<p>We’re seeking a professional and welcoming Receptionist to be the first point of contact for our office. In this role, you’ll greet visitors, manage incoming calls, and provide administrative support to ensure smooth daily operations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet and direct visitors with a friendly and professional demeanor</li><li>Answer and route incoming calls</li><li>Manage mail, packages, and deliveries</li><li>Provide administrative support including filing, scanning, and data entry</li><li>Assist with scheduling and maintaining conference rooms</li><li>Support staff with various office tasks as needed</li></ul><p><strong>Schedule:</strong></p><ul><li>Monday–Friday, full-time business hours</li></ul><p>If you enjoy being the face of an office and thrive in a professional, team-oriented environment, we’d love to hear from you!</p>
<p>Do you thrive in customer-facing roles and enjoy being the first point of contact for visitors and clients? Our client is seeking a friendly and organized <strong>Part-Time Receptionist</strong> to provide front desk support and help maintain a welcoming office environment. If you have great communication skills and enjoy working in a professional setting, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>As a Part-Time Receptionist, your duties will include:</p><ul><li><strong>Front Desk Operations:</strong> Greet visitors warmly, answer incoming calls, and direct inquiries to the appropriate person or department.</li><li><strong>Administrative Tasks:</strong> Assist with tasks such as filing, data entry, and distribution of mail and packages.</li><li><strong>Scheduling Support:</strong> Manage meeting room bookings and coordinate calendars for staff as required.</li><li><strong>Customer Service:</strong> Respond to inquiries both in person and over the phone in a professional and courteous manner.</li><li><strong>Office Organization:</strong> Maintain the front desk area and ensure it is clean and organized.</li><li><strong>Miscellaneous Duties:</strong> Provide support for additional tasks and projects assigned by management.</li></ul><p><br></p>
<p><strong>Administrative Assistant/Accounts Payable Clerk (Automated Machinery Company)</strong></p><p>The Administrative Assistant and Accounts Payable Clerk is a dual-role position responsible for handling various accounting tasks related to accounts payable and data entry. Providing comprehensive front desk reception management and support services to ensure efficient operation of company office functions. This role requires a highly organized, detail oriented, and proactive individual with excellent administrative and basic accounting skills. The position requires independent logical thinking, a willingness to be a team player, working efficiently with little or no supervision and strong communications skills. This position shall report to the Controller. This team member shall be based out of our headquarters in Morgantown, PA. </p><p><strong>Responsibilities: Administrative Assistant</strong></p><p>· Serve as the first point of contact for the company, managing front desk operations, greeting visitors, and directing them appropriately.</p><p>· Handles copies, scanning and clerical duties within the office.</p><p>· Answers multi-line phone system and directs calls or relays messages, as circumstances dictate. Must interact cordially and communicate professionally.</p><p>· Clerical administrative duties for office personnel as needed.</p><p>· Inventory kitchen and office supplies.</p><p>· Tracking of employee PTO.</p><p>· Working with HR to help with company meetings and other projects.</p><p><strong> </strong></p><p><strong>Responsibilities: Accounts Payable Clerk</strong></p><p>· Manage accounts payable by using accounting software.</p><p>· Establishing and maintaining relationships with new and existing vendors.</p><p>· Comparing purchase orders, prices, terms of payment and other charges.</p><p>· Processing payments to vendors by check or ACH as requested.</p><p>· Keep accurate files of invoices, payments, and vendors.</p><p>· Balancing of intercompany AP transactions.</p><p> </p>
We are looking for a highly organized and proactive Administrative Assistant to join our team in Chester, New Jersey. This Contract-to-permanent position offers an opportunity to contribute to essential office operations while supporting a fast-paced environment in the mortgage industry. The ideal candidate will possess strong communication skills, attention to detail, and a willingness to grow within the company.<br><br>Responsibilities:<br>• Serve as the primary point of contact at the front desk, welcoming visitors and directing them to the appropriate areas.<br>• Manage daily office tasks such as printing, copying, scanning, and handling mail distribution.<br>• Coordinate and prepare documentation for real estate closings, ensuring all materials are organized and delivered on time.<br>• Maintain office supplies, restock snacks, and oversee kitchen organization to meet team needs.<br>• Handle travel arrangements and assist in planning for employees' in-office schedules.<br>• Deliver packages and mail to designated recipients promptly and accurately.<br>• Support social media efforts by creating posts related to real estate closings and other company events.<br>• Take initiative to learn and take on new responsibilities as they arise.<br>• Adapt quickly to new software systems with provided training, ensuring efficient workflow.<br>• Uphold professionalism and confidentiality when handling sensitive financial and legal information.
<p><strong><em><u>**Please do not apply unless you have prior medical experience checking patients in and out at the front desk and general knowledge regarding insurances. This is a Must-Have!**</u></em></strong></p><p><br></p><p><strong>Job Title: </strong>Patient Service Representative (Temporary-to-Hire)</p><p><strong>Location: </strong>Yardley, PA</p><p><strong>Schedule: </strong>35-40 hours per week (shifts vary between 6:30 AM – 7:00 PM)</p><p><strong>Contract Length: </strong>Minimum of 12 weeks, with potential for extension or permanent placement</p><p><br></p><p><strong>Job Summary:</strong></p><p>A well-established healthcare provider in Yardley is seeking a Patient Service Representative for a full-time temporary-to-hire opportunity. This role is essential in ensuring smooth and professional front-end support for patients seeking therapy services. The ideal candidate will have a strong administrative background and excellent communication skills, with an interest or experience in healthcare.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer and triage a high volume of incoming phone calls in a timely and professional manner</li><li>Schedule patient appointments and ensure efficient calendar management</li><li>Verify, secure, and maintain both initial and ongoing health insurance coverage for patients</li><li>Educate patients on insurance benefits and provide accurate information regarding coverage for therapy services</li><li>Document and update patient information accurately in internal systems</li><li>Collaborate with clinical and administrative teams to ensure a seamless patient experience.</li></ul>
We are looking for a dedicated Administrative Assistant to join our team in Edison, New Jersey. As the primary face of the office, this position requires an attentive and welcoming demeanor to manage reception and administrative tasks effectively. This is a long-term contract opportunity offering a dynamic and collaborative work environment.<br><br>Responsibilities:<br>• Greet visitors and clients at the front desk, ensuring an attentive and welcoming experience.<br>• Oversee day-to-day reception and front office management, including conference room scheduling and readiness.<br>• Conduct daily walkthroughs of the facility to ensure cleanliness and adequate office supplies.<br>• Manage mailroom operations, including shipping tasks through FedEx and other carriers.<br>• Order and maintain supplies for the pantry, copiers, and general office needs.<br>• Coordinate with building management to address equipment maintenance and cleanliness.<br>• Assist with preparing for client visits and special events as needed.<br>• Ensure adherence to security protocols, including ID badge management.<br>• Provide support for printing requests and other administrative functions.<br>• Collaborate with team members to handle additional tasks assigned by the supervisor.
<p>Robert Half is actively looking for an experienced Licensing Specialist. The Licensing Specialist is responsible for providing day-to-day professional quality and timely administrative support for all staff and the office. The Licensing Specialist will also perform and coordinate various administrative functions including front desk and general office administration, meeting, and special event coordination, presentation support, production requests, document and record support, office supply requisitions, and vendor management activities. This position is located in the South Jersey area.</p><p><br></p><p>How you will make an impact::</p><ul><li> Providing clear, patient, and supportive communication to agents with varying levels of experience.</li><li> Ability to prioritize multiple tasks and meet deadlines, especially during busy licensing periods.</li><li> Streamlining communication between carriers, agents, and internal teams.</li><li> Monitoring license statuses, renewal schedules, and compliance reports.</li><li> Resolving issues with incomplete applications, missing documents, or discrepancies with state systems.</li><li> Identifying risks of non-compliance and proactively addressing them.</li><li> Guiding producers through the licensing and contracting process.</li><li> Coordinating with accounting, compliance, and sales teams to ensure smooth onboarding.</li></ul><p><br></p>
<p>Robert Half is actively looking for an experienced Licensing Specialist. The Licensing Specialist is responsible for providing day-to-day professional quality and timely administrative support for all staff and the office. The Licensing Specialist will also perform and coordinate various administrative functions including front desk and general office administration, meeting, and special event coordination, presentation support, production requests, document and record support, office supply requisitions, and vendor management activities. This position is located in the South Jersey area.</p><p><br></p><p>How you will make an impact::</p><ul><li>Providing clear, patient, and supportive communication to agents with varying levels of experience.</li><li>Ability to prioritize multiple tasks and meet deadlines, especially during busy licensing periods.</li><li>Streamlining communication between carriers, agents, and internal teams.</li><li>Monitoring license statuses, renewal schedules, and compliance reports.</li><li>Resolving issues with incomplete applications, missing documents, or discrepancies with state systems.</li><li>Identifying risks of non-compliance and proactively addressing them.</li><li>Guiding producers through the licensing and contracting process.</li><li>Coordinating with accounting, compliance, and sales teams to ensure smooth onboarding.</li></ul><p><br></p>
We are offering an exciting opportunity for a Billing Manager/Office Manager in Wilmington, Delaware. This role is crucial to our operations in the healthcare industry. The selected candidate will be instrumental in managing our dental office's front desk and billing processes. <br><br>Key responsibilities: <br><br>• Accurately process patient claims and predeterminations to insurance companies<br>• Responsibly handle scheduling of appointments for both new and existing dental patients using SoftDent<br>• Timely respond to emails and client inquiries <br>• Efficiently answer phone calls and respond to voicemails <br>• Maintain and organize patient medical records in a systematic manner<br>• Collect estimated co-payments and diligently follow up on existing balances <br>• Explain treatment plans to patients in an understandable manner <br>• Verify insurance coverage details and keep them updated<br>• Maintain up-to-date insurance bluebooks <br>• Post insurance payments and manage outstanding insurance balances through EFT, virtual card payment, and checks<br>• Annually re-credential to stay in-network with current insurance plans.
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>Growing global organization located in the Philadelphia Suburbs seeks a Customer Service Representative/Sales Coordinator who can assist with order follow-up, provide administrative support, discuss price quotes, and assist with warehouse activities. This dual-role is also responsible for handling customer inquiries, coordinating logistics, maintaining accurate customer records and coordinating with internal departments to facilitate timely and accurate delivery of products and services. The ideal Customer Service Representative/Sales Coordinator must be detail-oriented, organized, possess great problem-solving skills, and have excellent verbal and written communication skills.</p><p><br></p><p>What you get to do everyday</p><p>· Initiate customer quotes from sales team</p><p>· Maintain organized sales records</p><p>· Process orders according to customer requirements</p><p>· Contract Management</p><p>· Provide customers with detailed order follow-up</p><p>· Ensure efficient, timely delivery of products/services</p><p>· Resolve customer complaints</p><p>· Assist with monthly goal setting</p><p>· Sales analysis reporting</p><p>· Inventory analysis</p><p>· Assist with auditing process</p><p>· Provide administrative support as needed</p>
<p>Robert Half is seeking a motivated and detail-oriented <strong>Customer Success Specialist </strong>on behalf of a local manufacturing organization. This role offers an exciting opportunity for customer-focused professionals to make an immediate impact, providing unparalleled service and support in a dynamic environment. As the first point of contact for the company’s valued customers, you’ll play a key role in ensuring satisfaction while handling inquiries, resolving issues, and maintaining efficient correspondence.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver exceptional customer service via phone and email communication channels.</li><li>Address customer inquiries regarding products, services, and account-related issues.</li><li>Perform accurate and timely data entry into the customer management system.</li><li>Facilitate the processing of domestic and international orders while ensuring customer satisfaction.</li><li>Conduct outbound calls to follow up on customer inquiries or provide additional assistance.</li><li>Uphold professionalism and phone etiquette in all customer interactions.</li><li>Collaborate with team members for efficient resolution of complex customer problems.</li><li>Document customer communications and feedback to improve processes and service quality.</li><li>Stay up-to-date on product details and company policies to provide accurate information.</li><li>Handle sales and purchase order processing using QuickBooks Desktop.</li><li>Prepare and generate customer invoices, apply payments, and manage aging reports in QuickBooks.</li><li>Process incoming mail and maintain organized financial records, both digitally and physically.</li></ul>
<p><strong><em><u>**This is a great opportunity for someone looking for a long-term home. Or, a step-down from a career with long hours & high responsibility for something that can offer a great culture with a health work-life balance and an amazing mission (supplying costumes for kids) through a foundation.**</u></em></strong></p><p><br></p><p><strong>Job Title:</strong> Customer Service Representative (Temporary-to-Hire)</p><p><strong>Location:</strong> Levittown, PA</p><p><strong>Schedule: </strong>Monday – Friday, 8:00am – 4:30pm, 100% ONSITE Only</p><p><br></p><p><strong>PS: Alternative Schedule: </strong>While the opening is for full-time, permanent employees, the company is open to those who want to want to work seasonally, from October to June, and then your summers off (or part-time summer schedule).</p><p><br></p><p><strong>Overview:</strong></p><p>We are seeking a dedicated Customer Service Representative for a temporary-to-hire position with the opportunity to transition into a permanent role based on performance. This role is fully onsite in Bristol, PA, and requires someone who thrives in a fast-paced, customer-focused environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide professional, courteous, and efficient service to customers via phone and email.</li><li>Manage inquiries, orders, and return requests promptly while ensuring accuracy and attention to detail.</li><li>Handle a variety of situations with tact and diplomacy to ensure positive customer experiences.</li><li>Enter data into company systems, including order processing and return authorizations.</li><li>Maintain organization and multitask effectively in a busy, seasonal-driven business environment.</li><li>Follow through on requests and ensure timely communication across departments and levels of management with limited supervision.</li><li>Work independently while also contributing to a collaborative team environment.</li><li>Stay flexible and adapt quickly to shifting priorities or workload demands.</li></ul>
We are looking for a dedicated Call Center Specialist to join our team in Mt Laurel, New Jersey. In this long-term contract role, you will play a vital part in delivering exceptional customer service and ensuring smooth communication processes. If you excel in a fast-paced environment and are passionate about helping customers, we encourage you to apply.<br><br>Responsibilities:<br>• Handle inbound customer calls with professionalism and efficiency, ensuring inquiries and issues are resolved promptly.<br>• Utilize customer service software and tools to document interactions and track resolutions.<br>• Assist clients with Ethernet-related questions and troubleshoot connectivity concerns.<br>• Maintain accurate records of call details and follow established protocols for data entry.<br>• Collaborate with team members to ensure seamless communication and resolution of customer concerns.<br>• Adhere to business casual dress code and demonstrate professionalism in all interactions.<br>• Schedule and manage call center activities using Verint software.<br>• Provide feedback to improve processes and enhance customer satisfaction.<br>• Maintain a thorough understanding of company policies and procedures to offer accurate information to callers.<br>• Support the team during busy seasons by managing high call volumes effectively.
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Edison, New Jersey. In this role, you will handle customer queries, resolve issues efficiently, and ensure a positive customer experience. This is an onsite position with a business casual dress code and free parking available.<br><br>Responsibilities:<br>• Respond to and resolve 30-80 Zendesk support tickets daily, ensuring timely resolution within 24-48 hours.<br>• Address customer concerns such as tracking issues, missing items, damaged products, or inquiries about product details.<br>• Conduct independent research to provide answers to complex customer questions.<br>• Process product returns and manage replacement orders for damaged items.<br>• Collaborate effectively with warehouse teams to ensure smooth operations; bilingual skills are a plus.<br>• Develop and maintain a strong understanding of product details to provide accurate information to customers.<br>• Handle challenging customer interactions professionally while maintaining the company's reputation.<br>• Offer additional support during peak periods, such as Black Friday, with increased availability.
<p>We are looking for a success-driven Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as the primary point of contact for customer inquiries and technical support, ensuring a seamless experience for clients. This position provides an excellent opportunity to grow within the Marketing/PR industry while working with a dynamic and dedicated team.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and resolve product-related issues, including warranty claims and return authorizations.</p><p>• Identify opportunities to drive additional revenue through upselling and promotional initiatives.</p><p>• Utilize various software platforms, such as Navision and ZenDesk, to manage order entries and maintain customer records.</p><p>• Ensure accurate documentation and organization of records as per company protocols.</p><p>• Coordinate with shipping and production teams to ensure timely and efficient delivery of products.</p><p>• Assist the Customer Service Manager with drafting written resources and response materials.</p><p>• Maintain professionalism and a positive attitude during customer and team interactions.</p><p>• Propose ideas to improve departmental processes and enhance customer experience.</p>
We are looking for a dedicated Sales Support team member to join our team in Woodbridge, New Jersey. This is a long-term contract position that combines both in-office and remote work, offering a hybrid schedule of four days onsite and one day remote. The role involves assisting with sales functions and providing exceptional support to ensure smooth operations.<br><br>Responsibilities:<br>• Provide comprehensive post-sales support to customers, ensuring timely resolution of inquiries and issues.<br>• Handle inbound and outbound sales communications, maintaining strong relationships with clients.<br>• Manage order entry processes accurately and efficiently, meeting deadlines and quality standards.<br>• Collaborate closely with the sales team to address client needs and streamline operations.<br>• Assist with inside sales activities, including account management and follow-ups.<br>• Prepare sales reports and maintain documentation for tracking performance metrics.<br>• Ensure all sales-related data is organized and accessible for team use.<br>• Contribute to the development of strategies to improve sales support processes.<br>• Monitor and analyze customer feedback to identify areas for service improvement.<br>• Support business casual dress code requirements and adhere to high standards.
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
<p>We have partnered with a thriving, manufacturer on their search for an organized Sales Support Coordinator with strong administrative skills. As the Sales Support Coordinator, you will handle tasks such as: preparing reports, assisting the sales team on leads, researching product pricing, handling administrative duties, preparing sales presentations/proposals/contracts, coordinating the ordering process workflow, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Provide administrative support to sales team</p><p>· Fulfill customer inquiries</p><p>· Serve as liaison between sales team, clients, and internal departments</p><p>· Manage and update customer accounts and CRM systems</p><p>· Resolve pricing issues/errors</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Track sales leads, monitor progress, and ensure follow-up</p><p>· Provide customer quotes and pricing</p><p>· Troubleshoot data performance inquiries</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as a knowledgeable resource for customers, providing expert support and solutions related to our products and services. This position offers an opportunity to engage with customers and contribute to the ongoing success of our company.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support and resolve product-related issues, including warranty claims and return authorization processes.</p><p>• Identify opportunities for additional revenue through upselling and promotional marketing initiatives.</p><p>• Utilize multiple software platforms, such as Navision and ZenDesk, to manage order entry and document customer interactions.</p><p>• Maintain organized records and documentation in compliance with company procedures.</p><p>• Collaborate with shipping and production teams to ensure timely delivery of products.</p><p>• Support the Customer Service Manager by creating written materials, responses, and knowledge-based documentation as needed.</p><p>• Handle customer interactions with professionalism and maintain positive relationships with coworkers.</p><p>• Offer suggestions to enhance departmental processes and improve overall efficiency.</p>
<p>We are seeking a <strong>Customer Support Specialist</strong> who is passionate about providing outstanding assistance to clients and end-users through various communication channels, including phone, email, chat, and ticketing systems. This role involves handling daily tasks required to process and fulfill customer requests accurately and efficiently. The ideal candidate will thrive in a collaborative team environment, be detail-oriented, and possess excellent problem-solving and communication skills.</p><p><br></p><p>Key Responsibilities:</p><ul><li><strong>Customer Interaction:</strong> Respond to inquiries and provide support to customers and partners via phone, email, chat, and tickets.</li><li><strong>Order Processing:</strong> Manage customer requests, process orders, and ensure accuracy through internal systems.</li><li><strong>Quality Assurance:</strong> Review customer information and requests to confirm compliance with company standards before completing transactions.</li><li><strong>Shipping & Tracking:</strong> Coordinate shipments to ensure timely delivery, troubleshoot delivery issues, and monitor inventory levels for necessary materials.</li><li><strong>Support Escalations:</strong> Address and resolve any service-related issues in a prompt, courteous, and solution-oriented manner, escalating when necessary.</li><li><strong>Data Management:</strong> Generate and manage reports, ensuring timely delivery of relevant data to stakeholders.</li><li><strong>Collaboration:</strong> Work closely with internal teams to identify and address inefficiencies or other areas for improvement.</li><li><strong>Process Optimization:</strong> Contribute to the refinement of workflows and procedures to enhance the customer experience.</li><li><strong>Flexibility:</strong> Provide additional support during high-volume periods, such as holidays, to meet client demands.</li></ul>
<p>We are seeking a detail-oriented and organized Customer Service Returns Associate to join our team. In this long-term contract role, you will manage and coordinate the return authorization process, working closely with internal teams to ensure efficient resolution of return requests and a seamless experience for customers. This role is ideal for someone with strong communication skills, excellent attention to detail, and the ability to handle multiple priorities.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage the full Return Authorization process using company systems.</li><li>Investigate and resolve return issues by collaborating with internal teams such as Sales, Accounting, and Logistics.</li><li>Coordinate the movement of goods between customers, company locations, and partner organizations.</li><li>Utilize ERP and CRM systems to process orders and manage returns efficiently.</li><li>Maintain accurate records of returns and customer interactions.</li><li>Communicate clearly and professionally with customers via phone, email, and other channels.</li><li>Prioritize and organize tasks to meet deadlines and balance multiple demands.</li><li>Assist with report and presentation preparation using Microsoft Excel, PowerPoint, and Word.</li><li>Support continuous improvement initiatives related to return management and customer service processes.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Somerset, New Jersey. In this long-term contract role, you will be responsible for delivering exceptional support to both internal and external customers, ensuring smooth order processing and fulfillment. If you excel in communication, organization, and problem-solving, this position offers a fantastic opportunity to make a meaningful impact.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, or other communication channels.<br>• Process customer orders accurately, ensuring all details are captured and addressed.<br>• Handle account management tasks, including updating customer information and resolving discrepancies.<br>• Act as a liaison between customers and internal teams to ensure timely order fulfillment.<br>• Address and resolve customer issues, providing solutions and maintaining satisfaction.<br>• Maintain detailed records of customer interactions and transactions using Excel and other tools.<br>• Collaborate with team members to improve processes and enhance service delivery.<br>• Utilize Outlook and Word to manage communications and documentation effectively.<br>• Monitor and follow up on order statuses to ensure timely delivery.<br>• Stay updated on company policies and procedures to provide accurate information to customers.
We are looking for a dedicated Customer Success Specialist to join our team in Somerset, New Jersey. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer experiences while driving client satisfaction and retention. This is an excellent opportunity for an individual with call center and customer service expertise to thrive in a dynamic and rewarding environment.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers, addressing inquiries and resolving concerns in a timely and efficient manner.<br>• Build strong relationships with clients by understanding their needs and providing tailored solutions.<br>• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.<br>• Monitor customer accounts to identify opportunities for upselling or cross-selling.<br>• Proactively address potential issues to improve customer retention and loyalty.<br>• Maintain accurate records of customer interactions and feedback to inform continuous improvement efforts.<br>• Provide guidance and support to customers navigating company products and services.<br>• Utilize call center tools and technology to manage customer interactions effectively.<br>• Analyze customer success metrics to identify trends and recommend strategies for improvement.<br>• Participate in team meetings and training sessions to stay updated on company policies and best practices.
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are resolved efficiently and with attention to detail. If you thrive in a fast-paced environment and enjoy building relationships while solving problems, this position is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Resolve customer inquiries by troubleshooting product issues and processing warranty claims and return authorizations.</p><p>• Identify opportunities to boost revenue through up-selling and promoting marketing campaigns.</p><p>• Utilize various software platforms, including Navision and ZenDesk, for order entry and customer documentation.</p><p>• Maintain accurate records and documentation in compliance with company procedures.</p><p>• Coordinate with shipping and production teams to ensure timely delivery of products.</p><p>• Assist the Customer Service Manager by preparing written documentation and knowledge-based materials.</p><p>• Maintain a focused and attentive demeanor during interactions with customers and team members.</p><p>• Provide constructive suggestions to improve department processes and efficiency.</p>
