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2 results for Client Service Representative in Overland Park, KS

Customer Service Representative

De Soto, KS
onsite
Temporary to Hire
21.375 - 24.75 USD / Hourly
We are looking for a Customer Service Representative to join a paper and packaging organization in DeSoto, Kansas on a contract basis with the opportunity to become permanent. This role is ideal for someone who enjoys supporting customers, managing order activity, and partnering with internal teams to keep service levels high. The position is scheduled for 40 hours per week and requires working on-site four days each week. Success in this role comes from clear communication, strong follow-through, and a calm, solutions-focused approach when addressing customer needs. Responsibilities: • Manage customer orders from initial entry through completion, ensuring information is accurate and processed in a timely manner. • Update existing orders as customer needs change and confirm adjustments are reflected correctly in internal records. • Track open orders and proactively communicate status updates, timelines, and issue resolution to customers. • Maintain accurate order and account details within Oracle and other business systems as needed. • Partner closely with the sales team and other internal stakeholders to coordinate customer requests and support account activity. • Respond to inbound customer inquiries with professionalism, empathy, and a service-oriented mindset. • Handle concerns and unexpected issues with composure, identifying practical solutions that support both the customer and the business. • Contribute to a positive customer experience through consistent follow-up and clear communication across phone and email channels.
2026-06-26T00:00:00Z

Customer Experience Specialist

Shawnee Mission, KS
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Customer Experience Specialist to support customers and internal partners by handling questions, resolving concerns, and ensuring each interaction is handled with professionalism and care. This Long-term Contract position is based in Overland Park, Kansas, and is ideal for someone who enjoys creating positive customer experiences while working in a fast-paced service environment. The role combines customer communication, account support, and administrative coordination, with a strong focus on accuracy, responsiveness, and continuous improvement. Responsibilities:• Build strong relationships with customers, clients, merchants, and internal teams to deliver a high-quality service experience and encourage continued program engagement.• Respond to inquiries, concerns, and service requests through phone and email while providing clear information and timely follow-up.• Calm difficult situations with professionalism, resolve routine issues directly, and direct complex or unresolved matters to advanced support teams or leadership when needed.• Document conversations, issues, and outcomes thoroughly in the company system to maintain accurate service records.• Complete daily operational work such as preparing billings, updating accounts and user profiles, processing onboarding activities, and sending approvals or confirmation messages.• Support program communications by creating and distributing launch-related announcements and other customer-facing updates as assigned.• Meet established performance expectations, including service levels, quality standards, and productivity goals set by the department.• Take part in training sessions, team discussions, and feedback meetings to strengthen service delivery and identify opportunities for process improvement.• Partner with leadership and colleagues to share client feedback, contribute to business review discussions, and help develop action plans that improve satisfaction and program results.• Assist with documenting procedures and offering input during new program implementations or other operational changes to support a smooth customer experience.
2026-06-26T00:00:00Z