We are looking for a Medical Customer Service Rep to support care coordination activities for a healthcare team serving patients, pharmacies, and nursing partners. This Long-term Contract position is based in San Francisco, California, and is ideal for someone who thrives in a high-volume environment, communicates with empathy, and can manage administrative work with accuracy and speed. The person in this role will help keep daily operations running smoothly by coordinating visits, handling service requests, and maintaining organized documentation across multiple systems.<br><br>Responsibilities:<br>• Coordinate patient and nursing visit appointments using internal healthcare technology and supporting third-party applications.<br>• Respond to a steady flow of inbound inquiries from pharmacies, patients, and clinicians while delivering attentive and compassionate service.<br>• Manage a high daily volume of Zendesk requests, ensuring updates are accurate, timely, and properly documented.<br>• Confirm scheduled visits and adjust appointments as needed to support efficient care delivery.<br>• Gather, review, and upload required records and supporting documents to maintain complete case files.<br>• Balance competing priorities in a fast-moving setting while meeting service expectations and deadlines.<br>• Work closely with internal teams and external partners to communicate updates, resolve issues, and improve coordination.<br>• Build productive relationships with specialty pharmacies and nursing networks to support a reliable patient experience.<br>• Identify opportunities to streamline workflows and share practical recommendations that enhance team operations.
<p><strong>Patient Billing Specialist (20 hours per week)</strong></p><p>Mission‑driven nonprofit seeks a detail‑oriented Bookkeeper to support patient billing and core accounting operations. </p><p>Responsibilities include patient invoicing and billing (private pay, Medicare, insurance), managing an EHR system, A/P and A/R, and accurate entry into QuickBooks.</p><p>Collaborate with internal teams on reporting and audits.</p><p>Ideal for someone highly organized, detail‑driven, and comfortable learning new systems.</p><p><u>Must have QuickBooks experience!</u></p><p><em>Flexibility in schedule and days worked!</em></p>