We are looking for a skilled Help Desk Analyst to join our team in Palm Desert, California. In this contract position, you will provide essential IT support and ensure the smooth operation of technical systems for a non-profit organization. If you have strong troubleshooting skills and enjoy assisting users with a variety of technical issues, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to and manage service desk tickets, ensuring timely resolution of technical issues.<br>• Troubleshoot and resolve problems related to Windows and other operating systems.<br>• Administer and manage Active Directory, including user access and permissions.<br>• Provide support and guidance for Windows 10 users.<br>• Document and report recurring issues to improve IT processes.<br>• Communicate effectively with team members and end-users to identify and address technical concerns.<br>• Maintain system functionality and ensure minimal downtime.<br>• Assist with basic hardware and software troubleshooting tasks.<br>• Monitor and update system configurations as needed to meet organizational requirements.
