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3 results for Customer Service Manager in Orlando, FL

Customer Service Representative

Orlando, FL
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume service environment in Orlando, Florida. This Long-term Contract position focuses on delivering responsive customer support, managing orders from initial entry through completion, and ensuring each interaction is handled with accuracy and professionalism. The role works closely with customers, sales partners, and internal teams to keep orders moving efficiently while addressing questions, updates, and service concerns. Responsibilities:• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.• Verifies all shipping, billing, pricing, and purchase order information.• Enters special instructions related to orders, customer requests/code maintenance, and notes.• Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.• Communicate and provide necessary support to sales staff while in the field.• Regularly communicates with internal and external customers on various issues.• Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.• Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.• Documents and resolves customer complaints.• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.• Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.
2026-07-01T00:00:00Z

Distribution Customer Service Representative

Orlando, FL
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a dependable Distribution Customer Service Representative to support daily warehouse and customer service operations in Orlando, Florida. This Long-term Contract position is ideal for someone early in their career who brings hands-on experience in distribution, shipping, and customer support. The person in this role will help coordinate inbound and outbound shipments, process orders through business software systems, and provide responsive service to customers and internal teams. Responsibilities: • Coordinate daily shipping and receiving activities to ensure materials and orders move accurately and on schedule. • Process customer orders, update account information, and maintain accurate records in inventory and order management systems. • Respond to customer inquiries by phone and email, resolving service issues with professionalism and urgency. • Work with dispatch, scheduling, and warehouse teams to support order flow and delivery timelines. • Monitor inventory transactions and assist with keeping stock data organized and current within company software platforms. • Support onboarding and day-to-day guidance for new team members by sharing standard operating procedures and workflow expectations. • Prepare shipping documentation and use parcel or distribution software tools to complete outbound transactions. • Assist with operational tasks tied to distribution processes, including system-related updates when required by the business.
2026-06-25T00:00:00Z

Service Delivery Manager

Winter Park, FL
onsite
Permanent / Full Time
90000 - 115000 USD / Yearly
We are looking for an experienced Service Delivery Manager to oversee IT operations and ensure seamless delivery of technology services to our clients. This role requires strong leadership skills and a deep understanding of IT infrastructure and support systems. Based in Winter Park, Florida, you will play a critical role in managing service performance and driving efficiency. Responsibilities: • Manage the delivery of IT services, ensuring performance standards and client satisfaction are consistently met. • Oversee remote desktop support operations to resolve technical issues quickly and effectively. • Coordinate and optimize the use of collaboration tools such as Cisco Webex Meetings. • Administer and maintain Azure Active Directory, ensuring secure and efficient user management. • Implement and monitor ITIL processes to improve service delivery and operational excellence. • Lead the deployment and management of Intune for device and application management. • Collaborate with cross-functional teams to align IT services with business needs. • Identify and address areas for improvement in service delivery processes. • Develop and maintain documentation for IT service protocols and procedures. • Train and mentor team members to enhance technical skills and performance.
2026-06-24T00:00:00Z