<p>Not all customer service roles are created equal. Some are transactional. Others are relationship-driven, problem-solving, and central to how a company builds trust with its customers.</p><p>Our client, a growing consumer-focused brand, is seeking a <strong>Customer Service Representative</strong> who understands that every interaction is an opportunity to strengthen the customer experience. This role goes beyond answering questions — it’s about <strong>owning conversations, resolving challenges thoughtfully, and representing the brand with professionalism and clarity</strong>.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Manage <strong>inbound customer inquiries via phone, email, and chat</strong></li><li>Resolve issues related to <strong>orders, products, and account support</strong></li><li>Maintain detailed <strong>CRM records and customer interaction history</strong></li><li>Collaborate cross-functionally with <strong>operations and logistics teams</strong></li><li>Identify trends in customer feedback and escalate when needed</li><li>Deliver a <strong>high-quality, solution-oriented customer experience</strong></li></ul><p><br></p><p><br></p>
<p>POSITION SUMMARY</p><p>The Customer Service Representative is responsible for interfacing with customers prior to and/or after sale. Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.</p><p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p><p>The essential functions include, but are not limited to the following:</p><p>· Answer phones in a courteous and friendly manner; greet walk in customers, vendors and partners</p><p>· Process orders for equipment and parts</p><p>· Respond to Customer sales inquiries, shipping dates, BOL confirmation via electronic correspondence (email)</p><p>· Handle cancellations or changes in sales orders and communicate the changes with Operation Supervisor and/or related departments to ensure orders can be produced to meet shipping requirements (truck loads)</p><p>· Prepare shipping documents such as export papers and commercial invoices</p><p>· Responsible for logistics; Partner with logistics carrier and obtain freight quotes to minimize cost without jeopardizing quality and delivery of orders</p><p>· Reviewing freight invoices against quotes and sales orders for proper billing. Submit freight packet to Accounts Payable for payment processing</p><p>· Support outside sales; contracts, communication (literature), new product introduction etc.</p><p>· Other projects as assigned and any other task as deemed necessary by Supervisor</p><p><br></p>
<p>In healthcare, communication is not just about efficiency — it’s about clarity, empathy, and trust. A respected healthcare organization is hiring a <strong>Customer Service Representative</strong> to support patient coordination and administrative communication. This role is ideal for someone who can balance <strong>professionalism, empathy, and accuracy</strong> while working in a structured, fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle <strong>patient inquiries, scheduling, and appointment coordination</strong></li><li>Maintain accurate <strong>patient records and documentation</strong></li><li>Verify information and support <strong>administrative workflows</strong></li><li>Communicate clearly with patients, providers, and internal teams</li><li>Ensure compliance with <strong>confidentiality and healthcare regulations</strong></li><li>Provide a <strong>calm, solution-focused experience</strong> for patients</li></ul><p><br></p>
<p>Healthcare billing is a highly detail-oriented space — where communication, accuracy, and persistence all play a critical role. A medical group in San Diego is hiring a <strong>Collections Specialist</strong> to support patient account resolution and insurance follow-up. This role is ideal for someone who is organized, comfortable on the phone, and experienced in navigating billing processes. This position focuses on managing outstanding balances, communicating with patients and insurance providers, and ensuring timely resolution of accounts. The right candidate will be professional, patient, and confident handling sensitive financial conversations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Follow up on outstanding patient balances and insurance claims</li><li>Communicate with patients regarding billing questions and payment plans</li><li>Work with insurance companies to resolve claim discrepancies</li><li>Maintain accurate records of account activity and updates</li><li>Assist with payment processing and account reconciliation</li><li>Identify and escalate unresolved issues as needed</li><li>Support overall billing and collections workflows</li><li>Ensure compliance with healthcare billing regulations</li></ul>
We are looking for a dedicated Collections Specialist to join our team in Loma Linda, California. In this Contract to potential long-term position, you will play a key role in managing and resolving outstanding accounts receivable for commercial clients while ensuring compliance with company policies and maintaining positive client relationships.<br><br>Responsibilities:<br>• Oversee assigned customer accounts to ensure timely collection of outstanding balances.<br>• Investigate and resolve billing discrepancies, payment disputes, and other account issues.<br>• Collaborate with internal teams, such as sales and customer service, to address account concerns and support accurate invoicing.<br>• Maintain detailed records of collections activities, payment arrangements, and communications.<br>• Prepare and present aging reports and status updates on collection efforts to management.<br>• Recommend appropriate actions for delinquent accounts, including escalation or write-offs.<br>• Ensure adherence to company policies, procedures, and relevant regulations.<br>• Assist with month-end and year-end closing processes related to accounts receivable.<br>• Utilize tools such as Microsoft Excel and accounting systems to track and manage collections.<br>• Work proactively to minimize financial risks and improve cash flow management.
<p>Construction operates on tight timelines and cash flow — where consistent follow-up and strong relationships are key to keeping projects moving. A construction services company in North County San Diego is hiring a <strong>Collections Specialist</strong> to manage accounts receivable and support cash flow across multiple active projects. This role is ideal for someone who is persistent, organized, and comfortable communicating with clients and project teams. This position plays a key role in ensuring invoices are tracked, payments are collected, and accounts remain current. The right candidate will be proactive, detail-oriented, and able to balance multiple priorities.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Monitor accounts receivable and follow up on outstanding invoices</li><li>Communicate with clients regarding payment status and timelines</li><li>Coordinate with project managers on billing and contract details</li><li>Maintain accurate records of collections activity</li><li>Assist with resolving billing discrepancies and disputes</li><li>Support cash application and reconciliation processes</li><li>Track aging reports and provide status updates</li><li>Help improve collections processes and workflows</li></ul>