We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>We are looking for a dedicated Personal Lines Customer Service Representative to join our client in the Lancaster, Pennsylvania area. This role involves assisting clients with their insurance needs, ensuring efficient service, and maintaining compliance with agency and carrier policies. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to the service assistant by managing client tasks from the Personal Lines service inbox.</p><p>• Assist clients with filing auto and home insurance claims and address billing inquiries.</p><p>• Update payment plans and follow up on property inspections to ensure compliance with agency processes.</p><p>• Write and review policies for existing clients, adhering to underwriting guidelines and completing necessary checklists.</p><p>• Conduct policy reviews, identify opportunities for cross-selling or upselling, and work to retain existing client policies.</p><p>• Record customer interactions in the agency management system.</p><p>• Organize daily priorities using desk management standards and maintain a streamlined workflow.</p><p>• Collaborate with the Personal Lines Sales and Service teams to achieve shared goals and enhance customer satisfaction.</p><p>• Build positive relationships with carrier personnel to ensure smooth operations.</p>
<p>We are looking for a Membership Supervisor to join our team in the South Amboy, New Jersey area. In this role, you will assist in managing the daily operations of a fitness center, including direct management of membership services, administrative tasks, and other essential functions to ensure smooth facility operations. You will collaborate closely with the Site Director and other departments to maintain high standards of service and efficiency for all members.</p><p><br></p><p>Responsibilities:</p><p>• Supervise membership services, ensuring excellent customer engagement and seamless onboarding processes.</p><p>• Oversee administrative tasks, including billing, customer contracts, and other operational activities.</p><p>• Monitor facility operations and address any issues to maintain a safe and welcoming environment.</p><p>• Assist in managing social media platforms to enhance community engagement and promote the center's offerings.</p><p>• Support the Site Director in implementing policies and procedures for efficient facility management.</p><p>• Develop strategies to improve customer satisfaction and retention.</p><p>• Coordinate with team members to ensure consistent delivery of services across all departments.</p><p>• Track and report on membership trends and operational metrics to inform decision-making.</p><p>• Handle customer inquiries and resolve concerns promptly and professionally.</p><p>• Ensure compliance with organizational guidelines and industry standards.</p>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>We’re looking for a proactive and detail-oriented <strong>Sales Support Specialist</strong> to join a high-performing team in a stable and well-established company. This is a fully onsite role, ideal for someone who thrives in a fast-paced environment and enjoys working behind the scenes to help drive business success.</p><p><br></p><p><strong>What You’ll Do:</strong></p><p>Provide administrative and operational support to the sales team to help streamline client engagement </p><p>Prepare and process documentation, reports, and proposals</p><p>Coordinate with internal departments to ensure timely fulfillment of orders and services</p><p>Assist with scheduling meetings, follow-ups, and internal communications</p><p>Support data entry and basic reporting needs for sales tracking and forecasting</p><p><br></p>
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
<p>We are looking for a dedicated Accounting Clerk with customer service expertise to join our client's team in Bucks County, Pennsylvania. This hybrid role combines accounting responsibilities with customer support, requiring strong organizational skills and attention to detail. The ideal candidate will contribute to both financial operations and ensure exceptional service to our customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries professionally and assist with sales and service-related questions.</p><p>• Process customer orders in QuickBooks, ensuring accurate pricing and timely confirmations.</p><p>• Track purchase orders, reconcile costs, and provide shipping updates to vendors and customers.</p><p>• Monitor inventory levels, coordinate shipments, and handle restocking tasks when necessary.</p><p>• Maintain detailed records for major equipment sales, including warranties and submission documentation.</p><p>• Generate invoices for parts and accessories, follow up on overdue payments, and manage collections.</p><p>• Record vendor bills, reconcile expenses, and process expense reports in QuickBooks.</p><p>• Prepare weekly sales order reports and share them with management.</p><p>• Assist with administrative tasks, including overseeing office supply inventory and supporting special projects.</p><p>• Collaborate with customer service representatives during absences or peak times.</p>
<p>We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery.</p><p><br></p><p>Responsibilities</p><p>• Oversee a team of service desk technicians, providing mentorship and direction</p><p>• Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner</p><p>• Refine and develop IT support processes for optimal service delivery</p><p>• Collaborate with other departments to enhance the efficiency of IT services</p><p>• Track performance metrics and instigate continuous improvement initiatives</p><p>• Utilize ITSM and active directory in managing and troubleshooting IT issues</p><p>• Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies</p><p>• Provide deskside support and manage computer hardware issues.</p>
<p>We are looking for a dedicated Property Administrator to join our clients team in Philadelphia, Pennsylvania on a contract basis. As part of the Real Estate & Property industry, this long-term contract position offers an exciting opportunity to support property management operations while delivering exceptional tenant services. The ideal candidate will bring strong administrative skills and a customer-focused mindset to ensure smooth daily operations and effective communication with tenants and stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Assist the Property Manager in overseeing daily operations and tenant-related tasks.</p><p>• Respond promptly to tenant inquiries, providing attentive and courteous support while addressing their needs.</p><p>• Coordinate and maintain property-related records, including utility accounts, contracts, and shared drive files.</p><p>• Manage administrative processes such as work orders, service requests, rent payments, and vendor compliance documentation.</p><p>• Support the preparation of regular reports, budgets, and tenant correspondence.</p><p>• Facilitate service contract bids and maintain detailed summaries of portfolio contracts.</p><p>• Collaborate with vendors, contractors, and tenants to foster positive relationships and ensure property standards are met.</p><p>• Help organize tenant events and maintain communication to enhance tenant satisfaction.</p><p>• Ensure compliance with lease agreements and assist with tasks related to license agreements.</p><p>• Perform other administrative duties as required to support efficient property management.</p>
<p>Are you passionate about delivering outstanding customer experiences and looking for your next challenge? Robert Half is seeking an enthusiastic Customer Service Representative to join a reputable and local team. </p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to customer inquiries through multiple channels (phone, email, chat) with professionalism and empathy</li><li>Assist customers in resolving issues, answering questions, and delivering product or service information accurately</li><li>Maintain detailed and accurate customer records in our systems</li><li>Work collaboratively with other departments to resolve complex issues and ensure customer satisfaction</li><li>Use technology solutions to manage workflows and improve response times</li><li>Support company initiatives that focus on continuous improvement, efficiency, and customer experience</li></ul><p><br></p>
<p>We are looking for an experienced Customer Service Representative to join a team on a contract basis in Blue Bell, Pennsylvania. In this role, you will provide exceptional service to customers in the vehicle aftermarket sector, handling inquiries, processing orders, and resolving issues effectively. This position is ideal for someone who thrives in a dynamic team environment and has a passion for delivering outstanding customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries via phone and E-Mail, ensuring a detail-oriented and supportive approach.</p><p>• Process customer orders accurately using proprietary order management systems.</p><p>• Manage product returns and warranty claims in compliance with company policies.</p><p>• Address and resolve customer concerns, providing clear solutions and maintaining satisfaction.</p><p>• Collaborate with team members to ensure seamless communication and service delivery.</p><p>• Maintain detailed records of customer interactions, orders, and transactions for reporting purposes.</p><p>• Utilize call center software to track tickets and monitor customer service metrics.</p><p>• Stay informed about aftermarket vehicle parts and services to assist customers effectively.</p><p>• Participate in team meetings and contribute to process improvements.</p><p>• Adhere to all company policies and procedures, ensuring compliance with relevant regulations.</p>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations.<br><br>Responsibilities:<br><br>• Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues.<br>• Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365.<br>• Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations.<br>• Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery.<br>• Utilize Microsoft Intune for device provisioning and policy enforcement.<br>• Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations.<br>• Foster client relationships by providing detail oriented, friendly support and training.<br>• Maintain detailed service tickets and IT documentation using ITSM tools.<br>• Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments.<br>• Proactively identify and resolve potential IT problems before they escalate.
We are looking for a dedicated Customer Service Representative to join our team in South Plainfield, New Jersey. In this long-term contract role, you will be working on-site, providing exceptional service and ensuring smooth coordination with vendors and mechanics. This position offers a casual work environment with free parking and a structured schedule.<br><br>Responsibilities:<br>• Coordinate repair schedules for mechanics, ensuring timely service completion.<br>• Communicate effectively with external vendors to discuss repair requirements and updates.<br>• Arrange towing services as needed, ensuring seamless logistics.<br>• Generate and issue purchase orders (POs) for vendors to facilitate repair processes.<br>• Close mechanic repair orders accurately to maintain organized records.<br>• Handle inbound and outbound calls to address customer inquiries and provide solutions.<br>• Maintain clear documentation of repair schedules and vendor communications.<br>• Support the team with order entry tasks and ensure high levels of accuracy.<br>• Collaborate with colleagues to resolve any scheduling conflicts or service delays.<br>• Uphold excellent customer service standards throughout all interactions.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a detail-oriented and friendly Receptionist for a long-term contract position in Reading, Pennsylvania. In this role, you will play a key part in ensuring smooth daily operations by managing front desk responsibilities while providing exceptional customer service. This position requires strong organizational skills and the ability to handle multiple tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Answer and manage a high volume of incoming calls, ensuring proper screening, routing, and transfer to the appropriate departments or staff.</p><p>• Deliver outstanding customer service to clients, vendors, and team members through prompt and courteous communication.</p><p>• Welcome and assist visitors and clients in the office, creating a positive and detail-oriented first impression.</p><p>• Oversee front desk activities such as visitor check-ins and conference room scheduling to maintain smooth operations.</p><p>• Handle incoming mail, courier deliveries, and interoffice correspondence, ensuring proper distribution.</p><p>• Prepare and process outgoing mail and shipments with accuracy and timeliness.</p><p>• Maintain cleanliness and organization of the reception area and common spaces to uphold a detail-oriented environment.</p><p>• Provide administrative support including tasks like data entry, document preparation, and scheduling.</p><p>• Safeguard sensitive client information by handling it with discretion and confidentiality.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We have partnered with a global leader on their search for an organized Sales Support Administrator with strong administrative skills. As the Sales Support Administrator, you will handle tasks such as: preparing reports, assisting the sales team on leads, researching product pricing, handling administrative duties, preparing sales presentations/proposals/contracts, coordinating the ordering process workflow, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate the onboarding process for new sales team members, ensuring they are equipped with necessary resources.</p><p>• Oversee the administration of the U.S. fleet program, including maintaining accurate records and compliance.</p><p>• Update and manage territory assignments and employee data to support sales operations.</p><p>• Collaborate with the events team to coordinate attendee lists and deliverables for various events.</p><p>• Handle multiple projects and tasks simultaneously, ensuring timely completion and quality results.</p><p>• Develop a comprehensive understanding of team priorities and ongoing projects to provide effective support.</p><p>• Perform general administrative duties, including data entry and document management, as required.</p><p>• Process invoices and manage accounts payable and receivable in alignment with company procedures.</p>
<p>We are looking for an experienced Accounts Receivable / Customer Service Specialist to join our team in the New Providence, New Jersey area. This role involves managing customer accounts, resolving payment-related inquiries, and ensuring accurate financial records. The ideal candidate will bring strong organizational skills, attention to detail, and a customer-focused approach to effectively handle account reconciliations and build positive client relationships.</p><p><br></p><p>Salary is 50,000 - 60,000.</p><p><br></p><p>Benefits include medical, dental, vision insurance, and pension plan.</p><p><br></p><p>Responsibilities:</p><p>• Communicate with customers to address inquiries about lease terms, rental periods, and payment-related issues.</p><p>• Review lease agreements to verify payments and determine potential credits, subject to management approval.</p><p>• Prepare detailed aging reports for past-due accounts, providing analysis and recommendations for action.</p><p>• Investigate unidentified payments and collaborate with customers to resolve application discrepancies.</p><p>• Reconcile and resolve payment inquiries, coordinating with sales and administrative teams as needed.</p><p>• Monitor unapplied cash and overdue balances on lessee accounts to ensure accurate records.</p><p>• Facilitate the collection of overdue payments while fostering strong customer relationships.</p><p>• Download payment data from customer portals and ensure proper application.</p><p>• Verify data input for accuracy and compliance with financial standards.</p>
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
