2 results for Client Service Representative in Overland Park, KS

Customer Service Representative

De Soto, KS
onsite
Temporary
18.9905 - 21.989 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in DeSoto, Kansas. This is a contract position within the paper and packaging industry, where you'll play a key role in ensuring customer satisfaction and efficient order management. The ideal candidate will bring strong interpersonal skills, problem-solving abilities, and a commitment to delivering exceptional service. Responsibilities: • Manage shared email inboxes by reviewing messages and redirecting them to the appropriate Customer Service Coordinator. • Analyze and resolve errors in customer orders, ensuring accuracy and timely correction. • Address and triage support tickets post-implementation, providing effective resolutions. • Handle inbound and outbound calls to assist customers with inquiries and concerns. • Perform precise data entry tasks to maintain accurate records and documentation. • Collaborate with team members to solve complex issues while maintaining a positive approach. • Deliver outstanding service by addressing customer needs with professionalism and efficiency. • Proactively identify and resolve ambiguities to improve processes and customer satisfaction. • Maintain a strong work ethic and contribute to the team's overall success.
2026-03-19T00:00:00Z

Customer Experience Specialist

Shawnee Mission, KS
onsite
Temporary
19 - 19 USD / Hourly
We are looking for a dedicated Customer Experience Specialist for a 9-month contract at a company in Overland Park, KS In this long-term contract role, you will play a vital part in delivering exceptional service and support to customers by addressing inquiries, resolving concerns, and ensuring satisfaction. This is an excellent opportunity to contribute to a team focused on enhancing customer relationships and achieving program success. Responsibilities:• Build and maintain strong relationships with customers and internal teams to enhance overall satisfaction and program usage.• Manage customer inquiries, concerns, and requests, ensuring prompt and accurate resolution.• Handle escalated issues by directing them to the appropriate team members or leadership when necessary.• De-escalate challenging interactions while maintaining professionalism and delivering outstanding support.• Document customer interactions, feedback, and complaints accurately in company systems.• Meet or exceed departmental metrics, including service level agreements and performance standards.• Actively participate in training sessions and contribute to team discussions to improve processes and documentation.• Provide valuable insights during client reviews and collaborate on actionable plans to enhance program outcomes.• Support new program implementations by offering feedback and assistance with processes and procedures.• Complete administrative tasks such as account updates, billing preparation, and onboarding new users efficiently.
2026-03-19T00:00:00Z