We are looking for an experienced Accountant to join our team on a contract basis in Salt Lake City, Utah. This role is ideal for someone who excels in managing financial records, ensuring accuracy, and supporting key accounting functions. If you have a strong background in accounts payable, general ledger management, and bank reconciliations, we encourage you to apply.<br><br>Responsibilities:<br>• Process and manage accounts payable and accounts receivable transactions with precision.<br>• Maintain and reconcile the general ledger to ensure accurate financial reporting.<br>• Prepare and post journal entries to support month-end and year-end closing activities.<br>• Conduct thorough bank reconciliations to verify account balances and resolve discrepancies.<br>• Utilize QuickBooks to track and manage financial data effectively.<br>• Generate financial reports and statements to assist in strategic decision-making.<br>• Collaborate with internal teams to ensure compliance with accounting standards and regulations.<br>• Support audits by providing accurate records and documentation as needed.
We are looking for an experienced Senior Accountant to join our team in Salt Lake City, Utah. In this role, you will oversee key financial functions, including general ledger reconciliation, job costing, and financial reporting, while ensuring accuracy in accounts receivable and payable processes. You will also collaborate closely with leadership to support budgeting and financial planning efforts.<br><br>Responsibilities:<br>• Manage monthly and quarterly closings for multiple legal entities, ensuring accurate and timely reporting.<br>• Reconcile all balance sheet accounts, including cash, accounts receivable, accounts payable, and intercompany transactions.<br>• Prepare and submit monthly construction draws to financial institutions, maintaining clear and organized documentation.<br>• Monitor and analyze actual construction job costs against budgeted amounts, providing detailed insights.<br>• Create and distribute quarter-end financial reports for both internal stakeholders and external partners.<br>• Assist in the annual budgeting process by entering and validating budget figures in accounting systems.<br>• Oversee intercompany entries and loans, ensuring compliance and accuracy in all transactions.<br>• Collaborate with the Director of Accounting/FP& A to produce recurring financial reports and analyses.
We are looking for a highly skilled Project Manager to spearhead the launch of an innovative new product. This role requires a strategic leader who can manage complex projects, collaborate with diverse teams, and ensure seamless execution from concept to market introduction. If you have a passion for driving results and thrive in dynamic environments, we want to hear from you.<br><br>Responsibilities:<br>• Develop and implement detailed project plans and timelines to support the successful launch of a new product.<br>• Collaborate with cross-functional teams, including marketing, engineering, sales, and product design, to align project objectives and organizational goals.<br>• Manage the entire product development lifecycle, ensuring milestones are met and deliverables adhere to quality standards.<br>• Monitor project budgets and allocate resources effectively, balancing competing priorities while staying within financial scope.<br>• Identify potential risks and devise proactive strategies to mitigate challenges throughout the project.<br>• Oversee testing phases, such as beta trials and pilot programs, gathering customer feedback to refine the product.<br>• Resolve issues promptly to keep the project on track and maintain alignment with deadlines.<br>• Facilitate the transition of the product to production and market teams, ensuring operational readiness for launch.<br>• Analyze post-launch performance and recommend improvements to optimize results.<br>• Utilize project management tools and platforms to track progress and communicate updates effectively.
<p>A growing commercial real estate company has an excellent opportunity for an accounts receivable (A/R) professional. In this position, you will enter, post and reconcile batches, research and resolve customer A/R issues, prepare aging report, place billing and collection calls, maintain cash receipts journal, update, and reconcile sub-ledger to G/L.</p><p><br></p><p>Responsibilities</p><p> · Prepare, process, and submit invoices to customers using government portals and other methods as required by the contract and customer.</p><p>· Maintain a billing schedule and forecast to ensure that contracts are billed timely.</p><p>· Develop and maintain receivable aging report for past due accounts and is responsible for investigation, analysis, escalation, and resolution to ensure timely payment.</p><p>· Maintain and reconcile accounts receivable ledger accounts, financial statements, and reports on a monthly basis.</p><p>· Responsible for cash collection forecast and ad hoc reporting of billing and collection efforts.</p><p>· Assists with month end close reconciliations.</p>
We are looking for a dynamic Director of Customer Success to lead and enhance our customer engagement strategies in South Jordan, Utah. This role will focus on driving client retention, satisfaction, and advocacy while collaborating across departments to ensure a seamless customer journey. The ideal candidate will play a pivotal role in shaping our Customer Success structure and contributing to the company’s growth initiatives.<br><br>Responsibilities:<br>• Develop and execute strategies to achieve high customer retention rates, aiming for 95%+ Gross Retention and 110%+ Net Retention.<br>• Manage a portfolio of key accounts to ensure satisfaction, retention, and growth opportunities.<br>• Foster collaboration between Sales, Onboarding, and Customer Service teams to deliver a cohesive customer experience.<br>• Drive product adoption and engagement, targeting 75%+ feature utilization and 80%+ monthly active usage.<br>• Build a customer advocacy program, encouraging referrals and generating a significant portion of new business from client recommendations.<br>• Establish clear processes and frameworks for a dedicated Customer Success team, including key performance indicators and defined roles.<br>• Implement tools and systems to monitor customer health, gather feedback, and proactively address risks.<br>• Provide regular reporting on Customer Success metrics to inform leadership decisions and refine strategies.
Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
<p>Current opening in Draper for a specialized company in need of a reliable and innovative Staff Accountant to join their team. The right Staff Accountant for this role is someone who is meticulous and thorough in their work.</p><p><br></p><p>The Staff Accountant will be over:</p><ul><li>Assist Assistant Director of Finance with maintaining the effectiveness of internal controls</li><li>Actively support other department managers with matters dealing with labor standards, payroll, and other issues that may arise.</li><li>Work closely with senior accountants to learn about accounting, planning, and financial strategy</li><li>Prepare and maintain accurate financial reports and statements, ensuring timely delivery to internal stakeholders. Conduct monthly reviews with program managers to provide insights into budget performance and financial trends.</li><li>Collaborate in the preparation, revision, and ongoing analysis of program budgets, align financial strategies with organizational goals and ensuring resource optimization.</li></ul><p><br></p>
We are looking for an experienced Director of IT Product & Business Analysis to act as the strategic link between technology and business operations. In this role, you will ensure seamless communication and collaboration within the organization, aligning technology initiatives with business goals. This position offers the opportunity to drive innovation, enhance processes, and foster meaningful partnerships across teams.<br><br>Responsibilities:<br>• Lead technology-business alignment efforts across the Americas, overseeing strategy and operations in multiple regions.<br>• Advocate for business stakeholders, ensuring their feedback and ideas are integrated into technology plans and initiatives.<br>• Represent the technology department in discussions with business leaders, external partners, and suppliers.<br>• Analyze regional business needs, from strategic priorities to operational requirements, and communicate them effectively to the technology team.<br>• Drive continuous improvement by leveraging technology to enhance business processes and the overall user experience.<br>• Facilitate planning and governance processes, ensuring active participation and awareness among business stakeholders.<br>• Oversee service transitions to operations, including activities like testing, service negotiations, and change management.<br>• Promote innovation and creativity within the organization, building trust and shared ownership across teams.
We are looking for a meticulous Credentialing Analyst to join our team in Provo, Utah. This long-term contract position offers an excellent opportunity to combine financial expertise with exceptional customer service skills to drive organizational success. As a key member of the finance team, you will play an integral role in ensuring the accuracy of billing, forecasting, and stakeholder satisfaction.<br><br>Responsibilities:<br>• Collaborate with internal teams to improve processes and ensure operational efficiency.<br>• Communicate complex financial policies and technical details clearly to non-experts.<br>• Contribute to the accuracy of company billings and financial forecasting.<br>• Manage stakeholder requests promptly while adhering to service level agreements and monthly accounting deadlines.<br>• Partner with finance, sales, and customer success teams to solve challenges using industry best practices.<br>• Maintain a customer-focused approach to ensure thoughtful and respectful interactions.<br>• Apply strategic thinking to understand the impact of your role on cross-functional teams.<br>• Support a positive and inclusive team environment through teamwork and collaboration.
We are looking for an experienced Sr. Financial Analyst to join our team on a contract basis in Salt Lake City, Utah. This role involves overseeing key financial processes and providing analytical insights to support strategic decision-making. The ideal candidate will have a strong background in financial analysis, accounting, and tax compliance.<br><br>Responsibilities:<br>• Manage the complete accounts receivable (AR) cycle, including billing, collections, credits, and account reconciliations.<br>• Prepare monthly reconciliations and journal entries for accounts such as deferred revenue, payroll, sales tax liabilities, bonuses, commissions, and accrued assets.<br>• Review and validate revenue recognition based on customer purchase orders, including discounts and unique shipping terms.<br>• Calculate, file, and remit sales, use, and property taxes across multiple states.<br>• Perform payroll reconciliations and journal entries for both domestic and international employees.<br>• Assist in forecasting and the annual budgeting process, providing detailed financial models to support decision-making.<br>• Develop and maintain weekly updates to the daily cash forecast.<br>• Administer equity grants on a quarterly basis as directed by the board.<br>• Track and calculate commissions for payment, ensuring accuracy and compliance with company policies.
<p>Robert Half is looking for a senior accountant for a long-term opportunity with a well-known regional CPA firm. As a senior accountant, you will be responsible for financial statement preparation and consolidation, account analysis and reconciliations, cash flow analysis, budgets and forecasting, audit preparation, and internal control maintenance and regulatory reporting. </p><p><br></p><p>The right Senior Accountant will cover:</p><ul><li>Execute monthly accounting close procedures and deliverables primarily in the compensation area (journal entries, reconciliations, reports)</li><li>Prepare monthly consolidated P& L and Balance Sheet flux analysis for management reporting</li><li>Work with business partners to check compliance with corporate accounting policies, procedures and controls and provide support on special requests.</li><li>Provide analysis on financial results (trends, performance metrics, benchmarks)</li><li>Assist in coordinating quarterly reviews and SOX testing with internal and external auditors</li><li>Prepare Balance Sheet account reconciliations</li></ul><p><br></p>
<p>We are looking for an experienced Atlassian Developer in <strong>Salt Lake City (almost to west valley), Chicago/Franklin Park, Houston, or Las Vegas.</strong> In this role, you will leverage your expertise in Atlassian tools, such as Jira Software, Jira Service Management, and Confluence, to design and implement solutions that enhance workflow efficiency and application integration. </p><p><br></p><p>Responsibilities:</p><p>• Administer and configure Jira Software, Jira Service Management, and Confluence to meet organizational needs.</p><p>• Design and implement advanced workflows, templates, and automation processes to streamline operations.</p><p>• Develop and integrate applications with Atlassian tools to ensure seamless functionality.</p><p>• Collaborate with stakeholders to identify requirements and create tailored solutions.</p><p>• Manage complex architecture setups and configurations for Atlassian platforms.</p><p>• Provide ongoing support and troubleshooting for Atlassian tools to maintain optimal performance.</p><p>• Document processes and configurations to facilitate knowledge sharing and system maintenance.</p><p>• Stay updated on industry best practices and technological advancements related to Atlassian tools.</p><p>• Train and support team members in utilizing Atlassian systems effectively.</p>
We are looking for a dedicated Accountant to join our team in Salt Lake City, Utah. This role is ideal for an experienced and detail-oriented individual with extensive expertise in financial management, reporting, and compliance. You will play a key role in maintaining accurate financial records, supporting audits, and contributing to process improvements.<br><br>Responsibilities:<br>• Prepare and manage financial records, reports, and general ledgers to ensure accuracy and compliance.<br>• Conduct account reconciliations and assist in month-end and year-end closing procedures.<br>• Ensure adherence to internal accounting policies and regulatory requirements.<br>• Assist in the development of budgets, forecasts, and variance analyses to support strategic planning.<br>• Support internal and external audits by providing accurate and timely documentation.<br>• Collaborate with teams across the organization to enhance accounting processes and initiatives.<br>• Oversee inventory accounting, including tracking stock movements, analyzing data, and managing adjustments.<br>• Handle multi-jurisdictional sales tax compliance, including preparation, filing, and reconciliation of returns.<br>• Monitor financial data to identify trends, discrepancies, and opportunities for cost optimization.<br>• Participate in the implementation and enhancement of accounting systems and tools.
<p>Robert Half Management Resources is looking for a skilled Financial Business Analyst to join one of our clients on an interim basis. In this role, you will focus on resolving system integration issues, improving workflows, and ensuring accurate financial reporting. This is a unique opportunity to contribute to a critical project in the chemicals manufacturing industry while leveraging your expertise in financial systems.</p><p><br></p><p><u>Responsibilities:</u></p><p>• Analyze and troubleshoot system integration issues between financial systems and transportation management platforms.</p><p>• Reconcile unmatched transactions across multiple general ledger accounts and shipment types.</p><p>• Develop and document workflows to enhance system efficiency and accuracy.</p><p>• Extract, analyze, and present data to create actionable reports and insights.</p><p>• Align freight invoices with shipment records to ensure accurate financial postings.</p><p>• Provide ad hoc accounting support and financial analysis as needed.</p><p>• Collaborate with stakeholders to identify and implement sustainable solutions.</p><p>• Ensure compliance with GAAP and industry-specific accounting practices.</p><p>• Support logistics and transportation financial workflows to optimize operations.</p>
We are looking for a Payroll Specialist to join our team in Salt Lake City, Utah. This long-term contract position offers an opportunity to manage payroll processes in a dynamic environment within the construction industry. The ideal candidate will bring expertise in handling multi-state payroll and certified payroll for a large workforce.<br><br>Responsibilities:<br>• Process full-cycle payroll for a workforce exceeding 500 employees, ensuring accuracy and timeliness.<br>• Manage multi-state payroll operations and ensure compliance with state and federal regulations.<br>• Utilize ADP Workforce Now to process payroll efficiently and resolve any system-related issues.<br>• Handle certified payroll reporting and ensure adherence to industry-specific requirements.<br>• Administer union payroll, including deductions, benefits, and related reporting.<br>• Maintain accurate payroll records and ensure proper documentation for audits.<br>• Address and resolve payroll discrepancies in a timely manner.<br>• Collaborate with HR and accounting departments to streamline payroll processes and improve efficiency.<br>• Stay updated on payroll laws and regulations to ensure organizational compliance.<br>• Provide support during payroll audits and assist in generating necessary reports.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Salt Lake City, Utah. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining seamless communication. If you excel in a fast-paced environment and have a passion for delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently.<br>• Process orders and ensure data entry is completed accurately and in a timely manner.<br>• Respond to both inbound and outbound calls with professionalism and empathy.<br>• Maintain detailed records of customer interactions and transactions for reference and reporting.<br>• Collaborate with team members to address customer concerns and escalate complex issues when necessary.<br>• Deliver exceptional service by adhering to company guidelines and upholding the highest standards of communication.<br>• Monitor and follow up on customer requests to ensure resolution and satisfaction.<br>• Stay informed about company policies, procedures, and updates to provide consistent and accurate information.<br>• Assist in improving customer service processes by providing feedback and identifying areas for enhancement.
<p>Seeking an exceptional Staff Accountant. We are hiring for a fast-paced client in need of a thorough and organized Staff Accountant to join their team.</p><p><br></p><p>The Staff Accountant will be over:</p><ul><li>Assist with the period-end close process by reviewing and completing assigned period-end functions while also performing reconciliations and maintaining documentation related to balance sheet accounts.</li><li>Perform period over period and year over year variance analysis for expense accounts.</li><li>Reconcile various balance sheet accounts on a periodic/quarterly basis.</li><li>Prepare period end journal entries.</li><li>Reconcile bank statements and general ledger accounts.</li><li>Prepare reports for external departments</li></ul><p><br></p>
<p>Robert Half is looking for a staff accountant for a short-term opportunity with a fast-growing mid-sized company. The staff accountant will prepare journal entries, monthly and year-end closings, bank reconciliation, fixed asset maintenance and general ledger reconciliation. </p><p><br></p><p>The right Staff Accountant will be someone who is skilled at:</p><ul><li>Assist Assistant Director of Finance with maintaining the effectiveness of internal controls</li><li> Actively support other department managers with matters dealing with labor standards, payroll, and other issues that may arise.</li><li>Assist with preparing financial statements and reports and assisting with audit work.</li><li>Oversee general ledger transactions, including monthly reconciliations, allocations, and journal entries. Ensure proper documentation of all financial transactions to maintain integrity and compliance.</li><li>Contribute to audit preparation, ensuring that all necessary documentation is available and accurate for both internal and external audit processes.</li></ul><p><br></p>
<p>A growing commercial real estate company has an excellent opportunity for an accounts receivable (A/R) professional. In this position, you will enter, post and reconcile batches, research and resolve customer A/R issues, prepare aging report, place billing and collection calls, maintain cash receipts journal, update, and reconcile sub-ledger to G/L. </p><p><br></p><p>The Accounts Receivable Clerk will be over:</p><ul><li>Perform a variety of basic accounting tasks in accordance with standard procedures, including general accounting tasks at field sites, accounts payable, accounts receivables, and payroll liaison activities</li><li>Reconcile bank accounts, posting and balancing financial data in various ledgers</li><li>Input timesheet data</li><li>Verify of documents and codes</li><li>Process payments and compiling segments of monthly closings and annual reports</li><li>Support, communicate, reinforce and defend the mission, values and culture of the organization</li><li>Provides information as requested to shippers, customers, the sales/marketing department and other departments</li></ul><p><br></p>
We are looking for a dedicated HR Recruiter to join our team in Salt Lake City, Utah. This is a long-term contract opportunity within the mining industry, offering a chance to contribute to talent acquisition efforts that drive organizational success. The ideal candidate will excel in full-cycle recruiting and have a strong ability to source and engage top talent.<br><br>Responsibilities:<br>• Manage the entire recruitment process, from initial sourcing to onboarding, ensuring a seamless experience for candidates and hiring managers.<br>• Develop and implement effective sourcing strategies to attract top talent across various roles within the organization.<br>• Conduct interviews to evaluate candidates’ experience and alignment with the company’s culture and values.<br>• Collaborate with hiring managers to understand specific staffing needs and tailor recruitment efforts accordingly.<br>• Utilize applicant tracking systems to maintain accurate records of candidates and streamline recruitment processes.<br>• Build and maintain a pipeline of candidates through networking, referrals, and proactive outreach.<br>• Provide guidance and support to hiring managers in developing job descriptions and interview questions.<br>• Stay informed about industry trends and best practices in recruitment to continually improve processes.<br>• Ensure compliance with company policies and legal regulations throughout the hiring process.<br>• Represent the company at job fairs and other recruiting events to enhance employer branding.
<p>We are looking for an experienced Business Analyst to join our client's team for a Contract-to-Permanent opportunity. This role requires an individual with a strong background in data analysis, business reporting, and requirement documentation to support critical projects. The ideal candidate will collaborate with various teams to deliver actionable insights and efficient reporting solutions.</p><p><br></p><p>Responsibilities:</p><p>• Determine relevant data needs and collaborate with teams and IT staff to gather and fulfill those requirements.</p><p>• Define project-specific requirements, including mockups and data flows, to support analytic needs.</p><p>• Assess reporting needs across business and management teams, ensuring alignment with strategic goals.</p><p>• Develop a deep understanding of corporate data sources and their relationships to support project success.</p><p>• Extract and analyze operational, performance, and statistical data from multiple sources for reporting purposes.</p><p>• Utilize software tools such as spreadsheets, reporting applications, and graphical tools to manipulate and format data.</p><p>• Ensure the accuracy, timeliness, and confidentiality of all dashboards, analyses, and project data.</p><p>• Provide training and support to end users for accessing requirements and reports.</p><p>• Collaborate with project management and stakeholders to interpret and analyze data results.</p><p>• Identify trends, exceptions, and potential concerns based on data analysis and projections.</p>
We are looking for a dedicated Payroll Specialist to join our team on a long-term contract basis in Salt Lake City, Utah. This role requires expertise in managing full-cycle payroll processes for a multi-state workforce and handling payroll for over 500 employees. If you are detail-oriented and have experience with ADP Workforce Now, we encourage you to apply.<br><br>Responsibilities:<br>• Process and manage full-cycle payroll for employees across multiple states accurately and on schedule.<br>• Ensure compliance with federal, state, and local payroll regulations.<br>• Utilize ADP Workforce Now to execute and monitor payroll operations effectively.<br>• Maintain and update payroll records, including employee data and deductions.<br>• Address and resolve payroll discrepancies and inquiries in a timely manner.<br>• Collaborate with HR and finance teams to ensure seamless payroll integration.<br>• Prepare payroll reports and analytics for management review.<br>• Stay informed about changes in payroll laws and regulations to maintain compliance.<br>• Handle payroll for a workforce exceeding 500 employees with attention to accuracy and detail.<br>• Assist with audits and provide necessary documentation related to payroll processes.
We are looking for an experienced Payroll Manager to oversee payroll operations and accounts payable processes for our team in Salt Lake City, Utah. This role involves managing staff, ensuring compliance with company policies and regulations, and driving efficiency in payroll and accounts payable functions. The ideal candidate is a results-driven leader with extensive experience in payroll management and a strong ability to navigate complex systems and workflows.<br><br>Responsibilities:<br>• Supervise payroll and accounts payable teams, providing guidance and support to maintain high levels of productivity and accuracy.<br>• Ensure compliance with company policies, Generally Accepted Accounting Principles (GAAP), and Sarbanes-Oxley requirements.<br>• Oversee payroll processing for hourly and field employees, ensuring accuracy and adherence to labor agreements and regulatory standards.<br>• Collaborate with regional controllers and finance teams to address payroll issues and identify opportunities for process improvements.<br>• Deliver exceptional customer service to internal and external stakeholders, fostering a customer-focused approach.<br>• Participate in management meetings to provide updates and insights on payroll processes and departmental performance.<br>• Develop and implement internal controls to ensure compliance with audits and company policies.<br>• Assist with budgeting and forecasting activities to support financial reporting and cost control.<br>• Recommend process improvements to enhance efficiency and effectiveness within payroll and accounts payable functions.<br>• Prepare and review reports and metrics to keep leadership informed of departmental activities and outcomes.
<p>Amazing opportunity for a Bookkeeper. We are seeking a Bookkeeper who is accomplished, creative problem solver and proactive for this role.</p><p><br></p><p>The right Bookkeeper will be over:</p><p>· Develop a well-organized system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures</p><p>· Maintain accounts by verifying, allocating, and posting transactions</p><p>· Balance accounts by reconciling entries</p><p>· Maintain and balance general ledger </p><p>· Maintain quality historical records by filing documents</p>
We are looking for a dedicated Help Desk Analyst I to join our team in South Jordan, Utah. As part of this long-term contract position, you will provide first-level IT support, resolving technical issues for users through remote and onsite assistance. This role is ideal for individuals with a strong customer service focus and a passion for troubleshooting and problem-solving in a dynamic environment.<br><br>Responsibilities:<br>• Diagnose and resolve basic IT issues involving Microsoft Windows 10, Active Directory, and other hardware or software systems.<br>• Deliver remote support using ticketing tools like Autotask, providing effective solutions to client workstations.<br>• Conduct onsite visits to address technical problems that cannot be resolved remotely.<br>• Respond promptly and professionally to user inquiries, ensuring a high level of customer satisfaction.<br>• Escalate unresolved or complex issues to higher-tier IT staff for further investigation.<br>• Maintain detailed documentation of all support cases and resolutions within the ticketing system.<br>• Assist in educating users on basic troubleshooting steps to enhance their technical understanding.<br>• Collaborate with team members to ensure seamless IT operations and support delivery.
