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1 result for Customer Service Representative in Overland Park, KS
- Kansas City, MO
- onsite
- Contract / Temporary to Hire
- 20 - 22 USD / Hourly
- <p>We are looking for a dedicated Customer Service Representative for a client in Kansas City, Missouri. In this Contract to permanent position, you will play a key role in assisting policyholders, addressing their concerns, and ensuring a seamless customer experience. This opportunity is ideal for individuals with a background in financial retirement products and a passion for delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Respond to policyholder inquiries and complaints, ensuring swift resolution and clear communication of solutions.</p><p>• Answer inquiries on premium refunds, loan balances, loan interest refunds, and death benefit requests.</p><p>• Handle policy changes and updates with attention to accuracy and compliance.</p><p>• Utilize web-based customer service software to manage and track interactions efficiently.</p><p>• Maintain a thorough understanding of company products and services to provide accurate information.</p><p>• Interpret policy provisions and explain administrative procedures to customers.</p><p>• Collaborate with internal teams to address complex issues and enhance customer satisfaction.</p><p>• Generate and manage email correspondence with customers to resolve inquiries.</p><p>• Answer inbound calls professionally and manage outbound follow-ups as needed.</p>
- 2026-03-27T00:00:00Z