8 results for Service Desk Analyst in Pasadena, TX

Help Desk Analyst I

Houston, TX
onsite
Temporary
25.65 - 29.7 USD / Hourly
We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Houston, Texas. In this role, you will provide technical support to end users, troubleshoot hardware and software issues, and ensure smooth operation of computer systems and devices. This position requires expertise in various technologies and a proactive approach to resolving technical challenges. Responsibilities: • Provide first-level technical support for hardware, software, and network issues. • Troubleshoot and resolve problems related to Android devices, Apple devices, and Mac computers. • Configure and deploy computer hardware and software systems, ensuring proper functionality. • Manage user accounts and permissions using Active Directory. • Support Citrix and Cisco technologies to maintain system performance and security. • Perform routine system maintenance and updates to optimize functionality. • Assist with configuration management and ensure compliance with company standards. • Collaborate with team members to implement new deployments and upgrades. • Document technical issues and solutions to improve future support processes. • Deliver exceptional customer service to internal and external users.
2026-03-19T00:00:00Z

Business Systems Analyst

Houston, TX
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for an experienced Business Systems Analyst to join our team in Houston, Texas. In this contract-to-permanent role, you will play a vital part in analyzing business needs, developing system solutions, and ensuring alignment with organizational goals. This position offers an exciting opportunity to contribute to impactful projects while collaborating with cross-functional teams. Responsibilities: • Analyze and document business requirements to support system enhancements and process improvements. • Collaborate with stakeholders to gather and clarify project needs and objectives. • Develop detailed Business Requirement Documents (BRDs) to guide technical teams in solution development. • Translate business requirements into functional specifications for system design and implementation. • Work closely with development teams to ensure solutions align with organizational goals and user needs. • Facilitate Agile Scrum ceremonies, including sprint planning and retrospectives, to ensure project milestones are met. • Conduct gap analysis to identify areas for improvement and propose effective solutions. • Partner with quality assurance teams to validate system functionality and ensure requirements are met. • Create and maintain project documentation, including workflows and process diagrams. • Provide ongoing support and training to end-users following system implementations.
2026-03-18T00:00:00Z

Business Systems Analyst

Houston, TX
onsite
Temporary
0 - 0 USD / Yearly
<ul><li>Collaborate across GIS and Maximo teams to gather, validate, and document business and technical requirements.</li><li>Support a full architecture redesign for the GIS environment, including system integrations and database updates.</li><li>Develop clear, detailed documentation to support audit protection, compliance, and long-term sustainability.</li><li>Lead requirements workshops, stakeholder interviews, and cross-functional planning sessions.</li><li>Track project status and progress using Jira and standard internal project processes.</li><li>Translate business needs into functional and technical specifications for development and architecture teams.</li><li>Participate in Agile ceremonies while working within a hybrid Agile/Waterfall delivery model.</li><li>Support testing efforts by creating test cases, coordinating UAT, and validating system functionality.</li><li>Identify and escalate gaps, risks, or dependency issues across system workflows and integrations.</li><li>Provide ongoing support for issue resolution, change request management, and documentation throughout the SDLC</li></ul>
2026-03-09T00:00:00Z

Business Systems Analyst

Houston, TX
onsite
Temporary
55 - 65 USD / Hourly
Our team is seeking an experienced Business Systems Analyst to support midstream/pipeline technology initiatives. The ideal candidate will have sector-specific expertise and strong experience analyzing and optimizing business processes and technology solutions within the oil & gas pipeline and midstream sector. Preference will be given to those with hands-on experience in either Maximo (Asset Management) or GIS (Geographic Information Systems).Key Responsibilities:<ul><li>Partner with business and technical teams to assess, document, and translate pipeline/midstream business requirements into effective technology solutions.</li><li>Lead analysis and improvement of existing midstream/pipeline business processes for operational efficiency, regulatory compliance, and system integration.</li><li>Serve as a subject-matter expert on Maximo and/or GIS platforms, supporting customization, reporting, and data migration initiatives as needed.</li><li>Develop user stories, functional specifications, and process diagrams to communicate business needs and technical requirements.</li><li>Configure and test system enhancements or new modules, and support end-user UAT (User Acceptance Testing).</li><li>Provide ongoing system support, troubleshooting, and training to business stakeholders.</li><li>Document workflows, business rules, and data mappings for pipeline operational systems.</li><li>Ensure project deliverables meet quality standards, timelines, and stakeholder objectives.</li><li>Monitor emerging trends and recommend improvements in asset management, mapping, and regulatory tracking systems.</li></ul>
2026-03-18T00:00:00Z

Business Systems Analyst

Houston, TX
onsite
Temporary
50 - 60 USD / Hourly
Overview We are seeking a Business Systems Analyst (BSA) to support the analysis, implementation, and optimization of business systems and enterprise applications. This role will work closely with business stakeholders, IT teams, and project managers to gather requirements, support system implementations, and ensure solutions align with operational needs. The ideal candidate has experience working with ERP systems, business process analysis, and User Acceptance Testing (UAT) to ensure successful system delivery and adoption. Key Responsibilities<ul><li>Partner with business stakeholders to gather, document, and analyze functional and technical requirements.</li><li>Translate business needs into system specifications and support the configuration or enhancement of enterprise systems.</li><li>Support ERP system implementations, upgrades, and enhancements.</li><li>Facilitate and coordinate User Acceptance Testing (UAT), including test planning, test case development, execution, and issue tracking.</li><li>Document business processes, workflows, and system functionality to support operational efficiency and knowledge sharing.</li><li>Work with IT and development teams to troubleshoot system issues and support resolution.</li><li>Assist in identifying opportunities for process improvements and system optimization.</li><li>Support data validation, system integrations, and reporting needs related to enterprise applications.</li><li>Communicate project updates, risks, and requirements with stakeholders across business and technical teams.</li></ul>
2026-03-09T00:00:00Z

Analyst I, Technical Support

Houston, TX
remote
Temporary
23 - 29 USD / Hourly
Role OverviewThe Telecom Analyst – Telecom Optimization role supports a targeted initiative focused on evaluating and optimizing legacy analog telecommunications services. This position is responsible for analyzing telecom usage, billing, and inventory data to determine whether services should be retained, replaced, or disconnected.The ideal candidate brings hands‑on experience with legacy voice and data circuits, strong analytical skills, and the ability to translate complex telecom data into clear, actionable, cost‑saving recommendations. This role plays a key part in cost optimization and modernization efforts across the organization. Key Responsibilities<ul><li>Analyze telecommunications billing, usage, and inventory data to identify cost‑savings opportunities</li><li>Evaluate legacy analog voice lines and data circuits to determine continued need or eligibility for replacement or disconnection</li><li>Partner with site contacts, TEM vendors, and telecom carriers to collect required data and validate findings</li><li>Develop data‑driven recommendations to retain, replace, or disconnect services</li><li>Maintain and update analysis results, decisions, and actions within designated tracking systems</li><li>Manage project timelines, deliverables, and execution of approved actions</li><li>Provide regular status updates, reporting, and issue resolution to stakeholders throughout the project lifecycle</li></ul> Detailed Responsibilities<ul><li>Conduct detailed analysis of analog telecommunications lines by location, usage, and billing</li><li>Identify redundant, underutilized, or unnecessary services</li><li>Validate requirements and findings with internal stakeholders and external vendors</li><li>Coordinate execution of approved disconnects or replacements</li><li>Track progress, risks, and dependencies to ensure timely completion of project objectives</li><li>Communicate clearly and effectively with technical and non‑technical stakeholders</li></ul> Key Interactions<ul><li>Internal site contacts and business stakeholders</li><li>Telecom Expense Management (TEM) vendors</li><li>Telecom carriers and service providers</li><li>Project and operational leadership teams</li></ul>
2026-03-20T00:00:00Z

Benefits Support Analyst

Houston, TX
onsite
Permanent
70000 - 80000 USD / Yearly
We are in the process of recruiting a Benefits Support Analyst for our team located in Houston, Texas. The individual will be a pivotal team member with an emphasis on systems, Benefits knowledge will be instrumental in ensuring customer success. The role will involve translating clients’ needs into product specifications for software enhancements and acting as a subject matter expert in the Benefits functional area. Responsibilities:• Support customers throughout the complete project lifecycle, from sales to implementation and support.• Address and resolve Benefit related support tickets in a timely and efficient manner.• Act as a conduit for knowledge transfer, sharing insights on Benefits practices and processes with both clients and internal team members.• Engage in user training preparation and delivery, ensuring a comprehensive understanding of our software for customers.• Document and map customer business processes and third-party integrations, identifying areas for increased client satisfaction during the sales or implementation process.• Undertake quality assurance tasks, testing tickets related to Benefits to ensure optimal functionality.• Serve as a liaison between clients and our business, effectively communicating client needs regarding software functionality and performance.
2026-02-20T00:00:00Z

Analyst III, Technical Support

Houston, TX
remote
Temporary
25 - 35 USD / Hourly
Role OverviewThe Telecommunications Analyst III – POTS Transition supports the POTS Transition Team, which is responsible for implementing POTS (Plain Old Telephone Service) replacement solutions and coordinating field execution activities. This role focuses on managing end‑to‑end replacement efforts, including site coordination, service provider engagement, installation oversight, post‑cutover validation, and savings calculation.The position works closely with the Disconnect Coordination Team (DCT) to ensure timely execution of disconnect activities once replacement solutions are fully implemented. The ideal candidate brings extensive experience with legacy voice and data circuits, strong field execution capabilities, and the ability to manage complex, multi‑stakeholder initiatives. Key Responsibilities<ul><li>Implement POTS replacement solutions at field locations</li><li>Coordinate with site contacts, service providers, vendors, and telecom carriers</li><li>Schedule and manage site surveys and oversee installation activities</li><li>Validate operational readiness following cutover</li><li>Calculate cost savings associated with completed POTS replacements</li><li>Notify the Disconnect Coordination Team (DCT) once replacements are complete and disconnects can proceed</li><li>Maintain effective cross‑functional communication to ensure accurate execution and alignment</li></ul> Detailed Responsibilities<ul><li>Lead execution of POTS replacement initiatives across assigned locations</li><li>Gather and validate requirements in collaboration with site contacts and stakeholders</li><li>Coordinate site surveys, installation schedules, and service provider activities</li><li>Oversee replacement installations and confirm services are functioning as intended post‑cutover</li><li>Prepare and present findings, recommendations, and status updates to project leadership and stakeholders</li><li>Track progress, timelines, risks, and dependencies across multiple initiatives</li><li>Calculate and document realized cost savings tied to completed replacements</li><li>Maintain accurate records in designated tracking and reporting systems</li><li>Collaborate closely with the Disconnect Coordination Team (DCT) to enable follow‑on disconnect execution</li></ul> Key InteractionsThis role works closely with a broad range of internal and external partners, including:<ul><li>Internal site contacts and business stakeholders</li><li>Telecommunications carriers and service providers</li><li>Vendors supporting surveys and installations</li><li>Sourcing and digital teams</li><li>Disconnect Coordination Team (DCT)</li><li>Project and operational leadership</li></ul>Strong communication, coordination, and stakeholder management skills are essential for success.
2026-03-18T00:00:00Z