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17 results for Call Center Specialist in Parsippany, NJ

Customer Experience Specialist

Parsippany, NJ
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a branch team in Morris Plains, New Jersey in a contract role with the potential to become permanent. This position is ideal for someone who enjoys helping customers, handling financial transactions with accuracy, and creating a positive service experience in a fast-moving environment. The role combines day-to-day member support, transaction processing, account assistance, and careful record maintenance while upholding branch policies and service standards. Responsibilities:• Provide attentive front-line support by understanding member questions, clarifying account and service options, and delivering accurate guidance tailored to individual needs.• Address everyday service issues efficiently and escalate more advanced concerns when necessary to ensure timely resolution and a strong customer experience.• Handle cash and check activity with precision, including receiving, verifying, and distributing funds in accordance with established balancing and control procedures.• Complete routine financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders while maintaining accuracy and compliance.• Support account servicing activities by assisting with opening, updating, and closing deposit products and ensuring all required documentation is properly completed.• Maintain organized and accurate records related to transactions, service requests, and account activity, including timely preparation of forms and internal documentation.• Contribute to daily branch operations by balancing assigned work, researching discrepancies, and assisting with opening or closing tasks as needed.• Promote appropriate products and services by identifying customer needs and recommending solutions that align with their financial goals.• Follow security, privacy, and regulatory requirements consistently, and report unusual activity or operational concerns to help maintain a secure branch environment.
2026-07-07T00:00:00Z

Customer Service Representative

Neptune, NJ
onsite
Permanent / Full Time
41600 - 49920 USD / Yearly
We are looking for a customer-focused individual to support clients and partners with timely, accurate service in New Jersey. This position plays an important role in managing inquiries, guiding orders through completion, and helping customers feel confident in the products and services offered. The ideal candidate brings strong communication skills, sound judgment, and the ability to work collaboratively in a fast-moving environment while maintaining a positive brand experience.Salary:$20 - $24 / HourBenefits:MDV, PTO, 401kResponsibilities:• Manage customer interactions across multiple service channels, including order coordination, issue resolution, shipment communication, pricing updates, confirmation notices, and post-order follow-up.• Build strong knowledge of product lines to answer questions clearly and provide reliable guidance tailored to customer needs.• Partner with internal teams such as sales, operations, and related departments to address concerns efficiently and deliver a seamless customer experience.• Monitor recurring questions and service patterns, then share insights that can help improve processes, products, and overall support quality.• Foster lasting customer relationships by communicating effectively, responding with empathy, and creating a high level of trust with both new and existing accounts.• Prepare and distribute sales support resources, including training content and customer-facing tools that assist commercial and marketing efforts.• Represent the organization and its portfolio of brands consistently by following communication standards and promoting a consistent, customer-centric image.• Contribute to business support activities that may include updates tied to operational or system changes when needed to maintain service continuity.
2026-07-07T00:00:00Z

Customer Service Representative

Somerset, NJ
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Customer Service Representative to support daily customer interactions and order processing for a busy team. This long-term contract position is ideal for someone who brings strong customer service and order entry experience, communicates clearly, and can manage a high volume of inquiries with professionalism. The person in this role will handle inbound and outbound communication, accurately enter and maintain customer orders, and help ensure a positive customer experience across every interaction. Responsibilities:<ul><li>Accurately enter, review, and process customer orders in the system, ensuring all information is complete and correct.</li><li>Update existing orders, make revisions as needed, and verify order details before processing.</li><li>Respond to incoming customer calls and messages promptly, providing accurate information and effective support.</li><li>Place outbound calls as needed to follow up on requests, resolve open issues, or confirm order-related details.</li><li>Assist customers with product, service, pricing, and order-related questions while maintaining a courteous and solutions-focused approach.</li><li>Monitor order status and communicate updates, delays, or changes to customers in a timely manner.</li><li>Update customer account records, document interactions, and maintain accurate order documentation.</li><li>Use SAP and related systems to review order status, customer information, and service history.</li><li>Coordinate with internal teams, including sales, shipping, and operations, to resolve order issues and ensure timely fulfillment.</li><li>Escalate complex customer concerns as appropriate while maintaining a high level of customer satisfaction.</li></ul>
2026-07-09T00:00:00Z

Customer Service Representative

Caldwell, NJ
onsite
Permanent / Full Time
85000 - 95000 USD / Yearly
A busy company in the West Caldwell area is seeking a Commercial Lines Customer Service Representative to join their growing company. This Commercial Lines Customer Service Representative will manage client relationships, ensure accurate policy documentation, and provide exceptional support to our commercial insurance clients. The ideal Commercial Lines Customer Service Representative must have 5+ years of commercial lines experience and has experience with insurance specific systems. Responsibilities of this Commercial Lines Customer Service Representative will include but not be limited to the below. Commercial Lines Customer Service Representative Responsibilities:• Process various policy-related tasks, including endorsements, certificates of insurance, binders, renewals, and policy changes.• Review client policies and documents to ensure accuracy and completeness.• Respond to client inquiries about coverage, billing, and policy details in a timely manner.• Collaborate with producers and account managers to assist with account servicing and renewal preparations.• Maintain up-to-date and accurate client records within agency management systems.• Coordinate with insurance carriers to address and resolve service-related issues.• Support marketing efforts for policy renewals by gathering necessary underwriting information.• Ensure compliance with agency standards and regulatory guidelines in all service activities.• Deliver attentive and courteous service to clients and partners, fostering positive relationships. This Commercial Lines Customer Service Representative role is paying between $75,000 and $85,000 annually depending on experience. If interested in this Commercial Lines Customer Service Representative position, apply today!
2026-07-07T00:00:00Z

Customer Service Representative

Stamford, CT
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support a retail furniture operation in Stamford, Connecticut. This is a Contract position focused on delivering a positive customer experience through detail-oriented call handling, accurate order support, and timely issue resolution. The ideal candidate is comfortable working in a fast-paced call center environment and can communicate clearly with customers while managing service requests efficiently. Responsibilities: • Respond to incoming customer calls with empathy and a solutions-focused approach. • Assist customers with product questions, order updates, delivery inquiries, and general service-related concerns. • Enter and update customer orders accurately while maintaining careful attention to detail. • Place outbound calls as needed to confirm information, provide follow-up, or resolve outstanding service matters. • Document customer interactions thoroughly to ensure accurate records and smooth handoffs when needed. • Work across service channels to address issues promptly and help maintain a high level of customer satisfaction. • Escalate complex concerns appropriately while staying engaged in the resolution process. • Support operational changes or workflow updates as required, including adjustments tied to service processes and systems.
2026-07-10T00:00:00Z

Customer Service Representative

New Brunswick, NJ
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a Customer Service Representative to support a busy logistics operation. This Contract position is ideal for someone who enjoys balancing customer communication with delivery coordination in a fast-moving warehouse office setting. The person in this role will help keep scheduled deliveries on track, provide timely updates to customers, and resolve service concerns with professionalism. Responsibilities:• Monitor daily delivery activity for a high volume of drivers and maintain awareness of route progress throughout the day.• Communicate with customers to provide order status updates and address questions related to scheduled deliveries.• Adjust delivery appointments when changes occur and coordinate revised timing with customers in a clear and timely manner.• Respond to inbound service issues involving orders or delivery concerns and work toward prompt resolution.• Contact customers before scheduled delivery dates to verify availability and confirm appointment details.• Conduct follow-up calls after deliveries to gather feedback and encourage survey participation.• Enter and maintain accurate service and delivery information in internal systems and spreadsheets.• Collaborate with dispatch and operations teams to support smooth delivery execution during peak seasonal demand.
2026-07-13T00:00:00Z

Customer Service Representative

Newark, NJ
onsite
Temporary / Contract
23.75 - 32 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume service environment in Newark, New Jersey. This Long-term Contract position is ideal for someone who communicates clearly, enjoys helping customers, and can manage call-related tasks with accuracy and professionalism. The person in this role will handle customer inquiries, process orders, and provide dependable support across inbound and outbound interactions. Responsibilities: • Respond to incoming customer calls promptly and provide courteous, solution-focused assistance • Place outbound calls as needed to follow up on requests, confirm details, or resolve open issues • Enter customer orders and service-related information accurately into internal systems • Address a wide range of customer questions by providing clear information on products, services, or account-related matters • Document conversations thoroughly to ensure records are complete and easy for internal teams to reference • Escalate complex concerns to the appropriate department when issues require additional review or specialized support
2026-07-07T00:00:00Z

Customer Service Representative

New York, NY
onsite
Temporary / Contract
17.4135 - 20.163 USD / Hourly
We are looking for an experienced Customer Service Representative to support event registration and guest services in Anaheim, CA. This is a Contract position suited for someone who enjoys helping people, staying organized, and creating a smooth arrival experience in a busy event setting. The ideal candidate will combine professionalism, attention to detail, and strong communication skills to assist attendees and keep front-desk operations running efficiently. Responsibilities:• Welcome attendees warmly and create a positive first impression at the registration area.• Process guest check-ins with accuracy and efficiency while maintaining a high level of professionalism.• Distribute name badges, printed materials, and wayfinding information to help visitors navigate the event.• Respond to participant inquiries and provide clear, helpful information about schedules, locations, and general event details.• Complete administrative tasks such as entering information, preparing registration items, and keeping attendance documentation up to date.• Maintain a neat, orderly, and inviting front-desk space throughout the assignment.• Coordinate with on-site event personnel to address questions, resolve issues, and escalate concerns when appropriate.• Contribute to overall event success by delivering consistent customer support during all guest interactions.
2026-07-13T00:00:00Z

Customer Service Representative

Neptune, NJ
onsite
Temporary / Contract
20 - 24 USD / Hourly
We are looking for a Customer Service Representative to support daily customer interactions from our New Jersey office. This Long-term Contract position is ideal for someone who enjoys helping customers, managing order-related requests, and maintaining a high standard of service in a fast-paced environment. The person in this role will handle a steady volume of inbound and outbound communication while ensuring accurate information is recorded and resolved efficiently. Responsibilities: • Respond to incoming customer calls and provide timely, detail-focused assistance for questions, concerns, and service needs. • Place outbound calls as needed to follow up on open issues, confirm details, and support customer satisfaction. • Process customer orders with accuracy, ensuring all entries are complete and aligned with internal procedures. • Document conversations, updates, and resolutions clearly within the appropriate systems. • Address service-related issues by gathering relevant information and coordinating next steps toward resolution. • Maintain consistent communication with customers regarding order status, account inquiries, and general support requests. • Manage multiple tasks efficiently while meeting productivity expectations in an in-office call center setting.
2026-07-13T00:00:00Z

Customer Service Representative

Edison, NJ
onsite
Temporary / Contract
18.05 - 20.9 USD / Hourly
We are looking for a Customer Service Representative to join a growing team. This is a long-term contract position that requires working onsite in a detail-oriented office setting with a collaborative, corporate atmosphere. The person in this role will support candidate outreach and customer interactions by handling calls, gathering key information, and ensuring accurate documentation throughout the screening process. Responsibilities:• Reach out to prospective candidates by phone to conduct initial conversations and assess interest in available opportunities.• Review schedules and confirm availability details to help determine alignment with business needs.• Evaluate candidate backgrounds and credentials to identify whether they meet position expectations.• Answer inbound inquiries courteously and provide clear, helpful information during each interaction.• Enter and update call notes, candidate details, and related records with a high level of accuracy.• Maintain consistent communication with team members regarding screening outcomes and next steps.• Deliver courteous customer service while managing a steady volume of outbound and inbound calls.
2026-07-13T00:00:00Z

Customer Service Representative

Neptune, NJ
onsite
Temporary to Hire
25 - 26 USD / Hourly
We are looking for a proactive Customer Service Representative to join a manufacturing-focused organization in Neptune, New Jersey. This contract position with permanent potential is well suited for someone early in their career who is eager to learn, enjoys solving customer needs, and is comfortable working with technical products and parts-related inquiries. The role supports customers, service teams, and vendors by handling order activity, coordinating parts information, and keeping communication clear and timely. This is a strong opportunity to build long-term experience in customer support, operations, and technical service coordination. Responsibilities: • Manage customer inquiries by phone and email, providing responsive support for parts requests, order updates, and general service-related questions. • Prepare pricing quotes and process sales orders with accuracy, ensuring information is entered correctly and follow-up actions are completed on time. • Research equipment details to match customers with the appropriate parts, using model data, vendor information, and product specifications. • Work closely with manufacturers and suppliers to verify stock availability, confirm pricing, and communicate expected delivery timelines. • Assist with inventory-related activities such as receiving items, tracking stock levels, and supporting cycle counts or replenishment needs. • Partner with field service technicians to secure required parts and help organize materials needed for repair work and scheduled jobs. • Maintain orderly records of customer interactions, orders, and parts activity to support efficient service and reliable documentation. • Contribute to online or internal parts catalog accuracy by helping organize product information and update item details as needed.
2026-07-13T00:00:00Z

Customer Service Representative

Monmouth Junction, NJ
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Service Representative to support day-to-day client interactions from our New Jersey location. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling order-related questions, and providing prompt, detail-oriented service across phone-based channels. The person in this role will help maintain a positive customer experience by responding accurately, resolving concerns efficiently, and keeping order information organized and up to date. Responsibilities: • Respond to incoming customer calls and provide timely, courteous assistance for a range of service-related inquiries. • Place outbound calls as needed to follow up on requests, confirm details, and support issue resolution. • Enter customer orders accurately into internal systems while verifying product, quantity, and account information. • Review and process purchase order details to ensure requests are recorded correctly and routed without delays. • Investigate customer concerns and work toward practical resolutions that align with service expectations. • Maintain clear records of interactions, updates, and order activity to support smooth communication and tracking. • Coordinate with internal teams when necessary to address order questions, service issues, or account-related matters.
2026-07-13T00:00:00Z

Client Account Specialist

New York, NY
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
We are looking for an Accounting Specialist to support billing operations for a client-focused services environment in New York City. This role is well suited for an early-career candidate who brings strong attention to detail, sound judgment, and a thoughtful approach to client service. The position offers a hybrid schedule with regular onsite collaboration and the opportunity to build expertise within a structured, client-facing accounting function. Responsibilities:• Prepare, review, and distribute accurate client invoices in accordance with billing guidelines and internal deadlines.• Monitor account activity, research discrepancies, and resolve billing issues by coordinating with internal teams and client contacts.• Maintain organized billing records and ensure data is entered correctly within computerized billing platforms.• Generate billing statements and supporting documentation to provide clients with clear, timely account information.• Follow up on outstanding balances and assist with collection efforts in a thorough and service-oriented manner.• Support routine account analysis by identifying trends, exceptions, and items requiring further review.• Contribute to process continuity by adapting to billing system updates and related workflow changes as needed.
2026-06-23T00:00:00Z

Customer Service & Order Processing Representative

Woodbridge, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a dependable Customer Service & Order Processing Representative to join a manufacturing organization. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customers, managing order details, and keeping shipments moving accurately and efficiently. The person in this role will work closely with sales, warehouse, and logistics partners to ensure timely order fulfillment while maintaining a high standard of service. Responsibilities:• Enter and manage customer orders accurately within the company’s order management system, ensuring all details are complete and up to date.• Arrange transportation for outgoing shipments and help determine the most effective routing based on delivery needs.• Partner with warehouse personnel and customers to coordinate shipping schedules, delivery updates, and order-related questions.• Investigate transit-related damage issues and submit claims documentation to support timely resolution.• Provide day-to-day assistance to the sales team and customers by responding to order inquiries and helping resolve service concerns.• Maintain organized records and complete general administrative support tasks as needed within the office.• Monitor multiple open orders at once, following through on deadlines and communicating status updates to relevant stakeholders.
2026-07-09T00:00:00Z

Customer Service Manager

Fairfield, NJ
onsite
Permanent / Full Time
80000 - 95000 USD / Yearly
We are looking for an experienced Customer Service Manager to lead a high-performing customer service team in Fairfield, New Jersey. This role is responsible for elevating the customer experience, strengthening day-to-day service operations, and building effective partnerships across the organization. The ideal candidate brings a hands-on leadership style, sound judgment, and a commitment to continuous improvement in a manufacturing environment. Responsibilities:• Lead the daily work of the customer service function, ensuring coverage, accountability, and dependable service delivery across all customer touchpoints.• Assign priorities across the team, review performance outcomes, and take timely action to keep response quality and service standards on track.• Coach, mentor, and develop representatives through regular feedback, structured training, and ongoing support that improves engagement and retention.• Manage complex customer matters and escalated concerns, guiding issues through to resolution while protecting a positive customer experience.• Analyze recurring service challenges and customer feedback to identify root causes and introduce preventive solutions.• Refine support processes and workflows to improve efficiency, accuracy, and overall service quality.• Monitor operational measures such as responsiveness, resolution effectiveness, and customer satisfaction, and share results with leadership.• Work closely with operations, sales, and other internal partners to align service efforts with broader business goals.• Maintain reliable documentation of customer communications, case activity, and service-related data within company systems.
2026-06-16T00:00:00Z

Customer Service Associate

Jersey City, NJ
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Customer Service Associate to support customers in Jersey City, New Jersey within the gambling industry. This Long-term Contract opportunity is ideal for someone who excels at resolving inquiries, building positive customer relationships, and delivering dependable service across high-volume support channels. The role focuses on creating smooth customer experiences, addressing concerns with professionalism, and using service tools effectively to maintain satisfaction and trust. Responsibilities: • Respond to customer questions across phone and other service channels with accuracy, professionalism, and a customer-first approach. • Manage client interactions within CRM systems, ensuring records are updated clearly and consistently after each contact. • Resolve service concerns and complaints by investigating issues, identifying practical solutions, and following through to completion. • Strengthen customer relationships by providing timely support and maintaining a positive, helpful communication style. • Monitor customer needs and escalate complex matters when necessary to support efficient issue resolution. • Contribute to overall customer satisfaction by delivering consistent service in a fast-paced call center environment.
2026-06-11T00:00:00Z

Customer Service Returns Associate

Bridgewater, NJ
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for a Customer Service Returns Associate for a great long-term contract opportunity. This position is ideal for someone who enjoys helping customers, solving problems, and keeping processes organized. The role focuses on supporting return-related requests, coordinating with internal teams, and ensuring transactions are handled accurately and efficiently. Responsibilities:• Oversee return authorization cases from initial request through final resolution using company systems and established service procedures.• Investigate return-related questions by working closely with teams such as Sales and Accounting to confirm details, resolve discrepancies, and maintain accurate records.• Coordinate the movement of returned or exchanged products between customers, internal operations, and affiliated business units while keeping Logistics informed of required actions.• Respond to customer inquiries in a clear and detail-oriented manner through verbal and written communication, providing timely updates on return status and next steps.• Enter, update, and maintain transaction data within ERP and customer service platforms to support accurate processing and reporting.• Track inventory-related return activity and help ensure product movements are documented correctly across departments.• Balance multiple service requests at once by prioritizing urgent matters, following through on outstanding items, and meeting daily operational expectations.
2026-07-10T00:00:00Z