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19 results for Customer Experience Marketing Manager in Ontario, CA

Customer Service Manager

Los Angeles, CA
onsite
Temporary to Hire
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience. Responsibilities: • Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support. • Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed. • Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion. • Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments. • Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance. • Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms. • Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity. • Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations. • Contribute to department-wide projects and additional business priorities as assigned.
2026-09-17T00:00:00Z

Marketing Manager

Manhattan Beach, CA
onsite
Temporary / Contract
30.0865 - 34.837 USD / Hourly
We are looking for a Marketing Manager to support a retail brand’s sports-focused marketing efforts in Manhattan Beach, California. This Long-term Contract position will shape and deliver integrated campaigns that connect product stories, athlete partnerships, events, and content across multiple consumer channels. The role calls for a highly organized marketing specialist who can guide initiatives from concept to launch while collaborating with creative, product, social, digital, PR, and retail teams. Success in this position requires strong project leadership, sharp communication skills, and the ability to keep complex campaigns moving in a fast-paced environment. Responsibilities: • Create and advance marketing plans that strengthen brand visibility for performance products, major launches, athlete collaborations, and special initiatives. • Direct campaigns from early planning through final rollout, ensuring priorities, timelines, and messaging stay aligned across departments. • Collaborate with product and creative partners to build seasonal go-to-market approaches for new releases, promotions, and broader brand storytelling efforts. • Translate product features, technology details, and intended use cases into clear marketing narratives and effective creative direction. • Coordinate the development of campaign materials for digital, social, advertising, retail, public relations, and event activations across a variety of customer touchpoints. • Keep cross-functional teams organized by clarifying deliverables, assigning ownership, tracking milestones, and addressing risks before they affect deadlines. • Prepare and manage core project documentation such as creative briefs, content plans, shoot schedules, presentations, and customer-facing marketing support materials. • Work with social media partners to map seasonal and quarterly content themes tied to product launches, athlete appearances, partnerships, and event-driven storytelling. • Identify ways to amplify sponsorships, athlete relationships, competitions, and other brand moments through compelling content and integrated campaign support. • Monitor competitor activity, market developments, and emerging marketing trends to uncover insights that can inform future strategy and execution.
2026-09-01T00:00:00Z

Digital Marketing Manager

Irvine, CA
onsite
Permanent / Full Time
80000 - 115000 USD / Yearly
We are looking for a Digital Marketing Manager for a world class consumer technology company based in Irvine, CA to lead multi-channel marketing efforts that expand brand reach and support business growth. This role will oversee campaign strategy across digital platforms, using performance data to refine audience targeting, strengthen engagement, and improve return on investment. The ideal candidate brings a strong mix of analytical thinking, creative planning, and hands-on experience managing paid and email marketing initiatives. Responsibilities:• Develop and manage digital marketing strategies across paid media, email, and social channels to increase visibility, generate leads, and support revenue goals.• Plan, launch, and optimize Google Ads campaigns, adjusting budgets, keywords, and audience settings to improve performance and cost efficiency.• Oversee paid social advertising initiatives, creating channel-specific campaigns that align with brand objectives and target audience behavior.• Build and execute email marketing programs, including campaign calendars, audience segmentation, testing strategies, and performance follow-up.• Monitor campaign effectiveness through Google Analytics and other reporting tools, translating data into actionable recommendations for continuous improvement.• Partner with internal stakeholders to align digital campaigns with broader marketing priorities, promotions, and business objectives.• Evaluate channel performance regularly and prepare clear summaries on traffic, conversions, engagement, and return on ad spend.• Identify opportunities to improve digital processes, campaign workflows, and platform usage to strengthen overall marketing execution.
2026-09-18T00:00:00Z

Customer Service Director

Los Angeles, CA
onsite
Permanent / Full Time
90000 - 90000 USD / Yearly
We are looking for a Customer Service Director to lead service operations and elevate the customer experience for a retail organization based in Los Angeles, California. This role will guide customer support strategy, strengthen team performance, and use insights to improve service quality across multiple channels. The ideal candidate brings strong operational judgment, people leadership, and a practical approach to driving efficiency, compliance, and customer satisfaction. Responsibilities:• Shape and carry out service strategies that improve customer satisfaction, support retention, and align with broader business objectives.• Direct daily customer service activities across teams and service channels, ensuring consistent performance and responsiveness.• Coach and develop frontline leaders and support staff while building a results-oriented, accountable team environment.• Analyze service metrics and customer trends to identify improvement opportunities and drive better operational outcomes.• Lead enhancements involving customer service platforms, workflow automation, digital self-service capabilities, and AI-supported service tools.• Oversee complaint resolution, escalation handling, and recovery efforts to preserve customer trust and brand reputation.• Work closely with Legal, Compliance, Risk, and Audit partners to uphold regulatory standards and maintain effective operational controls.• Manage staffing plans, workforce readiness, departmental budgets, and external vendor relationships to support reliable service delivery.• Track vendor results and service-level commitments while identifying ways to improve efficiency, control costs, and raise service performance.
2026-09-18T00:00:00Z

UGC Influencer Marketing Manager

Marina del Rey, CA
remote
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for a UGC Influencer Marketing Manager to help expand our client's app presence by building a high-performing creator strategy from the ground up in Marina del Rey, California. This role is ideal for a growth-minded marketer who understands how to turn creator partnerships into measurable acquisition and brand momentum. You will shape influencer initiatives across social platforms, uncover new opportunities ahead of the market, and partner closely with leadership to support launches and long-term expansion. Responsibilities:• Design and lead a user-generated content and creator marketing program that supports customer growth and brand visibility.• Identify, recruit, and onboard creators across TikTok, Instagram, YouTube, and other emerging channels aligned with the company’s audience and voice.• Cultivate lasting partnerships with influencers by managing outreach, negotiations, campaign planning, and ongoing communication.• Oversee campaign execution from briefing through content delivery, ensuring timelines, agreements, and performance expectations are met.• Analyze partnership results to optimize spend, improve conversion, and scale the strongest creator relationships.• Experiment with new content formats, messaging angles, and social trends to keep campaigns fresh and competitive.• Collaborate with founders and cross-functional stakeholders on product launches, feature promotions, and broader growth initiatives.• Help establish scalable marketing processes, reporting structures, and performance benchmarks as the function expands.• Contribute to broader brand-building efforts over time, including community programs, strategic collaborations, and additional acquisition channels.
2026-08-25T00:00:00Z

Customer Service Representative

Corona, CA
onsite
Temporary / Contract
19 - 23 USD / Hourly
We are looking for a Customer Service Representative to support a small but mighty business. This is a Contract position for a bilingual candidate who can deliver attentive customer support in both English and Spanish while handling calls and processing orders accurately. The ideal candidate is comfortable assisting customers by phone, resolving routine issues efficiently, and maintaining a positive experience with every interaction. We're a small close-knit team that helps and supports one another to keep the business moving forward. What works well here: Positive competitive people with good attitudes and energy. What doesn't work, is someone whose glass is never full or half full. If you're looking for a place that values staff and looks for the light in every tunnel, checkout the responsibilities below to see if we're a fit! Responsibilities:• Respond to incoming customer calls in a courteous and efficient manner, providing clear assistance in English and Spanish as needed.• Enter customer orders accurately into internal systems and verify details to help prevent processing errors.• Handle a steady flow of service inquiries, addressing questions, concerns, and basic issue resolution during each interaction.• Make outbound calls when follow-up is needed to confirm order information, provide updates, or clarify customer requests.• Document customer conversations, actions taken, and order-related information with a high level of accuracy.• Work closely with team members and internal departments to support timely service and smooth order handling.• Maintain a customer-focused approach while managing multiple priorities in a call center setting.
2026-09-15T00:00:00Z

Customer Service Representative

Gardena, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to join a growing team in Gardena, California on a contract basis with the potential for a permanent role. This role supports both customer interactions and sales operations, combining responsive service, accurate record management, and day-to-day coordination for the outside sales team. The ideal candidate is organized, communicative, and comfortable balancing phone-based outreach, administrative tasks, and detailed data entry in a fast-paced environment. Responsibilities:• Deliver responsive support to customers while assisting the sales organization with daily operational needs.• Partner with outside sales representatives to coordinate follow-up activities, documentation, and routine administrative tasks.• Place outbound calls to prospective and existing customers to support lead development and ongoing communication.• Record customer details, sales activity, and order-related information with a high level of accuracy.• Maintain organized and current information within CRM platforms and internal tracking systems.• Update sales documents, reference materials, and shared files so teams have access to current information.• Monitor open leads and follow-up items to help ensure timely responses and consistent customer engagement.• Contribute to general office support and data entry tasks that keep customer and prospect records well organized.
2026-09-11T00:00:00Z

Customer Service Representative

Monrovia, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration.· Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-09-17T00:00:00Z

Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. · Assist customers in Spanish and English over the phone · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-09-17T00:00:00Z

Customer Service Representative

Tustin, CA
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Representative to support resident lease renewal activities for a real estate and property organization in Tustin, California. This Long-term Contract opportunity is ideal for someone who excels in customer communication, retention-focused service, and detailed follow-through. In this role, you will guide residents through renewal options, address questions clearly, and help ensure a smooth and accurate renewal experience. Responsibilities: • Engage with residents in a detail-oriented and respectful manner, helping them understand renewal choices and encouraging continued occupancy. • Prepare, send, and track lease renewal offers while following up to confirm residents have received and reviewed all details. • Communicate proactively with residents approaching lease expiration to reduce turnover and support retention goals. • Coordinate with internal teams to arrange property inspections when needed to confirm home condition or assess upgrade opportunities. • Review month-to-month accounts, lease data, rent details, occupant information, and related charges to ensure records are accurate and complete. • Confirm compliance with renter's insurance, utility obligations, local code expectations, and company policy requirements before completing renewals. • Support pricing and term discussions by gathering information and escalating recommendations for management approval when exceptions are needed. • Audit completed renewal documents for accuracy, provide weekly progress updates, and assist with notice-to-vacate follow-up to help keep move-out steps on schedule.
2026-09-18T00:00:00Z

Customer Service Representative

Westminster, CA
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Representative to support member enrollment operations for a healthcare organization in Huntington Beach, California. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing detailed information, and ensuring accurate member records. In this role, you will assist with enrollment-related questions, process eligibility updates, and work across internal teams to deliver a smooth and timely experience for new and existing members. Responsibilities:• Provide prompt support to members, clients, and internal partners by handling enrollment-related questions through phone, email, and other service channels.• Review applications and enter enrollment information into company systems with a high level of accuracy and attention to detail.• Process new enrollments, disenrollments, and eligibility updates while ensuring all records remain current and complete.• Investigate rejected transactions and coordinate with team members to resolve discrepancies affecting member enrollment status.• Confirm coverage and enrollment details with clients and respond to issues involving claims, tracking records, or account updates.• Maintain organized documentation within eligibility and enrollment databases to support compliance and operational accuracy.• Perform routine file reconciliations on a daily and monthly basis to identify mismatches and correct data issues.• Compare submitted information against source documents to validate completeness, accuracy, and proper system entry.• Collaborate with colleagues to resolve exception cases and take timely action to ensure members are enrolled correctly.
2026-09-18T00:00:00Z

Customer Service Representative

El Monte, CA
onsite
Temporary / Contract
22 - 25 USD / Hourly
Duties:o Order intake via phone/emailo Make sure products are in stocko Contact purchasing or fabrication when necessary while searching for productso Work with shipping dept. to ensure products have been delivered on timeo Data entry using alpha numeric systemo Handles 20+ calls per dayo Use Microsoft Dynamics AX or CRM software to search for products in database• Qualifications: 3+ years office experience, very detail oriented, self-starter, multitasker, able to work in a fast-paced environment, experienced with navigating compute programs• Preferred: Experience using Dynamic AX and Microsoft Office, construction office experience, bilingual Spanish
2026-09-18T00:00:00Z

Customer Service Representative

Wilmington, CA
onsite
Temporary / Contract
23 - 28 USD / Hourly
Professionally manage incoming customer requests, including receiving and processing Delivery Orders (DO) and On the Water (OTW) documentation via email.Monitor import container status and availability using port terminal and steamship line systems to coordinate and schedule appointments.Maintain accurate, real-time dispatch information and ensure orders are entered correctly into the Transportation Management System (TMS), including pickup and delivery locations and scheduled dates.Monitor empty container availability and coordinate timely returns to port terminals, verifying return requirements through terminal and steamship line systems.Provide customers and management with timely updates regarding daily progress, scheduling changes, terminal delays, equipment issues, and other operational challenges.Prepare and distribute daily recap reports to communicate shipment and operational status.Respond to emails promptly, professionally, and accurately.Perform additional duties and operational support as assigned.
2026-09-16T00:00:00Z

Customer Service Representative

Orange, CA
onsite
Temporary to Hire
20.5865 - 23.837 USD / Hourly
We are looking for a Customer Service Representative to join a team in Orange, California in a Contract to Permanent role. This position focuses on delivering responsive support to business customers by managing orders, answering inquiries, and coordinating with internal partners to ensure a smooth customer experience. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while handling multiple priorities in a fast-paced environment. Responsibilities: • Manage customer order input and updates with a high degree of accuracy across company platforms. • Respond to customer questions and concerns through phone and email, working through issues to complete resolution and providing timely follow-up. • Partner with teams across sales, operations, logistics, and finance to address service needs and keep customer requests moving forward. • Share clear information related to products, order progress, and account details to support customer decision-making. • Handle inbound and outbound customer communication professionally while maintaining a service-oriented approach. • Monitor open requests and ensure commitments are completed within expected timeframes. • Recognize areas where workflows can be improved and suggest practical changes that support stronger service outcomes.
2026-09-18T00:00:00Z

Customer Service Representative

Carson, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a customer-focused Customer Service Representative to support a busy wholesale distribution operation in Carson, California. This Contract to hire position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering dependable service. The person in this role will handle customer inquiries, support order and quote processing, and help maintain accurate account information while building strong product knowledge. Responsibilities:• Respond to customer questions through phone and email with clear, accurate, and timely information.• Enter and manage customer orders and pricing quotes while ensuring all details are complete and correct.• Maintain up-to-date customer account records by documenting conversations, requests, and follow-up actions.• Apply product knowledge to guide customers toward appropriate solutions and support sales-related conversations.• Handle inbound and outbound communication professionally while meeting service expectations and internal standards.• Use established service procedures and communication guidelines to resolve issues consistently and efficiently.• Support administrative tasks such as data entry, email correspondence, and appointment scheduling as needed.
2026-09-18T00:00:00Z

Customer Service Representative

Irvine, CA
onsite
Temporary to Hire
22.8 - 24 USD / Hourly
We are looking for a Customer Service Representative to support clients in Irvine, California. This contract opportunity is ideal for someone who thrives in a fast-moving service environment and takes pride in delivering accurate, responsive support across the full customer experience. The person in this role will manage inquiries, coordinate with internal teams to resolve issues, and help ensure orders, deliveries, and account requests are handled with care and consistency. Responsibilities:• Manage customer inquiries through phone and other communication channels, providing prompt and attentive support for service-related needs.• Take ownership of customer issues from initial contact through final resolution, partnering with internal departments to ensure timely follow-up and clear communication.• Process order-related activities accurately, including order entry, customer account support, shipping coordination, and delivery updates.• Use multiple internal applications throughout the workday to research information, document activity, and maintain service accuracy.• Escalate recurring service concerns or unresolved issues to leadership with clear, timely feedback.• Support inbound and outbound customer communication to address requests, provide updates, and strengthen client relationships.• Contribute to assigned projects and provide additional operational support as business demands require.• Work additional hours when needed to help meet service levels, order deadlines, or team priorities.
2026-09-18T00:00:00Z

Customer Service Representative

Cerritos, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a team in Cerritos, California in a contract-to-permanent opportunity. This role focuses on delivering responsive support to customers through phone and email while ensuring orders, appointments, and records are handled accurately. The ideal candidate is organized, detail-oriented, and comfortable managing a high volume of inquiries in a fast-paced service environment. Responsibilities: • Respond to incoming customer calls and emails with timely, courteous, and solution-focused service. • Support both inbound and outbound communication to assist customers, follow up on requests, and provide updates. • Enter customer orders and service details accurately into internal systems while maintaining complete records. • Coordinate and schedule appointments based on customer needs and business availability. • Welcome and assist visitors in the showroom, providing information and directing inquiries appropriately. • Perform data entry tasks with a high level of accuracy to keep customer and order information current. • Use Microsoft Word and Excel to document activity, track information, and prepare basic reports. • Work collaboratively with internal teams to resolve issues and ensure a smooth customer experience.
2026-09-01T00:00:00Z

Customer Service Representative

Gardena, CA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a service-oriented individual to join a nonprofit organization in California as a Contract Customer Service Representative. This role supports membership activities, educational programs, and event coordination by handling inquiries, maintaining accurate records, and helping deliver a positive experience for members, participants, and volunteers. The position is well suited for someone who is highly organized, comfortable managing multiple details, and confident communicating with a wide range of stakeholders. Responsibilities: • Respond to inbound member and participant inquiries by phone and email, providing timely and attentive assistance related to services, programs, and events. • Process registrations, cancellations, refunds, and related order entry tasks while keeping records current and accurate. • Coordinate administrative details for conferences, webinars, and educational sessions to help ensure smooth execution from preparation through follow-up. • Review schedules, presentation materials, digital event content, and program information to confirm accuracy and consistency before distribution. • Gather and organize speaker profiles, headshots, award details, and program descriptions for use in event communications and collateral. • Assist with purchasing and tracking event materials such as signage, branded items, awards, and other supplies needed for organizational activities. • Schedule and support chapter leadership training activities, including participant communication and follow-up. • Provide logistical and customer service support before, during, and after events to help create a positive experience for attendees, members, and volunteers.
2026-09-16T00:00:00Z

Customer Service Lead

Irvine, CA
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Customer Service Lead to oversee a fast-paced team focused on outbound customer engagement in Irvine, California. This Long-term Contract opportunity is ideal for a hands-on leader who can build accountability, strengthen team performance, and create an encouraging environment centered on results. The role combines daily coaching, operational oversight, and performance analysis to help a high-volume business development team succeed consistently. Responsibilities: • Lead and support a team of Business Development Representatives handling high-volume outbound calling activities to drive business results. • Set clear performance expectations and energize the team to achieve daily, weekly, and monthly goals through consistent direction and encouragement. • Design and refine team workflows, performance plans, and operating practices to maintain strong and reliable productivity levels. • Coach both new hires and tenured employees on communication methods, product understanding, call quality, and effective sales approaches. • Monitor individual and team results, evaluate progress against targets, and deliver timely feedback to improve effectiveness. • Create engaging motivational programs such as contests, incentives, team challenges, and targeted learning sessions to sustain momentum. • Review production data and performance trends, then turn insights into action plans that strengthen output and overall team growth. • Maintain quality assurance standards by auditing work, reinforcing accurate messaging, and ensuring processes are followed efficiently. • Present performance findings and operational updates clearly to senior leadership while partnering with managers, administrators, and executive stakeholders. • Foster a culture of recognition and engagement by leading team huddles and virtual meetings that celebrate achievements and reinforce goals.
2026-09-18T00:00:00Z