<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Chester, New Jersey. This Contract to permanent position involves engaging with customers and prospects, addressing inquiries about products and services, and ensuring satisfaction through timely and effective communication. In this role, you will act as a customer advocate, collaborating closely with various internal teams to deliver outstanding service.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and issues promptly, providing solutions that meet their needs.</p><p>• Collaborate with internal departments, including sales, project management, and order processing, to support customer-focused initiatives.</p><p>• Maintain accurate and updated customer records using Salesforce.</p><p>• Act as a customer advocate by managing a designated portfolio of clients and ensuring their satisfaction.</p><p>• Execute service-focused campaigns to enhance customer engagement.</p><p>• Monitor customer health metrics, highlighting potential risks and opportunities for improvement.</p><p>• Support the sales order process, ensuring seamless execution and high end-user satisfaction.</p><p>• Assist marketing and customer service teams with various initiatives, such as trade show participation and promoting new innovations.</p><p>• Communicate updates on company activities, including case studies and product advancements, to clients and prospects.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Radnor, Pennsylvania. This is a contract position offering an excellent opportunity to support customers by providing detailed guidance and resolving inquiries efficiently. The role requires strong communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Address customer questions related to tax documents, insurance policies, claims, and billing inquiries.</p><p>• Deliver clear explanations of forms, notices, and account details to ensure customer understanding.</p><p>• Offer guidance on company procedures, compliance standards, and best practices.</p><p>• Escalate complex concerns to appropriate departments, ensuring timely resolutions and follow-ups.</p><p>• Maintain accurate and detailed records of customer interactions in the designated system.</p><p>• Coordinate with internal teams to address and resolve customer issues effectively.</p><p>• Meet established performance goals, including response times, issue resolution, and customer satisfaction.</p><p>• Stay up to date with current regulations, company policies, and industry standards to provide reliable information.</p>
<p>We are looking for a dedicated Customer Service team member to join our team in the Trevose, Pennsylvania area. This role is essential for ensuring seamless communication between customers and internal teams, while maintaining high standards of service. The ideal candidate will excel in building strong relationships, managing accounts, and addressing customer needs with precision and care.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate effective communication with customers to address inquiries and concerns promptly.</p><p>• Develop and maintain strong relationships with clients to ensure satisfaction and trust.</p><p>• Monitor customer accounts, managing processes from order placement to invoicing.</p><p>• Investigate and resolve customer concerns efficiently, keeping management informed of potential challenges.</p><p>• Collaborate with the team to align customer goals with company objectives and capabilities.</p><p>• Assist with new product development initiatives in coordination with the Project Manager.</p><p>• Provide accurate updates on order and billing statuses during weekly sales meetings.</p><p>• Utilize internal systems to execute job-related tasks, including tracking artwork and managing packaging records.</p><p>• Follow up on emails and other communications in a timely manner to ensure smooth operations.</p><p>• Ensure all procedures and quality standards are consistently met.</p>
<p>We are looking for a detail-oriented Bilingual in Spanish Customer Service Representative to join our team in Mount Laurel, New Jersey. This is a long-term contract position, offering an opportunity to grow within the organization while delivering exceptional service to our clients. The role involves handling customer inquiries related to their account and ensuring accurate data entry in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls from customers, addressing inquiries</p><p>• Assist customers with updating personal information, such as addresses and names, in their accounts.</p><p>• Provide accurate information and direct customers to appropriate departments or personnel for further assistance.</p><p>• Maintain precise and timely data entry to ensure customer records are up to date.</p><p>• Deliver exceptional customer service while adhering to company policies and procedures.</p><p>• Log all customer interactions and follow up as necessary to ensure resolution.</p><p>• Collaborate with team members and supervisors to enhance service delivery and resolve issues efficiently.</p><p>• Stay punctual and ready to start work promptly at scheduled hours.</p><p>• Adapt to a dynamic work environment while meeting high standards of conduct</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>We are looking for a motivated and detail-oriented Customer Service Representative to join a team in Wayne, Pennsylvania. As part of the manufacturing industry, this role offers a dynamic environment where you will interact with customers, address inquiries, and ensure satisfaction through exceptional service. This is a long-term contract position that requires strong communication skills and a commitment to delivering high-quality customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound customer inquiries, providing accurate information and solutions.</p><p>• Process payments and manage customer accounts with precision and efficiency.</p><p>• Collaborate with vendors and internal teams to address billing or account-related concerns.</p><p>• Assist customers with insurance-related queries and ensure proper documentation submission.</p><p>• Utilize Microsoft Office Suite to create reports and maintain organized records.</p><p>• Handle call center operations by answering calls and resolving customer issues effectively.</p><p>• Scan and manage documents to ensure compliance with company policies.</p><p>• Explain financial services, taxes, and payoff details in a clear and concise manner.</p><p>• Support team members to achieve collective goals and maintain a positive work environment.</p><p>• Provide detailed explanations and assistance to customers regarding various product offerings.</p>
<p>40,000 - 50,000</p><p><br></p><p>Benefits:</p><ul><li>medical/dental/vision</li><li>401k</li><li>Bonus structures & increases</li><li>Paid time off</li></ul><p>Our client in the Bridgewater area is looking for a Customer Service Representative for their team. This role will become the vital link between customers and supply chain operations. In this front-facing role, you’ll handle a wide range of customer inquiries, resolve issues with urgency, and help ensure a seamless order experience. You will wear many hats, supporting diverse business needs and collaborating across departments. This position is on-site in office, Monday-Friday with standard office hours.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Address customer inquiries via phone, email, and other channels in a timely manner</li><li>Serve as a liaison between customers and the internal supply chain team, tracking and managing orders through the system</li><li>Accurately resolve issues including broken product, packaging problems, and order discrepancies</li><li>Quickly escalate urgent situations as needed, always focused on delivering positive solutions</li><li>Maintain comprehensive and accurate records within company systems</li></ul><p><br></p>
<p>We are looking for a dedicated Personal Lines Customer Service Representative to join our client in the Lancaster, Pennsylvania area. This role involves assisting clients with their insurance needs, ensuring efficient service, and maintaining compliance with agency and carrier policies. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to the service assistant by managing client tasks from the Personal Lines service inbox.</p><p>• Assist clients with filing auto and home insurance claims and address billing inquiries.</p><p>• Update payment plans and follow up on property inspections to ensure compliance with agency processes.</p><p>• Write and review policies for existing clients, adhering to underwriting guidelines and completing necessary checklists.</p><p>• Conduct policy reviews, identify opportunities for cross-selling or upselling, and work to retain existing client policies.</p><p>• Record customer interactions in the agency management system.</p><p>• Organize daily priorities using desk management standards and maintain a streamlined workflow.</p><p>• Collaborate with the Personal Lines Sales and Service teams to achieve shared goals and enhance customer satisfaction.</p><p>• Build positive relationships with carrier personnel to ensure smooth operations.</p>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
<p>We are looking for an organized and detail-oriented Service Coordinator to join our team in Birdsboro, Pennsylvania. This position offers an excellent opportunity to manage schedules and coordinate operations, ensuring efficient communication between technicians and customers. The role requires strong multitasking abilities and a commitment to maintaining accurate records and providing exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Schedule and dispatch technicians based on workload and task priority.</p><p>• Facilitate clear communication between customers and technicians to address service needs.</p><p>• Monitor the progress of service jobs and make schedule adjustments as necessary.</p><p>• Track and manage service calls and work orders to ensure timely completion.</p><p>• Handle daily service billing and ensure accuracy in financial records.</p><p>• Maintain detailed logs and documentation for all dispatch and service activities.</p><p>• Perform general administrative tasks, including data entry, filing, and document preparation.</p>
<p> </p><p>We are looking for an experienced Accounts Receivable / Customer Service Specialist to join our team in the New Providence, New Jersey area. This role involves managing customer accounts, resolving payment-related inquiries, and ensuring accurate financial records. The ideal candidate will bring strong organizational skills, attention to detail, and a customer-focused approach to effectively handle account reconciliations and build positive client relationships.</p><p> </p><p>Salary is 50,000 - 60,000.</p><p> </p><p>Benefits include medical, dental, vision insurance, and pension plan.</p><p> </p><p>Responsibilities:</p><p>• Communicate with customers to address inquiries about lease terms, rental periods, and payment-related issues.</p><p>• Review lease agreements to verify payments and determine potential credits, subject to management approval.</p><p>• Prepare detailed aging reports for past-due accounts, providing analysis and recommendations for action.</p><p>• Investigate unidentified payments and collaborate with customers to resolve application discrepancies.</p><p>• Reconcile and resolve payment inquiries, coordinating with sales and administrative teams as needed.</p><p>• Monitor unapplied cash and overdue balances on lessee accounts to ensure accurate records.</p><p>• Facilitate the collection of overdue payments while fostering strong customer relationships.</p><p>• Download payment data from customer portals and ensure proper application.</p><p>• Verify data input for accuracy and compliance with financial standards.</p>
<p>Are you passionate about helping others and providing outstanding service? Join a local team as a Customer Service Representative and play a vital role in building positive customer relationships while supporting business operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver prompt, professional, and friendly support through phone, email, and chat</li><li>Resolve customer inquiries, issues, and complaints efficiently and empathetically</li><li>Document customer interactions and maintain accurate records in CRM systems</li><li>Follow up on pending requests and ensure timely resolution</li><li>Identify opportunities to improve processes and customer experiences</li><li>Collaborate with team members and other departments to resolve complex cases</li></ul><p><br></p>
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p>Stable client within the legal industry seeks a tech savvy, Client Service Coordinator with strong communication skills. This role consists of providing excellent customer engagement by drafting client correspondence and documentation, generating client invoices, distributing incoming mail and packages, forwarding onboarding documents, entering data into the company’s CRM system, collecting client payments, and coordinating with outside vendors as needed. The ideal Client Service Coordinator will also develop business plans to assist in goal setting, present product knowledge to prospective clients, negotiate agreements, and resolve all client inquiries. </p><p><br></p><p>How you will make an impact</p><p>· Assist and welcome visitors</p><p>· Manage client records and documents</p><p>· Assist with administrative support</p><p>· Provide client/vendor support/management</p><p>· Calendar Management</p><p>· Generate email correspondence</p><p>· Review Legal Agreement/Contracts</p><p>· Document Management</p><p>· Resolve transaction discrepancies</p>
<p>We are looking for a detail-oriented Purchase & Sales Specialist to join a team in Linwood, Pennsylvania. In this role, you will oversee the complete order lifecycle, ensuring seamless customer experiences from initial inquiries to delivery coordination. This is an onsite Contract to permanent employment opportunity, offering an excellent chance to grow within the organization while contributing to sales and operational excellence.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide accurate information regarding products and services.</p><p>• Prepare and deliver detailed quotes tailored to customer needs.</p><p>• Process sales orders efficiently and ensure accuracy throughout all stages.</p><p>• Issue invoices and verify all relevant documentation for seamless transactions.</p><p>• Coordinate delivery schedules and prepare shipping-related documentation, including Bills of Lading.</p><p>• Maintain organized and accurate records of all customer interactions and transactions.</p><p>• Provide ongoing support to customers, addressing concerns and resolving issues promptly.</p><p>• Collaborate with the purchasing department to ensure timely procurement of goods and services.</p><p>• Monitor and report on sales and operational performance metrics.</p><p>• Assist with administrative tasks to support the sales and operations team.</p>
<p>We are looking for a Front Desk Coordinator to join our team located in the Greater Philadelphia Region on a contract basis. In this role, you will serve as the first point of contact for guests, ensuring smooth operations at the front desk and delivering exceptional customer service. This Front Desk Coordinator position is ideal for someone who thrives in a fast-paced environment and enjoys interacting with people.</p><p><br></p><p>What you get to do every single day:</p><p>• Oversee the front desk area to maintain an organized and welcoming atmosphere.</p><p>• Greet visitors and direct them to the appropriate departments or personnel.</p><p>• Respond to guest inquiries and address questions promptly and effectively.</p><p>• Manage escalations with patience and attention to detail, ensuring guest satisfaction.</p><p>• Operate the intercom system to screen and verify guests without app access.</p><p>• Utilize Microsoft Office Suite tools to manage data entry and maintain organized records.</p><p>• Coordinate and organize files to ensure accessibility and efficiency.</p><p>• Collaborate with team members to improve front desk processes and operations.</p><p>• Provide support for administrative tasks as needed to maintain seamless operations.</p>
<p><strong>Position Summary:</strong></p><p>The Property Administrator supports daily operations of commercial or residential properties, ensuring smooth coordination between tenants, vendors, and property management. This role is responsible for administrative support, lease coordination, maintenance scheduling, and accurate financial/operational record‑keeping.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Tenant & Customer Support</strong></p><ul><li>Serve as the primary point of contact for tenants regarding inquiries, service requests, lease questions, and building procedures.</li><li>Track, log, and follow up on maintenance and repair requests to ensure timely completion.</li><li>Assist with tenant onboarding, move-ins/move-outs, and communication of building policies.</li></ul><p><strong>Administrative & Operational Support</strong></p><ul><li>Maintain accurate property files, vendor contracts, certificates of insurance, and compliance documentation.</li><li>Prepare correspondence, memos, notices, and property communication for management and tenants.</li><li>Assist in scheduling inspections, site visits, and preventive maintenance services.</li></ul><p><strong>Financial & Lease Administration</strong></p><ul><li>Process invoices, track expenses, and assist with monthly financial reporting.</li><li>Support lease administration, including abstracting lease terms, updating rent schedules, and maintaining databases.</li><li>Assist with annual budgeting activities and reconciliation processes (e.g., CAM, utilities).</li></ul><p><strong>Vendor & Facilities Coordination</strong></p><ul><li>Liaise with contractors and vendors for property services, repairs, and scheduled maintenance.</li><li>Verify completion of work orders and maintain accurate records of service logs.</li><li>Ensure compliance with building safety, security, and regulatory standards.</li></ul><p>e<strong>Qualifications</strong></p><ul><li>2–4 years of administrative or property management experience preferred.</li><li>Working knowledge of property management systems (e.g., Yardi, MRI, AppFolio) preferred.</li><li>Strong proficiency in Microsoft Office (Excel, Outlook, Word).</li><li>Excellent communication, organizational, and multitasking abilities.</li><li>Ability to interact professionally with tenants, vendors, and internal teams.</li></ul>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
<p>We are looking for a dedicated Leasing Consultant to join our team in Ocean County, New Jersey. This is a long-term contract position that requires someone who is detail oriented, with excellent communication and organizational skills, to assist with administrative and customer service tasks. The ideal candidate will provide exceptional support to prospective and current residents while ensuring the property is presented in its best condition.</p><p><br></p><p>Responsibilities:</p><p>• Welcome visitors, prospective tenants, and current residents with a friendly and detail oriented demeanor.</p><p>• Provide accurate and detailed information to potential and current residents regarding leasing options and property features.</p><p>• Maintain and organize property-related documents and files.</p><p>• Manage office supplies and ensure the workspace remains organized and efficient.</p><p>• Collaborate with the maintenance team to coordinate resident work orders and address service needs.</p><p>• Update and manage the property waitlist, including sending out necessary correspondence.</p><p>• Conduct daily property tours to ensure the premises are clean, well-maintained, and visually appealing.</p><p>• Handle inbound and outbound calls to address inquiries and schedule appointments.</p><p>• Support email correspondence and data entry tasks to maintain accurate records.</p><p>• Perform additional administrative duties as assigned to support property operations.</p>
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
We are looking for a detail-oriented Test Center Administrator to join our team in Allentown, Pennsylvania. In this contract position, you will play a vital role in ensuring the smooth operation of our test center while maintaining a secure and welcoming environment for examinees. This role requires excellent customer service skills, strong organizational abilities, and a commitment to upholding company policies.<br><br>Responsibilities:<br>• Welcome examinees upon arrival and verify their identification to ensure compliance with security protocols.<br>• Conduct security procedures, such as wand checks, to maintain a secure testing environment.<br>• Monitor candidates throughout their exams to ensure adherence to guidelines and report any irregularities.<br>• Address candidate concerns promptly and courteously, ensuring a fair and comfortable testing experience.<br>• Safeguard testing materials and maintain the security of the test center at all times.<br>• Record candidate fingerprint identification digitally, if required, and handle related documentation.<br>• Prepare and maintain computer equipment in the testing lab and office spaces, following safety protocols.<br>• Write detailed reports and document occurrences outside company policies with accuracy.<br>• Represent the organization's values and mission while interacting with candidates and team members.<br>• Adjust schedules as needed to align with the test center's hours of operation.
