshooting steps and IT procedures for future reference within the team. • Collaborate effectively with other members of the IT team to escalate and resolve complex issues. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.

Senior Credit Analyst Hybrid Opportunity: 3 Days in Office / 2 Days Remote. Are you a dynamic and detail-oriented professional with 4+ years of experience in Commercial Real Estate (CRE) and Commercial & Industrial (C& I) lending? Do you thrive in a collaborative environment where your analytical skills and strategic insights make a measurable impact? If so, we have the perfect opportunity for you! Position Overview:Our regional banking client in Edison is seeking a Senior Credit Analyst to join the company and play a pivotal role in evaluating, analyzing, and structuring complex credit opportunities. In this position, you’ll assess and support a diverse portfolio of CRE and C& I loans, ensuring sound financial decision-making aligned with the bank’s strategic objectives.<ul><li>Prepare clear and concise credit memos and recommendations for loan committees.</li><li>Conduct detailed credit analysis, including financial statement reviews, cash flow projections, and risk assessments, for CRE and C& I loan applicants.</li><li>Collaborate with Relationship Managers and other internal teams to provide tailored solutions for clients.</li><li>Stay updated on market trends, industry developments, and regulatory changes impacting credit and lending practices.</li><li>Growth-Oriented Culture: Join a company that values professional development and invests in your career.</li><li>Flexibility: Enjoy a hybrid schedule with 3 days in the office and 2 days working from home.</li><li>Competitive Compensation: Market-leading salary and benefits package tailored to attract top talent.</li></ul>The company offers and excellent compensation and benefits plan with opportunity to advance your career. To apply email a resume to Robert Half. Or call Rich Singer, CPA at 848-202-7970 to discuss this excellent opportunity.

Desktop Support Analyst We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies. Responsibilities • Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements. • Monitoring, reporting, and resolving any environmental, health, and safety issues that arise. • Coordinating corrective and preventive actions to address safety concerns within the workplace. • Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies. • Administering the environmental, health, and safety audit program, including aspects of industrial hygiene. • Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies. • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations. • Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies. • Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership. • Supporting our broader sustainability strategy to ensure the site meets company objectives.

Financial Analyst We are offering a contract employment opportunity for a Financial Analyst in Allentown, Pennsylvania. This role involves working within the government sector where you'll engage in various finance-related tasks, from handling defense program contracts to performing daily accounting processes. Responsibilities:• Engage actively with customers regarding purchase orders, sales billing, order adjustments, and subcontractor invoice verifications• Coordinate and reconcile parts shipments/receipts directly with customers for verification and acceptance• Manage time reporting by ensuring data accuracy, generating reports, and reviewing them with customers• Facilitate the generation of monthly management and sustainment fees and understand foreign currency exchange rates• Prepare monthly files for Canadian sales tax reporting and filing• Post all vehicle and aftermarket sales for the legal entity following established procedures• Perform daily accounting processes such as Account Payables and Account Receivables in compliance with financial policies and legal requirements• Assist with weekly cash disbursements and cash reconciliations of specific accounts• Carry out analysis and reconciliation of general ledger accounts.

Billing Analyst Robert Half has partnered with a specialized client based in the Philadelphia, PA area who is offering a career building opportunity for a Billing Analyst. As a Billing Analyst your duties involve managing customer accounts and inquiries, processing customer credit applications, and maintaining accurate customer credit records in an industry that requires strong analytical skills and customer service orientation. If you have strong attention to detail and a knack for prioritizing and organizing your workload, then this Billing Analyst role might be the one for you. Become an integral part of the team by clicking the apply button today. If you have any questions, please contact Robert Half at 215-568-4580 and mention job order#03720-0013185082. As a Billing Analyst your responsibilities will include but aren't limited too:• Ensure accurate and efficient processing of customer credit applications. • Maintain and update customer credit records in a timely and efficient manner. • Work closely with stakeholders to resolve account, premium support, and billing issues. • Perform audits on policies to ensure the accuracy of premium calculations and payments. • Analyze premium payment exceptions and determine appropriate course of action for resolution. • Conduct daily reviews of system reports to prevent potential premium billing issues. • Validate or calculate premium due for customers with incomplete support. • Research due and unpaid items that are over 90 days and work towards resolution. • Initiate premium refunds resulting from a policy review, formal audit, policy overpayment, or paid beyond policy termination date. • Provide high-quality customer service, resolve customer issues timely and efficiently. Become an integral part of the team by clicking the apply button today. If you have any questions, please contact Robert Half at 215-568-4580 and mention job order#03720-0013185082.

Mobile Device Support Analyst We are offering a long term contract employment opportunity for a Mobile Device Support Analyst in LYON STATION, Pennsylvania. In this role, you will be providing technical support and customer service for a variety of mobile devices and products, managing their deployment, configuration, and maintenance while adhering to company policies and security protocols. Responsibilities: • Offer timely troubleshooting and resolution for mobile devices, applications, and connectivity issues. • Handle the deployment, configuration, and upkeep of mobile devices, ensuring compliance with organizational policies and security measures. • Conduct informative sessions for employees regarding mobile technologies, security practices, and productivity-enhancing strategies. • Keep track of mobile device performance and usage, generating reports to pinpoint trends and areas requiring enhancement. • Collaborate with mobile service providers and device manufacturers to address problems and enhance service delivery. • Keep meticulous records of device inventories, support tickets, and technical documentation. • Contribute to the formulation and execution of mobile device policies and procedures to ensure security and compliance. • Oversee the inventory, billing, and records for all iOS devices. • Process incoming mobile requests and manage mobile activations. • Set up and configure new and loaner devices. • Liaise with mobile device vendors on various account maintenance tasks such as resolving billing and technical issues, as well as optimizing plans. • Uphold security and compliance concerning company information on company-owned mobile devices.

Accounting Analyst Robert Half has partnered with an expanding, healthcare client on their search for an Accounting Analyst with strong US GAAP knowledge. This Accounting Analyst role will be responsible for assisting with the month end close process, due diligence, compiling financial data, performing balance sheet account reconciliations, reviewing and processing journal entries, and preparing financial reports. The ideal candidate for this role should have experience working in ERP systems, possess the skill and ability to review and resolve daily accounting discrepancies, and strong knowledge of generally accepted accounting principles. Major Responsibilities· Observe accounting operations· Prepare multi-state payroll journal entries· Execute the month end process· Assist with financial accounting in reference to payroll· Prepare monthly billings· General Ledger Reconciliations· Review monthly payroll liabilities· Process account adjustments· Calculate monthly payroll accruals· Keep abreast of tax regulations· Ad hoc projects

Accounting Analyst We are looking to bring on board a detail-oriented Accounting Analyst to be part of our team in the industry situated in the East Brunswick, New Jersey area. The Accounting Analyst will be instrumental in managing our credit card functionality and ensuring the accuracy of our financial data. This role offers a long term contract employment opportunity. Responsibilities:• Analyzing daily and monthly credit card statements to ensure the accuracy of financial data.• Administering payment accounts to ensure smooth transactions and accurate record-keeping.• Ensuring data accuracy for all credit card transactions in Concentration Banking accounts.• Conducting reconciliations regularly to ensure all financial data is accurately recorded.• Utilizing skills in Accounting Functions, Accounts Payable (AP), Accounts Receivable (AR), and Financial Analysis for efficient performance.• Making decisions based on best judgment, experience, and established procedures and policies.• Providing support to the Senior Manager as required.• Not managing any direct reports, focusing on individual tasks and responsibilities.

Real Estate Transactions Analyst We are looking for a Real Estate Transactions Analyst to join our client's team in the Horsham Area, Pennsylvania. The role involves undertaking all aspects of property level diligence and closing necessary for real estate acquisition, dispositions, and financings. This role will work closely with various teams in the organization. Responsibilities: • Conducting comprehensive review of standard real estate transactional diligence items such as environmental, structural, title and property level documentation.• Efficiently facilitating the diligence and closing process for all types of real estate transactions including acquisitions, dispositions, and financings.• Collaborating with property management, treasury, investments, and leasing teams to effectively incorporate real estate assets into an operating portfolio.• Coordinating with third party vendors to obtain necessary diligence documents.• Organizing diligence documentation for internal use.• Following and coordinating closing checklist processes diligently.• Regularly interfacing with outside counsel on legal matters related to all real estate transactions.• Overseeing budget processes and capital management related to property transactions.• Handling commercial and financial transactions, including contract pricing.• Using Yardi for property appraisals and budgeting.

Senior FP&A Analyst Growing client within the healthcare industry seeks a forward thinking, Senior FP& A Analyst with strong analytical skills. The Senior FP& A Analyst will develop financial models through process analysis, conduct financial data mining, identify trends & risks, forecast revenues and expenditures, and provide guidance on future budgeting. This candidate will also assist with financial adjustments, evaluate investment opportunities, analyze variances, assist with KPI tracking, create and implement financial strategic planning, and coordinate annual pricing analysis. The ideal FP& A Analyst should be able to own process integrations, assess quality and integrity of data for reporting, and work independently. Major Responsibilities· Manage the annual budget and strategic planning process· Prepare cost projections· Conduct thorough research of historical financial data· Analyze business opportunities and investments· Financial Modeling· Lead efforts to business unit profitability· Risk Management· Develop and gain deep business understanding of financial drivers· Ad Hoc Analysis· Monitor performance indicators for profit and loss· Establish financial policies

PC Technician We are in the process of bringing on board a PC Technician for our team based in Neptune, New Jersey, United States. The primary function of this role will be to handle technical aspects related to computer systems, hardware, and computer peripherals. This opportunity provides a long term contract employment scenario. Responsibilities: • Management and troubleshooting of different computer hardware systems. • Utilization of Dell Technologies for system optimization. • Maintenance of IBM systems and resolution of related issues. • Application of Linux Technologies for system operations. • Handling Mac Computers and ensuring their smooth operation. • Execution of AB Testing to validate system configurations. • Management of Active Directory for network user and computers. • Handling Apple Devices and resolving any technical glitches. • Utilization of Backup Technologies to secure data. • Installation and maintenance of cable systems.

Practice Support Specialist We are offering an exciting opportunity for a Practice Support Specialist in Philadelphia, Pennsylvania. In this role, you will be part of a dynamic environment within the technology industry. You will be responsible for a variety of tasks that help support our operations, ensuring our practices run smoothly. Responsibilities: • Utilize Cisco, Citrix, Cloud, and Dell Technologies to support business operations • Actively manage and update Active Directory • Maintain and troubleshoot computer hardware to ensure optimal performance • Use the 'About Time' management system to track tasks and projects • Implement and manage backup technologies for data protection and recovery • Leverage effective communication skills to resolve customer inquiries and issues • Monitor customer accounts and take necessary actions based on their status • Process customer credit applications with accuracy and efficiency • Maintain comprehensive and accurate customer credit records.