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1 result for Technical Account Specialist in Orem, UT
- Salt Lake City, UT
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- <p>We are looking for a Tech Support Specialist to join our team in Salt Lake City, Utah on a Contract basis. This role supports end users by addressing day-to-day technical issues across desktop systems, applications, printers, mobile devices, and network connectivity. The position is ideal for someone who communicates clearly, stays organized in a ticket-driven environment, and takes a practical approach to resolving support requests.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical problems involving workstations, software applications, printers, mobile devices, and basic network access.</p><p>• Set up, configure, and maintain computer hardware, operating systems, and standard business software for end users.</p><p>• Record support activity accurately in the service desk system, including issue details, troubleshooting steps, and resolution updates.</p><p>• Route more advanced or unresolved incidents to appropriate IT teams while providing clear documentation for handoff.</p><p>• Guide employees through basic technical processes and answer routine usage questions to improve self-sufficiency.</p><p>• Create and refine knowledge articles, support documentation, and frequently asked questions for common issues.</p><p>• Contribute to device rollouts, software updates, patching efforts, and other scheduled maintenance activities.</p><p>• Track recurring problems, observe system behavior, and communicate trends that may require broader corrective action.</p><p>• Follow established IT policies, security expectations, and operational procedures in all support interactions.</p>
- 2026-05-27T00:00:00Z