We are looking for an experienced Service Delivery Manager to oversee IT operations and ensure seamless delivery of technology services to our clients. This role requires strong leadership skills and a deep understanding of IT infrastructure and support systems. Based in Winter Park, Florida, you will play a critical role in managing service performance and driving efficiency.<br><br>Responsibilities:<br>• Manage the delivery of IT services, ensuring performance standards and client satisfaction are consistently met.<br>• Oversee remote desktop support operations to resolve technical issues quickly and effectively.<br>• Coordinate and optimize the use of collaboration tools such as Cisco Webex Meetings.<br>• Administer and maintain Azure Active Directory, ensuring secure and efficient user management.<br>• Implement and monitor ITIL processes to improve service delivery and operational excellence.<br>• Lead the deployment and management of Intune for device and application management.<br>• Collaborate with cross-functional teams to align IT services with business needs.<br>• Identify and address areas for improvement in service delivery processes.<br>• Develop and maintain documentation for IT service protocols and procedures.<br>• Train and mentor team members to enhance technical skills and performance.
We are looking for a skilled HR Generalist to join our team in Melbourne, Florida. This is a Contract to permanent position, offering the opportunity to contribute to the development and implementation of HR strategies while supporting organizational growth. The ideal candidate will bring expertise in human resources administration, excel in policy redesign, and have strong leadership capabilities.<br><br>Responsibilities:<br>• Revise and implement company policies and procedures to align with organizational goals.<br>• Collaborate with managers to recruit for various roles, including accounting and technology positions.<br>• Redesign HR workflows to streamline and enhance operational efficiency.<br>• Oversee onboarding processes to ensure a seamless experience for new employees.<br>• Manage employee relations and provide guidance on workplace issues.<br>• Utilize advanced Excel skills to analyze data and create reports.<br>• Support benefit functions and ensure compliance with employment policies.<br>• Maintain and update HRIS systems to ensure accurate record-keeping.<br>• Lead initiatives to address organizational growth and adapt HR strategies accordingly.<br>• Provide administrative support for HR-related activities and procedures.