12 Results for Call Center Manager Jobs in Oakland, CA

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Call Center Specialist

Menlo Park, CA
onsite
Temporary / Contract
31 - 35 USD / Hourly
We are looking for a Call Center Specialist to support critical service coordination in California. This long-term contract position is ideal for someone who can manage urgent and routine calls, collect accurate information, and ensure the right response teams are engaged quickly. The role requires strong judgment, clear communication, and a consistent approach to documentation and shift-based operations. Responsibilities:• Monitor radio communications and assess developing situations to coordinate additional support when safety concerns arise.• Receive emergency and non-emergency calls, gather complete incident details, and document requests accurately in the designated work order and dispatch system.• Route service issues to the appropriate response group, including facilities, security, or other operational teams, based on the nature of the request.• Maintain precise records through work orders, call logs, and shift notes to support continuity and accountability.• Prepare recurring operational reports using standard office software such as Microsoft Word and Excel.• Review active workflows throughout the shift to help ensure service requests are handled promptly and in line with established procedures.• Communicate important updates to incoming team members during shift handoff so ongoing issues remain properly managed.• Work closely with supervisors, responders, and partner departments to support coordinated incident response and daily operations.
2026-10-06T00:00:00Z

Client Services Manager

Walnut Creek, CA
onsite
Permanent / Full Time
110000 - 125000 USD / Yearly
Jeff Abrams is looking for a Client Services Manager to lead service operations and support a high standard of care for one of his clients. This role combines team leadership, process oversight, and operational execution to ensure advisors and clients receive timely, accurate, and efficient support. The ideal candidate brings strong judgment, a service-oriented mindset, and the ability to improve workflows in a regulated financial services environment. Responsibilities:• Lead and develop the Client Service Associate team through recruiting, onboarding, coaching, and ongoing performance guidance.• Create clear team expectations and structured workflows that promote accuracy, accountability, and responsive client support.• Manage daily client service activity, ensuring smooth coordination of requests from advisors and clients.• Oversee onboarding and account administration tasks such as new account setup, transfers, documentation processing, and ongoing maintenance.• Act as the escalation point for complex service matters and drive timely, practical resolutions.• Document and refine operational procedures across servicing, onboarding, and reporting functions to improve consistency and scalability.• Partner with compliance stakeholders to align operational practices with applicable regulatory requirements and internal standards.• Supervise key operational aspects of the firm's technology environment, including reporting tools and workflow automation platforms.• Collaborate with leadership to strengthen system connectivity, increase automation, and introduce technology enhancements, including AI-enabled solutions where appropriate. If you are interested in this role, please reach out to Jeff Abrams via LinkedIn
2026-10-05T00:00:00Z

Facilities Call Center Specialist

Menlo Park, CA
onsite
Temporary / Contract
31 - 35 USD / Hourly
We are looking for a Facilities Call Center Specialist to support critical service coordination in Menlo Park, California. This Long-term Contract position is ideal for a detail-oriented customer service specialist who can manage urgent and routine calls, gather accurate details, and direct the appropriate response teams with sound judgment. The role requires strong communication, careful documentation, and the ability to stay composed while handling fast-moving situations in a healthcare environment. Responsibilities: • Monitor incoming radio and call activity, assess each situation, and coordinate additional support when safety-related issues arise. • Receive emergency and non-emergency requests, collect complete incident details, and route work to the appropriate facilities, security, or response personnel. • Enter service requests, updates, and incident information into the designated management system while keeping logs and work orders accurate and current. • Apply established procedures consistently to ensure critical response steps are completed thoroughly and without delay. • Prepare routine shift, daily, and weekly reports using standard office software such as Microsoft Word and Excel. • Communicate key updates during shift handoffs so incoming team members are informed of ongoing issues, priorities, and unresolved items. • Review active workflows to confirm service requests are being handled with attention to detail, efficiently, and within expected response standards. • Serve as a point of coordination among supervisors, facilities teams, security staff, and other internal partners involved in incident response.
2026-10-21T00:00:00Z

Customer Service Representative

Tracy, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Service Representative to support customer accounts and help coordinate order activity for a Long-term Contract position in Tracy, California. In this role, you will serve as a key point of contact for clients, manage order-related communication, and work closely with sales, production, and shipping teams to keep commitments on track. This position is well suited for someone who is comfortable in a manufacturing setting and can balance accuracy, responsiveness, and strong customer care. Responsibilities: • Receive and enter customer orders submitted by clients or internal account representatives, ensuring complete and accurate information. • Communicate with customers about pricing requests, order updates, revisions, confirmations, and service concerns in a careful and timely manner. • Create and process purchase orders for materials and supplies needed to support production schedules. • Maintain customer account records, update key data in internal systems, and assist with credit-related transactions when needed. • Partner with manufacturing and shipping teams to help coordinate production timing and support on-time delivery performance. • Monitor multiple small- to mid-sized customer accounts with varying levels of complexity while maintaining service quality. • Respond to questions and resolve issues by coordinating with internal departments to keep customers informed and supported.
2026-10-22T00:00:00Z

Customer Service Representative

San Francisco, CA
onsite
Temporary / Contract
24 - 24 USD / Hourly
We are looking for a Customer Service Representative to support customers with professionalism, accuracy, and a helpful approach in San Francisco, California. This is a Contract position for someone who can create a positive experience on every interaction while managing inquiries efficiently and thoroughly. The ideal candidate is dependable during scheduled hours, communicates clearly, and takes feedback well to continuously improve performance. Responsibilities: • Respond to incoming customer calls and messages with patience, clarity, and a service-focused attitude. • Guide customers through questions, applications, or order-related needs to help them complete the correct forms accurately the first time. • Record customer details and enter information carefully to maintain complete and accurate documentation. • Follow up on outstanding items to reduce delays and keep customer requests moving toward resolution. • Handle both inbound and outbound communication as needed to provide updates, gather missing information, and resolve issues. • Remain available and engaged during assigned queue hours, maintaining consistent attendance and dependable coverage. • Apply coaching and feedback to improve call quality, accuracy, and overall customer satisfaction.
2026-10-07T00:00:00Z

Customer Service Representative

San Francisco, CA
remote
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume service environment in San Francisco, California. This Contract position focuses on delivering timely assistance to customers, handling inquiries with professionalism, and ensuring accurate order processing. The ideal candidate is comfortable managing frequent phone interactions while maintaining a helpful, solutions-oriented approach. Responsibilities: • Respond to incoming customer calls promptly and provide clear, courteous support for a range of service-related questions. • Place outbound calls as needed to follow up on requests, confirm details, or resolve outstanding customer concerns. • Enter orders and update customer information carefully to maintain accurate records and support smooth transaction processing. • Address customer issues by identifying needs, explaining available solutions, and escalating more complex matters when appropriate. • Manage a steady volume of call center activity while meeting service expectations for responsiveness and quality. • Document conversations, actions taken, and outcomes to ensure complete and organized customer interaction records.
2026-10-28T00:00:00Z

Customer Service Representative

Ross, CA
onsite
Temporary / Contract
24 - 25 USD / Hourly
We are looking for a Customer Service Representative to support an upcoming event through a Contract assignment. This role is ideal for someone who enjoys engaging with people, representing a brand effectively, and delivering a positive customer experience in a fast-paced setting. The selected candidate will help create a welcoming booth environment, respond to attendee questions, and capture customer interest with accuracy and care. Responsibilities: • Prepare the event booth before opening by organizing materials, arranging displays, and ensuring the space is ready for visitors. • Represent the company at the trade event by welcoming attendees and creating a friendly, positive first impression. • Share clear and accurate information about the company’s products, service locations, and general offerings. • Respond to customer questions about item availability and help guide visitors to appropriate solutions. • Gather attendee details, requests, and follow-up needs with careful attention to accuracy and completeness. • Coordinate product sample requests with the appropriate teams and keep supporting records well organized. • Support event operations throughout the assignment, including booth coverage during event hours and breakdown at the close of the event. • Build positive connections with customers and prospective clients by providing attentive, high-quality service at every interaction.
2026-10-13T00:00:00Z

Customer Service Representative

San Francisco, CA
remote
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join our team on a Contract basis in San Francisco, California. This position supports customers during Pacific Time business hours and focuses on delivering thoughtful, accurate assistance across a high volume of service requests. The ideal candidate brings strong communication skills, sound judgment, and a genuine commitment to creating a positive support experience. Responsibilities: • Monitor incoming support requests to recognize recurring issues and surface opportunities to strengthen workflows, response templates, and help resources • Contribute to the development and rollout of improved service practices that increase consistency, speed, and overall team effectiveness • Respond to customer inquiries through ticketing and call-based channels with professionalism, empathy, and close attention to detail • Handle inbound and outbound customer interactions efficiently while maintaining accuracy in order entry and issue resolution • Create and maintain clear internal or customer-facing documentation that helps streamline support and reduce repeat questions • Prioritize a large volume of cases in a fast-paced environment, ensuring timely follow-up and dependable service outcomes
2026-10-28T00:00:00Z

Client Services Coordinator

San Mateo, CA
onsite
Temporary / Contract
27 - 29 USD / Hourly
Are you passionate about helping individuals and families overcome housing instability and regain their footing? Our recruiting team is partnering with a respected community-based nonprofit dedicated to helping individuals and families access essential services and build a path toward stability, to identify a compassionate, resourceful, and solutions-driven CES Diversion Specialist. This is an opportunity to do more than connect people with resources. You will work directly with individuals and families experiencing housing crises, helping them explore safe alternatives to homelessness, navigate community resources, and identify realistic solutions that support long-term housing stability. The ideal candidate is a strong advocate, a creative problem-solver, and an empathetic communicator who can build trust with people facing challenging circumstances. If you thrive in a mission-driven environment and want your work to have a tangible impact on the community, this could be the opportunity for you. What You'll Do<ul><li>Prevent Homelessness Before It Begins: Engage with individuals and families experiencing housing instability to assess their immediate needs and explore alternatives to entering the homeless response system.</li><li>Provide Client-Centered Support: Conduct diversion assessments and collaborative problem-solving conversations to identify practical, individualized solutions that help clients remain housed or secure alternative safe housing.</li><li>Connect Clients With Critical Resources: Help individuals navigate community services, including emergency financial assistance, rental assistance, transportation, benefits, employment resources, family supports, and other available programs.</li><li>Develop Actionable Housing Plans: Work collaboratively with clients to identify barriers, establish achievable goals, and develop clear next steps toward housing stability.</li><li>Navigate the Coordinated Entry System (CES): Assist clients with appropriate referrals, system navigation, documentation, and coordination with community partners in accordance with program guidelines.</li><li>Build Community Partnerships: Coordinate with shelters, housing providers, nonprofit organizations, and other service agencies to identify available resources and facilitate effective referrals.</li><li>Advocate for Vulnerable Populations: Approach every interaction with dignity, respect, cultural sensitivity, and an understanding of the challenges associated with housing insecurity.</li><li>Maintain Accurate Documentation: Complete client assessments, case notes, referrals, service records, and program documentation while maintaining confidentiality and adhering to applicable policies.</li><li>Follow Through on Client Outcomes: Monitor progress, address emerging barriers, and help clients connect with additional support when their initial housing plan needs to change.</li><li>Support Program Effectiveness: Collaborate with the broader team to identify service gaps, strengthen referral pathways, and improve outcomes for individuals and families seeking assistance.</li></ul>
2026-10-28T00:00:00Z

Account Management Specialist Customer Service

Oakland, CA
onsite
Temporary / Contract
26 - 32 USD / Hourly
We are seeking an Account Management Specialist to provide exceptional customer service, support client accounts, and build strong business relationships.Responsibilities:<ul><li>Serve as the main point of contact for assigned customer accounts</li><li>Respond to client questions regarding orders, services, and account activity</li><li>Coordinate with internal teams to resolve issues</li><li>Maintain accurate account records and documentation</li><li>Support account reviews and reporting</li><li>Ensure a high level of customer satisfaction</li></ul>
2026-10-17T00:00:00Z

Client Service Associate

San Mateo, CA
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
Reach out to Michelle Espejo via email or LinkedIn for additional information or questions regarding this listing. Client Service Associate | Wealth Management Firm Join a growing, independent wealth management firm with a loyal client base, strong reputation, and long track record of success. This is an excellent opportunity for someone who enjoys the client service and operational side of wealth management and wants to build a long-term career without pursuing the traditional advisor or sales path. The role offers strong work-life balance, meaningful client interaction, and the opportunity to work closely with experienced advisors. You'll join a stable, collaborative team where you can make an immediate impact while continuing to grow your wealth management expertise. Responsibilities<ul><li>Manage new account openings, account maintenance, and client paperwork</li><li>Process money movements, beneficiary changes, and other account transactions</li><li>Communicate directly with clients to gather information and resolve requests</li><li>Coordinate with custodians and internal teams to ensure timely processing</li><li>Support insurance paperwork and client documentation</li><li>Partner with advisors on day-to-day client service and operations </li><li>Maintain accurate client records and support special projects</li></ul>For fastest consideration, reach out to Michelle Espejo via email or LinkedIn.
2026-10-23T00:00:00Z

Client Service Associate

San Carlos, CA
onsite
Permanent / Full Time
60000 - 90000 USD / Yearly
Anisa is a Direct-Hire Recruiter with Robert Half Financial Services, specializing in roles within Finance & Accounting across the Bay Area. Happy to connect with professionals in the space, even if you’re just curious about the market. ✨ Client Service Associate📍 Remote🏢 Growing & Independent Wealth Management Firm💰 Base + Bonus Looking for a role where you can make a real impact on the client experience? A growing and highly regarded independent wealth management practice is seeking a Client Service Associate to become a key member of its client operations team. This is an opportunity to join a stable, relationship-driven advisory firm that values exceptional service, collaboration, and long-term career growth. What You'll Be DoingAs the Client Service Associate, you'll play a central role in supporting clients, advisors, and the overall operation of the practice by:<ul><li>Managing client account servicing, including account openings, transfers, money movements, beneficiary updates, rollovers, and distribution requests.</li><li>Coordinating insurance and annuity processes from application through policy delivery, including underwriting follow-up and client communication.</li><li>Serving as a primary client contact for service requests, documentation collection, account maintenance, and general inquiries.</li><li>Maintaining accurate client records and workflow tracking within CRM and financial planning systems.</li><li>Supporting financial planning initiatives through client onboarding, data gathering, account aggregation, and document organization.</li><li>Coordinating advisor calendars and scheduling client meetings.</li><li>Monitoring operational workflows, compliance requirements, and regulatory documentation.</li><li>Collaborating with custodians, carriers, and internal team members to ensure seamless execution of client requests.</li><li>Managing referral and prospect engagement activities, client appreciation initiatives, and marketing campaigns.</li><li>Assisting with social media content and digital engagement efforts across multiple platforms.</li><li>Providing ongoing operational support and helping drive process improvements across the practice</li></ul>Why Candidates Are Excited About This Opportunity✅ Direct exposure to advisors, clients, and financial planning activities rather than purely administrative work.✅ Opportunity to build expertise across wealth management operations, insurance, financial planning, and client relationship management.✅ High-impact role where your contributions will be visible and appreciated.✅ Stable and established practice with a strong reputation and long-term growth outlook.✅ Collaborative team environment that values professionalism, flexibility, and work-life balance.✅ Excellent fit for someone seeking a long-term career path in wealth management operations and client service.
2026-10-26T00:00:00Z

12 results for Call Center Manager in Oakland, CA