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1 result for Business Systems Analyst in Palm Springs, CA
- Ontario, CA
- onsite
- Permanent / Full Time
- 46000.00 - 68000.00 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to support daily technology needs for a retail operation in Ontario, California. This position focuses on delivering responsive end-user assistance, maintaining reliable desktop and mobile computing environments, and helping employees stay productive through timely issue resolution. The ideal candidate brings hands-on technical support experience, strong troubleshooting ability, and a practical approach to managing hardware, software, and user access.<br><br>Responsibilities:<br>• Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, printers, and other workplace technology.<br>• Set up, configure, maintain, and troubleshoot operating systems, business applications, and end-user hardware.<br>• Track IT assets by keeping equipment records current and monitoring device assignment and inventory status.<br>• Support employee onboarding and offboarding by preparing accounts, issuing equipment, and recovering technology as needed.<br>• Record incidents, solutions, and recurring fixes in ticketing systems and internal documentation resources.<br>• Work closely with broader IT teams to escalate unresolved issues and help drive timely resolution of more complex problems.<br>• Assist users with connectivity issues and provide support for basic network and server-related needs when required.<br>• Follow established security standards, support procedures, and company technology policies in all support activities.
- 2026-07-27T21:38:48Z