2 results for Help Desk Technician Ii in Palm Harbor, FL

Technical Support Rep

Sarasota, FL
onsite
Contract / Temporary to Hire
17.4135 - 20.163 USD / Hourly
The Product & Applications group is a specialized team within the Marketing organization responsible for delivering accurate, timely product and application support to both internal and external customers. This role serves as the first point of contact for troubleshooting inquiries related to instrument use, applications, maintenance, and best practices. The Technical Support Representative works closely with Marketing, Sales, Quality, and Operations teams to resolve customer issues and deliver a high level of technical support and customer service. Key Responsibilities<ul><li>Provide professional, timely responses to technical support requests received via phone, email, video call, or web form</li><li>Troubleshoot instrument-related issues, including mechanical, electronic, software, data, and chemistry-related concerns</li><li>Conduct post-sale product training sessions for customers</li><li>Assist customers in locating product documentation and resources</li><li>Document customer inquiries, quality concerns, warranty issues, and feedback in organizational systems</li><li>Generate repair and post-sale service quotes</li><li>Authorize, initiate, track, and manage customer product returns related to repair services</li><li>Maintain up-to-date product and application knowledge</li><li>Document problem statements, troubleshooting steps, and resolutions for all customer interactions</li><li>Partner with Quality teams to escalate and track product non-conformance complaints and communicate outcomes to customers</li><li>Identify potential sales opportunities and share insights with internal teams</li><li>Collect data and prepare reports on recurring technical issues, warranty trends, and system performance</li><li>Maintain accurate records in CRM systems for visibility across Marketing and Sales</li><li>Create and update CRM dashboards, reports, and activity logs</li><li>Enter and maintain leads, contact details, and account information, including updates to existing records</li><li>Log customer interactions such as calls, emails, and meeting notes to support full relationship history</li><li>Review and clean CRM data to ensure accuracy and integrity</li><li>Document instrument registrations</li><li>Prepare regular statistical reports for management related to support ticket volume and trends</li><li>Develop user-facing materials to improve system understanding and reduce support volume</li><li>Provide feedback to product management, sales, and engineering on opportunities for product improvement</li><li>Participate in continuous process improvement initiatives</li></ul>
2026-04-13T00:00:00Z

Low Voltage Technician

Lutz, FL
onsite
Temporary
27.7115 - 32.087 USD / Hourly
We are looking for a skilled Low Voltage Technician to join our team in Land O'Lakes. In this long-term contract role, you will play a vital part in supporting telecommunications and low-voltage infrastructure installations, upgrades, and maintenance. This is an on-site position requiring travel to various project sites as needed. Responsibilities:• Install, maintain, and troubleshoot telecommunications and low-voltage systems, ensuring all work meets quality and safety standards.• Coordinate with vendors for cabling, networking, camera systems, and access control to ensure seamless system integration.• Perform structured cabling installations, including fiber-optic and copper systems, for network and telecom infrastructure.• Conduct routine maintenance and upgrades for telecom equipment and related infrastructure.• Collaborate with internal project managers and field technicians to meet project timelines and client expectations.• Assist in building out infrastructure for new installations and expansions.• Diagnose and resolve technical issues in the field promptly and effectively.• Ensure compliance with company specifications and industry standards during all installations.• Maintain accurate documentation of installations, repairs, and project updates.
2026-03-17T00:00:00Z