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4 results for Salesforce Application Support Engineer in Palm Beach Gardens, FL

Salesforce AI Project Manager

Palm Beach Gardens, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Company and Project Context The client is a legal services firm that has built a proprietary CRM platform called Briefcase, which runs entirely on Salesforce. Briefcase is the primary application used by lawyers and paralegals to manage cases from intake through resolution. The company has evaluated two third-party AI tools for integration with Briefcase and determined that neither provides sufficient value for the cost. Leadership has decided to pursue a fully internal AI development initiative, customized to the firm's specific workflows and case management processes. The goal of the AI initiative is to reduce the administrative burden on attorneys, allowing them to stay focused on casework rather than day-to-day operational tasks. The hire being sought will lead this effort from requirements gathering through implementation planning. Role Overview This is not a pure developer role and it is not a traditional Salesforce Administrator role. The client is looking for a multidisciplinary professional who bridges three domains: • Salesforce platform expertise (development background, not just administration) • AI project experience (prior delivery of AI solutions in an enterprise context) • Project management (structured requirements gathering, stakeholder communication, implementation planning) The person will embed with the firm, learn the Briefcase application and internal workflows end-to-end, gather requirements from attorneys and the board, and then design and lead the roadmap for building a custom AI layer on top of Briefcase. Key Responsibilities • Learn Briefcase inside and out: understand how cases are opened, developed, and closed within the platform • Conduct structured requirements sessions with lawyers, paralegals, and board members to capture AI needs • Translate business requirements into a concrete AI implementation roadmap on the Salesforce platform • Serve as the primary liaison between the business stakeholders and the existing backend development team • Evaluate build options and guide internal development of a custom AI solution integrated with Briefcase • Manage the project lifecycle from discovery through deployment Must-Have Requirements Salesforce Expertise • Salesforce development background (not just admin-level) • Understanding of Salesforce architecture: queries, integrations, APIs, and data modeling • Ability to speak credibly with the backend dev team about how Briefcase is built and how it operates AI Project Experience • Prior experience delivering AI projects in a production environment • Familiarity with integrating AI/ML capabilities into existing enterprise platforms • Able to evaluate build-vs-buy decisions and recommend an approach with justification Project Management • Experienced project manager, specifically on technical/AI initiatives • Capable of sitting with a board and attorneys, facilitating requirements discussions, and synthesizing outputs into an actionable project plan • Strong communicator who can bridge technical and non-technical stakeholders Seniority • Minimum 3-5 years of relevant professional experience • The client needs someone who can operate independently and drive the initiative forward without heavy guidance Nice-to-Have • Experience in the legal industry or with legal software/workflows • Prior exposure to case management platforms or CRM customization for professional services firms
2026-04-30T00:00:00Z

Business Systems Application Support Analyst

West Palm Beach, FL
onsite
Temporary / Contract
30 - 40 USD / Hourly
We are seeking a Business Systems Application Support Analyst to support business-critical applications with a strong focus on business analysis, application support, systems analysis, SQL querying, and reporting.In this role, you will serve as the liaison between business stakeholders and technical teams to ensure enterprise systems run smoothly, issues are resolved quickly, and enhancements are successfully delivered. You will support ERP and CRM tools, assist with application configuration, testing, and implementation, and help monitor system performance and business continuity needs.Key Responsibilities<ul><li>Provide application support for enterprise systems and business-critical applications</li><li>Partner with business and technical teams to gather requirements and resolve issues</li><li>Support ERP and CRM platforms, including troubleshooting and user support</li><li>Assist with system configuration, testing, and implementation of enhancements</li><li>Monitor system performance and support business continuity planning</li><li>Develop and maintain SQL queries, stored procedures, and reports</li><li>Create recurring and ad hoc reports to support business decision-making</li><li>Analyze data, troubleshoot reporting issues, and ensure data accuracy</li></ul>
2026-05-22T00:00:00Z

Security Framework Engineer

Delray Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a highly experienced Microsoft Security Framework Engineer to lead the full activation and optimization of the Microsoft Security stack within our Microsoft 365 E5 environment. This is a critical contract role focused on designing, configuring, and deploying a comprehensive security framework to protect endpoints, identities, cloud applications, email, and sensitive Protected Health Information (PHI).The successful candidate will serve as the subject matter expert responsible for implementing Microsoft Defender and Purview capabilities from the ground up, ensuring alignment with industry best practices and regulatory requirements. Key Responsibilities<ul><li>Lead the end-to-end design, configuration, and deployment of the full Microsoft Security stack, including:</li><li>Microsoft Defender for Endpoint</li><li>Microsoft Defender for Office 365 Plan 2</li><li>Microsoft Defender for Identity</li><li>Microsoft Defender for Cloud Apps</li><li>Entra ID Protection</li><li>Microsoft Purview (Data Loss Prevention (DLP) and Sensitivity Labels for PHI)</li><li>Architect and implement a cohesive Microsoft security framework that integrates all components for maximum protection and visibility</li><li>Configure advanced threat protection, automated investigation and response (AIR), attack surface reduction rules, and device control policies</li><li>Design and deploy Purview DLP policies and sensitivity labeling strategies tailored for PHI protection and regulatory compliance (HIPAA, etc.)</li><li>Implement Entra ID Protection policies, Conditional Access, and identity threat detection capabilities</li><li>Conduct security assessments, gap analysis, and provide recommendations to strengthen the overall security posture</li><li>Collaborate with internal IT, security, and compliance teams to ensure successful adoption and operational handover</li><li>Develop documentation, runbooks, and knowledge transfer materials for ongoing management and maintenance</li><li>Provide expert guidance on Microsoft 365 E5 security licensing, features, and roadmap</li></ul>
2026-05-15T00:00:00Z

Devops Engineer

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
DevOps EngineerWe are seeking a motivated DevOps Engineer to enhance automation, streamline deployments, and support modern cloud-native infrastructure. This role is ideal for someone who enjoys improving system reliability, optimizing pipelines, and enabling faster development workflows.Responsibilities<ul><li>Build, maintain, and optimize CI/CD pipelines using tools like Azure DevOps, GitHub Actions, or Jenkins</li><li>Support containerized environments using Docker and Kubernetes</li><li>Manage infrastructure automation using Terraform, Helm, Ansible, or Bicep</li><li>Monitor application performance, system uptime, and deployment health</li><li>Troubleshoot build failures, pipeline issues, infrastructure drift, and deployment errors</li><li>Manage configuration management across multiple environments</li><li>Collaborate with developers and cloud engineers during releases and application migrations</li><li>Implement logging, monitoring, and alerting solutions</li><li>Maintain documentation for deployments, pipelines, and CI/CD procedure</li></ul>
2026-05-18T00:00:00Z