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14 results for Customer Service in Philadelphia, PA

Customer Service Representative

Lakewood, NJ
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Service Representative to join a postal services team on a long-term contract basis. This position is well suited for someone who enjoys helping customers, communicating clearly, and providing dependable day-to-day support in a fast-paced office setting. You will work alongside a larger service team while contributing to a detail-oriented and welcoming customer experience. Responsibilities: • Assist customers with questions, service requests, and general support needs through courteous and timely communication. • Handle routine customer interactions with accuracy, care, and a strong focus on service quality. • Maintain clear records of customer inquiries, updates, and follow-up actions as needed. • Collaborate with team members to ensure consistent support and smooth daily operations. • Review training materials and onboarding resources, including company-provided videos, to become familiar with processes and expectations. • Support office coverage during scheduled business hours while managing breaks and lunch periods with flexibility. • Help resolve customer concerns by identifying issues, providing information, and escalating more complex matters when appropriate.
2026-09-17T00:00:00Z

Customer Service Representative

Conshohocken, PA
onsite
Temporary to Hire
25 - 28 USD / Hourly
We are looking for a Client Service Associate to join a growing team supporting brokerage operations in Pennsylvania. This contract opportunity is ideal for someone who thrives in a fast-moving environment, communicates effectively with clients and advisors, and takes pride in accurate administrative support. The position focuses on handling service-related transactions, reviewing documentation, and maintaining reliable records throughout daily operations. Responsibilities:• Process incoming payments and service transactions with a high degree of accuracy and timeliness.• Review submitted forms and supporting documents to confirm completeness and compliance before entry.• Enter and update customer and transaction information in internal systems while maintaining precise records.• Respond to inquiries from advisors and clients in a clear and attentive manner through phone and written communication.• Handle inbound and outbound customer service interactions to resolve issues, provide updates, and support ongoing requests.• Coordinate order and request details carefully to ensure smooth follow-through on service activities.• Prioritize multiple tasks effectively in a fast-paced environment while meeting established turnaround expectations.• Identify discrepancies in paperwork or account information and escalate concerns when additional review is needed.
2026-09-18T00:00:00Z

Customer Service Representative

Lakewood, NJ
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
The ideal candidate is highly organized, an excellent communicator, and comfortable working cross-functionally with both customers and internal Operations teams. This is an excellent opportunity for someone who wants to take ownership, improve processes, and grow into potential leadership over time. Key Responsibilities: Serve as a primary point of contact for customers, managing relationships through both email and phone communication. Gather and document detailed customer requirements, including specifications such as paper type, font, color/shade, and other order details. Facilitate customer orders from initial request through completion, ensuring accuracy and timely follow-up. Translate customer requirements into clear instructions for the Operations team to ensure orders are produced correctly. Coordinate closely with Operations to resolve questions, clarify specifications, and address any issues that arise during production. Maintain accurate customer and order information within the company's existing internal order-management system. Track orders and proactively communicate with customers regarding status, questions, changes, and completion. Build and maintain strong, long-term customer relationships through responsive and detail oriented service. Identify opportunities to improve customer service, order management, and internal workflows. Make recommendations for process improvements, particularly as the company transitions from paper-based processes to more streamlined systems. Participate in the future implementation of a new CRM system, helping evaluate processes, provide feedback, and champion adoption and change across the team. Collaborate with the broader Customer Service team to ensure consistency, efficiency, and a high level of customer satisfaction. Hours: M-F – 90 days on site … then 1 day work from home at times 2 depending on week Typical is 8-4pm or 9-5pm Benefits: M/D/V Flex Spending 401K PTO
2026-09-18T00:00:00Z

Customer Service Representative

Quakertown, PA
onsite
Temporary to Hire
19 - 21 USD / Hourly
Robert Half is seeking a friendly, professional, and customer-focused Call Center Customer Service Representative to join a local team. In this role, you will handle inbound calls, assist customers with questions and concerns, resolve issues efficiently, and provide a positive customer experience. The ideal candidate has strong communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment. Key Responsibilities<ul><li>Answer a high volume of inbound and/or outbound customer calls</li><li>Assist customers with account questions, billing inquiries, orders, service issues, and general support</li><li>Resolve customer concerns in a timely, accurate, and professional manner</li><li>Document customer interactions and update records in the system</li><li>Escalate complex issues to the appropriate department when needed</li><li>Maintain a strong understanding of company products, services, and policies</li><li>Meet performance goals related to call quality, response time, and customer satisfaction</li><li>Provide excellent service while maintaining professionalism and empathy</li></ul>
2026-09-18T00:00:00Z

Customer Service Representative

Thorofare, NJ
onsite
Permanent / Full Time
62000 - 75000 USD / Yearly
One of our growing clients within the manufacturing industry, seeks a Customer Service Representative with a positive attitude and excellent problem-solving abilities. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment. Major Responsibilities· Fulfill customer inquiries· Order/Vendor Management· Build strong customer relationships· Process Improvement· Sales Support· Maintain customer records· Delivery Tracking· Follow-up with all customer correspondence via phone and email· Ability to transfer documentation into a Paperless Environment
2026-09-03T00:00:00Z

Customer Service Manager

Franklin Park, NJ
onsite
Permanent / Full Time
75000 - 950000 USD / Yearly
benefits:<ul><li>401(k) </li><li>Vision Insurance</li><li>Dental Insurance</li><li>Health Insurance</li><li>Life Insurance</li><li>Paid Time Off </li></ul>Responsibilities<ul><li>Manage, coach, and develop a team of Customer Service Representatives.</li><li>Monitor team performance and establish service goals and KPIs.</li><li>Handle escalated customer inquiries and resolve complex issues.</li><li>Develop and implement customer service policies, procedures, and best practices.</li><li>Analyze customer feedback and identify opportunities for process improvements.</li><li>Partner with sales, operations, and other departments to ensure customer satisfaction.</li><li>Track and report on customer service metrics, trends, and team performance.</li></ul>
2026-09-18T00:00:00Z

Customer Service Coordinator

Woodbridge, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Coordinator to support customer order management and communication for a manufacturing operation. This Long-term Contract position is ideal for someone who can balance responsive service with careful order handling, shipping coordination, and issue resolution. The person in this role will work closely with customers, internal teams, and distribution partners to keep orders accurate, on schedule, and aligned with customer expectations. Responsibilities:• Review incoming orders, confirm receipt, and share initial timing details related to product availability and expected shipment schedules.• Check order details for completeness and pricing accuracy, making updates when needed to ensure clean processing.• Partner with customers and the credit team to address order-related concerns, resolve account issues, and adjust transactions appropriately.• Respond to customer questions about product availability, order specifications, shipment details, and supporting documentation.• Recommend suitable shipping methods based on customer needs, delivery expectations, and order requirements.• Release finalized orders to warehouse teams with clear fulfillment instructions, routing guidance, and ready-to-ship timelines.• Monitor outbound shipments by coordinating with freight carriers to confirm timely departures and resolve transportation delays.• Provide customers with current product information, including pricing updates, catalogs, promotional materials, and sales support resources.• Maintain organized customer and order records while supporting problem resolution for retailers or end consumers in a thorough manner.
2026-09-18T00:00:00Z

Patient Service Representative

Bridgewater, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are seeking a Patient Service Representative to support a busy medical office in Bridgewater, New Jersey. This long-term contract opportunity is ideal for someone who enjoys assisting patients, coordinating appointments, and providing excellent customer service in a fast-paced healthcare setting. Responsibilities:<ul><li>Answer incoming and outgoing calls while providing professional and courteous customer service.</li><li>Schedule, reschedule, and confirm patient appointments.</li><li>Register patients and update demographic information to maintain accurate records.</li><li>Verify insurance information and assist with general coverage-related inquiries.</li><li>Accurately document patient interactions and appointment details in electronic medical records (EMR) systems.</li><li>Respond to patient questions and resolve routine concerns, escalating issues when necessary.</li><li>Coordinate with providers and office staff to support efficient daily operations.</li><li>Make appointment reminder calls and communicate instructions for upcoming visits.</li><li>Maintain organized records and follow office policies, privacy guidelines, and compliance standards.</li><li>Perform general administrative and clerical duties as needed to support the medical office team.</li></ul>
2026-09-17T00:00:00Z

Customer Success Specialist

Basking Ridge, NJ
remote
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Success Specialist to support customers in a fast-paced remote service environment. This long-term contract opportunity is ideal for someone who communicates clearly, stays calm under pressure, and enjoys helping people resolve questions efficiently. The right candidate is comfortable using digital tools, managing a high volume of interactions, and delivering thoughtful, solution-oriented support with empathy. Responsibilities: • Handle a large number of customer inquiries by phone and other communication channels while maintaining a helpful and detail-oriented approach • Provide responsive support to customers by listening carefully, identifying concerns, and guiding them toward effective resolutions • Assist with basic troubleshooting for remote technology and commonly used applications to maintain smooth customer interactions • Use communication and collaboration platforms to manage daily service activities • Navigate multiple browser windows and systems efficiently to research issues, document interactions, and follow up as needed • Apply sound judgment and empathy during each customer conversation, especially when addressing sensitive or urgent concerns • Maintain accurate records of customer issues, actions taken, and outcomes to support service quality and continuity
2026-09-01T00:00:00Z

Customer Success Specialist

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-09-18T00:00:00Z

Customer Success Specialist

Basking Ridge, NJ
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Success Specialist to support customers from a remote work environment while delivering responsive, detail-oriented service. This Long-term Contract position is based in Basking Ridge, New Jersey, and is ideal for someone who communicates clearly, handles a fast-paced workload with empathy, and is comfortable navigating digital tools throughout the day. The right candidate brings customer support experience, sound judgment, and the ability to resolve issues efficiently while maintaining a positive customer experience. Responsibilities: • Respond to a high volume of customer inquiries with patience and a service-focused approach. • Provide clear and thoughtful support over phone and other communication channels, using sound judgment to address a wide range of customer needs. • Troubleshoot basic technical issues encountered in a work-from-home setting, including problems related to computers, applications, and browser use. • Navigate multiple systems and browser windows efficiently to research information, document interactions, and complete follow-up tasks. • Use collaboration and communication platforms such as Google Meet, Slack, and Gmail to stay connected with team members and support daily operations. • Communicate solutions in a concise and easy-to-understand manner, ensuring customers feel heard and supported. • Maintain accurate records of customer interactions and actions taken to help ensure timely resolution and continuity of service.
2026-09-01T00:00:00Z

Customer Service/Sales Coordinator

Wayne, PA
onsite
Permanent / Full Time
58000 - 65000 USD / Yearly
Growing global organization located in the Philadelphia Suburbs seeks a Customer Service Representative/Sales Coordinator who can assist with order follow-up, provide administrative support, discuss price quotes, and assist with warehouse activities. This dual-role is also responsible for handling customer inquiries, coordinating logistics, maintaining accurate customer records and coordinating with internal departments to facilitate timely and accurate delivery of products and services. The ideal Customer Service Representative/Sales Coordinator must be detail-oriented, organized, possess great problem-solving skills, and have excellent verbal and written communication skills. What you get to do everyday· Initiate customer quotes from sales team· Maintain organized sales records· Process orders according to customer requirements· Contract Management· Provide customers with detailed order follow-up· Ensure efficient, timely delivery of products/services· Resolve customer complaints· Assist with monthly goal setting· Sales analysis reporting· Inventory analysis· Assist with auditing process· Provide administrative support as needed
2026-09-15T00:00:00Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-09-10T00:00:00Z

Customer Service & Sales Support Coordinator

Edison, NJ
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service & Sales Support Coordinator to join a team on a Long-term Contract basis. This hybrid opportunity offers a structured weekday schedule and provides training on shipping terminology, documentation practices, and internal workflows so you can build confidence in the role. You will support customer accounts, coordinate shipment-related activities, and partner with internal teams to ensure timely communication, accurate records, and responsive service. Responsibilities:• Serve as a primary contact for customers by handling questions related to booking details, shipment progress, sailing timelines, and service updates.• Manage assigned customer accounts by providing day-to-day support, maintaining strong relationships, and escalating complex concerns when additional attention is needed.• Coordinate shipment activities by tracking deadlines for cargo and documents, collecting required information, and helping ensure submissions are complete and timely.• Prepare, review, and maintain accurate shipment records, confirmations, corrections, and related documentation in company-approved systems and files.• Support billing and accounts receivable tasks by monitoring payment activity, following up on overdue balances, and documenting collection efforts appropriately.• Address routine invoice and payment inquiries while working with internal teams to investigate discrepancies or resolve issues that affect account status.• Assist with spot shipment requests by gathering shipment details, relaying quote needs internally, and following up on open opportunities as directed.• Partner with sales and operations teams to provide updates on rates, space availability, routing options, cargo requirements, and shipment status.• Maintain organized electronic records, customer correspondence, and booking summaries while adapting to office-related operational updates as needed.
2026-09-17T00:00:00Z