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3 results for Help Desk Analyst Ii in Old Mystic, CT
- Manchester, CT
- onsite
- Temporary / Contract
- 19.7885 - 22.913 USD / Hourly
- <p><strong>Help Desk Technician – Level 2</strong></p><p><strong>Location:</strong> Manchester, CT</p><p><br></p><p>A Robert Half client is seeking a Help Desk Level 2 Technician to provide day-to-day technical support to end users.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Troubleshoot and resolve Level 2 desktop, hardware, and software issues</li><li>Support Windows environments, Microsoft 365, and Active Directory</li><li>Escalate complex issues as needed and document work in a ticketing system</li></ul><p><br></p><p><br></p>
- 2026-04-22T00:00:00Z
- Providence, RI
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>Position Overview</p><p> The Business Operations Analyst II supports customer service operations by delivering reliable operational analysis performance reporting and insights within a regulated utility environment. With moderate autonomy this role analyzes customer service data monitors operational and compliance driven KPIs and maintains established dashboards and reporting solutions to support day to day operations forecasting and staffing decisions. The analyst partners with business and technical stakeholders to identify trends risks and root causes affecting service delivery while ensuring data accuracy documentation and regulatory readiness across reporting and analytics.</p><p> ________________________________________</p><p> Key Responsibilities</p><p> - Analyze customer services operational data including call volume handle time service levels backlog billing accuracy and customer satisfaction metrics</p><p> - Develop and maintain dashboards scorecards and recurring reports for leadership and operational teams</p><p> - Monitor key performance indicators KPIs related to customer experience efficiency and compliance</p><p> - Identify trends risks and root causes impacting customer performance and service delivery</p><p> - Partner with business stakeholders to translate operational needs into analytical requirements</p><p> - Perform adhoc analyses in support of customer service operations performance monitoring and continuous improvement</p><p> - Ensure accuracy consistency and transparency of reporting and documentation</p><p> - Assist with data preparation for regulatory reporting or audits related to customer service performance</p><p><br></p>
- 2026-04-15T00:00:00Z
- Bloomfield, CT
- onsite
- Temporary / Contract
- 52 - 56 USD / Hourly
- <p>We are looking for a Software Engineer will develop and maintain embedded software for commercial elevator products. This role requires strong hands‑on experience with embedded systems, real‑time software development, and close interaction with hardware. The successful candidate will work collaboratively within a team environment, remain open to guidance from senior team members, and contribute across the full software development lifecycle, from concept and design through validation and production.</p><p>This position supports both legacy elevator control systems and new product development, requiring adaptability, technical depth, and a strong commitment to safety, quality, and continuous learning.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Design, develop, and maintain embedded system software for commercial elevator control products.</p><p>· Participate in all phases of the software development lifecycle, including concept development, design, implementation, validation, deployment, and production support.</p><p>· Implement new software features and change requests using high‑level C/C++ for embedded elevator systems.</p><p>· Coordinate project activities across multiple elevator control system components, including control boards and field tools.</p><p>· Develop and execute unit and integration tests in an engineering lab environment using hardware simulators.</p><p>· Document software requirements, design specifications, test procedures, and test results.</p><p>· Perform regression testing in support of software releases and maintain existing control software through enhancements and feature expansion.</p><p>· Manage configuration control and change management while troubleshooting field issues and delivering software solutions.</p><p>· Adhere to established coding standards and actively promote peer code reviews to ensure high‑quality, maintainable software.</p><p>· Develop a deep understanding of elevator control hardware, interfaces, and system interactions.</p><p>· Collaborate with cross‑functional teams while maintaining alignment across the organization.</p><p>· Comply with company standards, including the Otis Absolutes of Safety, Ethics, and Quality.</p>
- 2026-04-21T00:00:00Z