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2 results for Tech Support Specialist L2 in Pewaukee, WI
- Milwaukee, WI
- onsite
- Contract / Temporary to Hire
- 20.9 - 24.2 USD / Hourly
- We are looking for a dedicated Customer Support Specialist to join our team in Milwaukee, Wisconsin. In this Contract to permanent position, you will play a vital role in delivering exceptional service to customers by managing communications, assisting with memberships, and supporting operational tasks. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about customer service.<br><br>Responsibilities:<br>• Respond to incoming calls with professionalism, ensuring inquiries are addressed promptly.<br>• Direct calls to the appropriate staff members and relay messages effectively.<br>• Maintain detailed records of all customer interactions using the ticketing system.<br>• Support the processing of new memberships and renewals accurately and efficiently.<br>• Perform general clerical tasks, including data entry and document management.<br>• Assist with order entry and ensure all transactions are completed correctly.<br>• Handle both inbound and outbound calls to provide comprehensive support.<br>• Collaborate with team members to enhance customer satisfaction and streamline processes.
- 2026-04-03T00:00:00Z
- Saukville, WI
- onsite
- Permanent
- 65000 - 78000 USD / Yearly
- <p>Robert Half is partnering with a manufacturing client in the recruiting for an Customer Service Representative to join their team due to growth focused on the order fulfillment process. In this role, you will be responsible for managing the end-to-end order workflow, from entering and processing sales orders to ensuring inventory availability, coordinating purchases when inventory is low, preparing quotes, and tracking shipments to guarantee timely delivery. This position bridges the gap between sales, operations, and customers to deliver excellent service and accurate order execution.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Enter and process sales orders promptly, ensuring accuracy and alignment with current inventory levels.</li><li>Monitor inventory availability; coordinate with purchasing to reorder products as needed.</li><li>Provide quotes to customers, answer product or order-related inquiries, and deliver timely follow-up.</li><li>Track orders from entry through shipment and delivery, proactively informing customers of status updates or delays.</li><li>Liaise with warehouse, shipping, and purchasing teams to resolve issues and ensure on-time fulfillment.</li><li>Maintain comprehensive customer order files and document all communications for each transaction.</li><li>Work with the sales department to clarify customer requirements and confirm contract terms.</li><li>Investigate and resolve customer concerns related to orders, shipments, or inventory with professionalism.</li><li>Support process improvements to streamline order entry, inventory tracking, and customer communications.</li></ul>
- 2026-03-27T00:00:00Z