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16 results for Call Center Specialist in Paramus, NJ

Call Center Specialist

Hillside, NJ
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Call Center Specialist to join a busy customer support operation in. This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and enjoys helping customers while coordinating with internal teams and field staff. The role centers on delivering responsive service, maintaining accurate records, and keeping service activity organized from intake through completion. Responsibilities:• Manage a high volume of incoming calls each day from customers and field technicians while providing timely, attentive support.• Document service needs accurately by creating detailed work orders and entering all relevant information into company systems.• Review completed jobs and finalize work orders to ensure records are correct, complete, and ready for closure.• Distribute daily assignments to technicians after schedules are confirmed and adjust workloads when service needs change.• Update technician queues by removing, rescheduling, or reassigning calls to support efficient service delivery.• Investigate equipment service history to assist with issue resolution and provide useful background for troubleshooting.• Coordinate with field technicians to offer remote assistance, clarify job details, and support successful service outcomes.• Work closely with sales and installation teams to address service concerns and maintain clear communication across departments.• Process customer refunds through designated payment platforms in accordance with company procedures.
2026-08-19T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
remote
Temporary to Hire
35.625 - 41.25 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness. Responsibilities:• Design and deliver HVAC product and technical training programs for sales personnel and field service teams using current and reliable equipment information.• Organize and facilitate instructor-led learning HVAC sessions.• Monitor daily call center activity and provide guidance that helps resolve customer HVAC questions, technical concerns, and service-related issues effectively.• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.• Provide hands-on troubleshooting assistance for HVAC equipment and connectivity concerns reported by customers or internal staff.• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.
2026-08-19T00:00:00Z

customer experience specialist

Norwalk, CT
onsite
Temporary / Contract
20 - 22 USD / Hourly
Customer Experience Specialist – Norwalk, CTWe are seeking personable, customer-focused professionals for ongoing Customer Experience Specialist opportunities in the Norwalk, CT area. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment where communication and follow-through are key.Responsibilities<ul><li>Serve as a primary point of contact for customers via phone and email</li><li>Respond to customer questions, requests, and concerns in a timely and professional manner</li><li>Provide accurate information regarding products, services, orders, or accounts</li><li>Assist with resolving customer issues and escalate concerns when appropriate</li><li>Enter and update customer information accurately within internal systems and CRM platforms</li><li>Process orders, requests, account updates, and other customer transactions</li><li>Maintain detailed documentation of customer interactions</li><li>Coordinate with internal departments to ensure customer needs are addressed</li><li>Follow up with customers to ensure timely resolution and a positive experience</li><li>Support additional customer service and administrative projects as needed</li></ul>
2026-08-11T00:00:00Z

Customer Service Representative

Fairfield, NJ
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support daily order management and customer communication for a Contract position based in Fairfield, New Jersey. In this role, you will coordinate order processing, respond to customer inquiries, and help ensure billing, shipping, and inventory records remain accurate and up to date. The ideal candidate brings strong attention to detail, a service-focused mindset, and the ability to manage multiple priorities in a fast-moving environment. Responsibilities: • Manage incoming customer orders by reviewing details, confirming product availability, and entering information accurately into internal systems. • Communicate with customers regarding order progress, shipment timing, freight costs, and other service-related updates in a timely manner. • Work closely with warehouse and operations teams to support accurate fulfillment, inventory alignment, and smooth order flow. • Prepare shipping documentation, including bills of lading, and provide freight estimates for outbound deliveries. • Handle claims related to damaged shipments and follow through on resolution steps and documentation. • Create and maintain sales transactions such as orders, invoices, and credit memos while preserving accurate records. • Organize customer, inventory, and transaction files using both electronic filing methods and cloud-based document storage. • Respond professionally to inbound calls, purchase orders, and customer messages while providing current inventory information as needed.
2026-08-18T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a customer-focused Customer Service Representative to join an onsite team in New Jersey. This role is ideal for someone who delivers high-touch support, communicates clearly, and helps clients resolve billing and payment questions with professionalism and care. This is a Long-term Contract position supporting customers in a call center setting, with a strong emphasis on providing a high-quality service experience and accurate follow-through. Responsibilities: • Guide customers through payment portal use, including making payments online and setting up recurring payment options. • Respond to inbound inquiries related to billing, invoices, account balances, and payment concerns while maintaining a high standard of service. • Investigate customer issues, identify the source of payment or account discrepancies, and route complex matters to the appropriate team when necessary. • Record conversations, account changes, and issue outcomes thoroughly to ensure complete and accurate customer histories. • Partner with billing, credit, sales, operations, and customer support teams to resolve account-related questions efficiently. • Assist with accounts receivable follow-up, payment application questions, and inquiries involving credit status or account holds. • Support customers during the adoption of the payment platform by explaining updates and helping them complete key actions successfully. • Manage sensitive or escalated interactions calmly, using empathy, sound judgment, and solution-oriented communication. • Share recurring service trends, customer pain points, and process concerns with leadership to improve the overall client experience.
2026-08-07T00:00:00Z

Customer Service Representative

Hackensack, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Logistics Coordinator for a contract-to-hire opportunity near Hackesack, NJ. This contract opportunity with potential for a permanent role is ideal for someone who can balance customer communication, order support, and shipping coordination in a fast-moving environment. The role will focus on accurate billing, shipment follow-up, and timely documentation while ensuring customers receive clear updates throughout the order process. Responsibilities:• Coordinate outgoing shipments and monitor delivery activity to help ensure orders move accurately and on schedule.• Prepare billing documents and review invoices carefully to maintain correct customer charges and order records.• Generate and process packing documentation for outbound orders, ensuring shipment details are complete and accurate.• Serve as a primary point of contact for customers by answering questions and providing updates on order status and delivery timelines.• Handle a high volume of outbound and inbound calls related to order activity, pricing questions, and shipment support.• Enter and update customer orders in internal systems with close attention to accuracy and service expectations.• Support weekly packaging and shipment preparation for frozen fish products in accordance with shipping schedules and handling needs
2026-08-17T00:00:00Z

Customer Service Representative

Dayton, NJ
onsite
Permanent / Full Time
45000 - 55000 USD / Yearly
We are looking for a Customer Service Representative to support daily customer interactions and order coordination in the South Brunswick, New Jersey area. This role focuses on delivering responsive service, managing order-related activity, and working closely with internal teams to keep shipments and customer requests on track. The ideal candidate is organized, communicative, and comfortable handling both administrative tasks and time-sensitive service issues in a fast-paced environment. PRIOR CUSTOMER SERVICE EXPERIENCE IN LOGISTICS OR WAREHOUSING ENVIRONMENT IS REQUIRED Responsibilities:• Manage incoming calls and emails from customers, providing accurate updates, answering questions, and ensuring a high-quality service experience.• Enter and process purchase orders with attention to detail, confirming information is complete and ready for fulfillment.• Work with dispatch and warehouse personnel to help schedule outbound shipments and support on-time delivery performance.• Monitor order progress and coordinate with internal teams to address delays, inventory concerns, or service exceptions.• Investigate customer concerns and resolve issues promptly, using sound judgment to reach practical solutions.• Maintain customer records, shipment details, and service documentation through timely and accurate data entry.• Support inventory-related communication by checking product availability and relaying necessary updates to customers and team members.• Assist with the preparation and distribution of customer-facing materials such as brochures or other informational content.
2026-07-27T00:00:00Z

Customer Service Representative

Jersey City, NJ
onsite
Temporary / Contract
15.0385 - 19 USD / Hourly
We are looking for a Customer Service Representative to support customer interactions for a leading organization in the Gambling Industries sector based in Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who excels in a fast-paced call center setting and takes pride in delivering attentive, solutions-focused service. The person in this role will handle a high volume of customer inquiries, accurately process orders, and create positive experiences across both inbound and outbound communications. Responsibilities: • Manage incoming customer calls with professionalism, providing timely answers, guidance, and issue resolution. • Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers. • Enter orders and service-related information into internal systems with a high degree of accuracy and attention to detail. • Address a range of customer concerns by listening carefully, identifying needs, and offering appropriate solutions. • Maintain clear and thorough records of customer interactions, transactions, and next steps. • Work efficiently in a call center environment while meeting service expectations and quality standards. • Escalate complex issues to the appropriate teams when additional support or specialized handling is required.
2026-08-10T00:00:00Z

Customer Service Representative

New York, NY
onsite
Temporary / Contract
15.0385 - 17.413 USD / Hourly
We are looking for a Customer Service Representative to support a mission-driven non-profit organization. This Long-term Contract position is ideal for someone who enjoys helping others, managing high-volume customer interactions, and delivering accurate service in a fast-paced call center setting. The person in this role will handle inbound inquiries, support order processing, and provide clear, attentive communication that reflects the organization’s commitment to service. Responsibilities: • Respond to incoming customer calls with empathy and clear communication. • Assist callers with questions, concerns, and service requests while providing timely and accurate resolutions. • Enter and update order information carefully to ensure complete and correct records. • Manage a consistent volume of inbound and outbound calls to support customer needs and follow-up activities. • Document customer interactions, requests, and outcomes in the appropriate systems. • Escalate complex issues when needed and coordinate with internal teams to support resolution. • Maintain service quality standards by following call handling procedures and customer support guidelines.
2026-08-19T00:00:00Z

Customer Service Representative

Bridgewater, NJ
onsite
Temporary / Contract
22 - 26 USD / Hourly
We're seeking a Customer Service Representative who enjoys building relationships, solving problems, and keeping orders moving from start to finish. This long-term contract opportunity offers the chance to work closely with customers and cross-functional teams while making a direct impact on the customer experience. If you're someone who thrives on communication, enjoys staying organized, and takes pride in delivering exceptional service, this could be a great fit! <ul><li>Enter, process, and manage customer orders from receipt through completion</li><li>Coordinate with internal teams to confirm pricing, inventory availability, forecasts, and order status</li><li>Monitor open orders and make updates to meet customer requirements and delivery timelines</li><li>Maintain customer account information and prepare necessary sales documentation</li><li>Process returns, customer requests, and supporting documentation as needed</li><li>Respond to customer inquiries via phone and email, providing timely updates and issue resolution</li><li>Track inventory activity and assist with order replenishment planning</li><li>Identify process improvement opportunities and support special projects as assigned</li></ul>
2026-08-18T00:00:00Z

Customer Service Representative

East Rutherford, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to join a team in East Rutherford, New Jersey in a contract-to-permanent capacity. This role focuses on delivering responsive support to customers, coordinating closely with sales, logistics, and other internal partners to keep orders moving efficiently. The ideal candidate brings strong communication skills, sound judgment, and a service-driven approach to managing quotes, orders, and post-order inquiries. Responsibilities: • Serve as a primary point of contact for customer inquiries across multiple product lines, providing timely and attentive support throughout the sales cycle. • Develop strong working relationships with customers by addressing questions, setting clear expectations, and following through on commitments. • Prepare accurate pricing quotations and coordinate with internal teams to ensure requests are completed within expected timeframes. • Enter customer orders into company systems with close attention to detail and confirm order information to support smooth processing. • Partner with the sales organization by supplying quote assistance, delivery updates, and order-related reporting as needed. • Oversee day-to-day order activity, including confirmations, shipment updates, backorder communication, and status follow-up with customers. • Investigate and resolve issues involving orders, deliveries, invoices, and returns by working across operations, supply chain, and logistics functions. • Support shipping operations by preparing documentation, verifying accuracy, and returning completed paperwork to the warehouse on schedule. • Conduct routine customer check-ins, document follow-up items, and monitor action plans to help maintain a high level of service. • Handle inbound customer communications and assist with outbound follow-up related to order updates, service questions, and issue resolution.
2026-08-17T00:00:00Z

Customer Service & Order Processing Representative

Edison, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a detail-oriented Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization in Iselin, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced operations environment and can balance customer communication, order accuracy, and shipment follow-through. The person in this role will work closely with sales, warehouse, and logistics partners to help ensure orders move efficiently from entry through delivery. Responsibilities:• Enter and maintain customer orders accurately in the company system, ensuring all details are complete and up to date.• Arrange transportation and determine appropriate shipping methods to support timely order fulfillment.• Partner with warehouse personnel and customers to coordinate shipment schedules, delivery updates, and order status communication.• Investigate freight damage issues and submit claims documentation when products are affected during transit.• Provide day-to-day support to the sales team and customers by answering questions, resolving order-related concerns, and following up on open items.• Handle administrative support tasks that contribute to smooth office and operations workflow.• Monitor multiple active orders at once while maintaining strong attention to detail and meeting deadlin
2026-08-18T00:00:00Z

Customer Service & Order Processing Representative

Woodbridge, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a dependable Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-paced environment, enjoys working across customer service, logistics, and administrative functions, and takes pride in accuracy. In this role, you will help ensure orders move smoothly from entry through shipment while maintaining clear communication with internal teams and customers. Responsibilities:• Enter and maintain customer orders accurately in the company’s order management system, ensuring all details are complete and up to date.• Arrange transportation for outbound shipments and confirm routing aligns with delivery requirements and timelines.• Work closely with warehouse personnel and customers to coordinate shipment schedules, order status updates, and delivery expectations.• Investigate transit-related issues and submit claims for damaged goods when needed, following established procedures.• Provide day-to-day support to the sales and operations teams by responding to order-related questions and resolving routine service matters.• Handle a range of office support activities, including administrative tasks that contribute to efficient department operations.• Track multiple open orders at once and follow through on outstanding items to help keep fulfillment on schedule.
2026-08-19T00:00:00Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
58000 - 60000 USD / Yearly
We are looking for a customer-focused detail-oriented individual to join our team in Hauppauge, New York. This position supports sales-related activities by assisting customers, responding to inquiries, and helping drive strong service outcomes. The ideal candidate brings at least 3 years of experience in customer service or sales support, along with solid Excel skills and the ability to manage both inbound and outbound communication effectively. Responsibilities: • Respond to customer inquiries by phone and email, providing accurate information and timely follow-up. • Support sales efforts by assisting with inside sales activities and helping move customer requests through completion. • Build positive client relationships through attentive service and consistent communication. • Coordinate inbound and outbound customer interactions to identify needs and support business growth. • Prepare, update, and maintain sales-related records and reports using Excel. • Work closely with internal teams to ensure orders, requests, and service issues are handled efficiently. • Assist with direct sales support tasks that contribute to customer satisfaction and revenue generation.
2026-07-27T00:00:00Z

Account Specialist

Mahwah, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an organized Account Specialist to support daily client account activities near Mahwah, New Jersey. This contract position has the potential to become permanent and will partner closely with an Account Manager to handle administrative requests, coordinate service-related tasks, and keep projects moving efficiently. The ideal candidate is detail-oriented, responsive, and comfortable managing multiple priorities while serving as a reliable point of support for account operations. Responsibilities:• Carry out daily assignments provided by the Account Manager and adjust focus as business priorities change throughout the day.• Research internal company resources to gather accurate information, respond to questions, and build familiarity with association-related matters.• Prepare and submit proposal requests for upcoming projects, ensuring all required details are complete and properly documented.• Create and process work orders while monitoring each request through completion in alignment with established procedures.• Draft and distribute routine account correspondence, including budget notices, annual meeting communications, and form-related letters.• Coordinate with vendors to obtain project proposals, review scope details, compare pricing, and organize information for decision-making.• Track project updates and communicate relevant status information to the community and other stakeholders as needed.• Support the overall execution of account services by maintaining organized records and helping ensure timely follow-up on open items.
2026-08-17T00:00:00Z

Parts Customer Service Rep

Matawan, NJ
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Parts Customer Service Representative to join a service-focused team in New Jersey. This contract opportunity with potential for a permanent role is well suited for someone who communicates confidently, handles a steady flow of customer interactions, and enjoys learning the details of a specialized product line. The position supports customers by phone and in person while helping with order-related tasks and general parts support in a collaborative work environment. Responsibilities:Respond to customer inquiries via phone, email, and in person regarding truck parts, pricing, and availability.Process customer orders accurately and efficiently.Assist customers in identifying the correct parts for their equipment and vehicles.Generate quotes and provide product recommendations.Coordinate with warehouse and sales teams to ensure timely order fulfillment.Track and resolve customer issues, returns, and warranty claims as needed.Maintain accurate customer and order records within the company system.Follow up with customers regarding order status and outstanding requests.Build and maintain strong customer relationships through professional communication and service.
2026-08-19T00:00:00Z