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3 results for Help Desk Analyst Ii in Peachtree City, GA
- Dunwoody, GA
- onsite
- Permanent / Full Time
- 50000 - 60000 USD / Yearly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects.<br><br>Responsibilities:<br>• Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments.<br>• Manage software installations and ensure systems are updated and functioning efficiently.<br>• Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally.<br>• Support onboarding processes for new hires, including system setup and user account creation.<br>• Oversee IT inventory tracking, reporting on issued equipment and onsite assets.<br>• Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online.<br>• Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects.<br>• Maintain confidentiality and ensure secure handling of company data.<br>• Provide light travel support for onboarding and other IT-related needs.<br>• Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations.
- 2026-05-27T00:00:00Z
- Forsyth, GA
- onsite
- Temporary / Contract
- 26 - 29 USD / Hourly
- <p><strong>Overview</strong></p><p>If you're looking for work as a Desktop Support Analyst, and have the ability to communicate complex technical information to non-technical users in an understandable and concise format, you may be a good fit for the job opening at Robert Half. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. </p><p><br></p><p><strong>Major Responsibilities:</strong></p><p>- Offer computer desktop support in accordance with established policies and procedures</p><p>- Curate records of daily data communication transactions, issues and remedial actions taken or installation activities</p><p>- Rectify computer problems, and suggest appropriate action/solutions</p><p>- Meet regularly and effectively with ticket submitters</p><p>- Organize hardware repairs with the appropriate vendors</p><p>- Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals</p><p>- Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems</p>
- 2026-05-12T00:00:00Z
- Atlanta, GA
- onsite
- Permanent / Full Time
- 0 - 0 USD / Yearly
- A growing international real estate organization is seeking an IT Systems Analyst to join its expanding IT support team. This is an excellent opportunity for a motivated and customer-focused IT detail oriented who enjoys working in a fast-paced Microsoft environment supporting both Mac and PC users. This role offers a hybrid schedule with approximately 4 days onsite in the Vinings area. <br> About the Role The IT Systems Analyst will provide Tier 1 technical support for a nationwide user base across multiple offices. The ideal candidate is a self-starter with strong communication skills, excellent troubleshooting ability, and experience supporting Microsoft 365 environments. You’ll work closely with infrastructure and support teams while assisting with major initiatives including Microsoft Exchange migrations, onboarding, hardware deployment, and end-user support. <br> Key Responsibilities Provide Tier 1 support for hardware, software, mobile devices, and network-related issues Support Windows 11, Mac OS, iPhones, iPads, and Microsoft 365 applications Assist with onboarding/offboarding, account provisioning, and equipment deployment Troubleshoot issues related to: Outlook Teams SharePoint OneDrive Printers and peripherals Citrix access VoIP platforms Manage and resolve support tickets in a high-volume environment Maintain onsite inventory and track IT equipment Create and maintain technical documentation and user training materials Perform software installations, updates, and maintenance Escalate complex issues to senior IT staff when necessary Assist with a large-scale migration from on-prem Exchange to Microsoft 365
- 2026-05-29T00:00:00Z