Client Services Support II<p><br></p><p><br></p><p>Responsibilities:</p><p>• Provide consistent and high-quality IT support to customers, both onsite and remotely.</p><p>• Engage in MAC support, as well as PC and some infrastructure support.</p><p>• Address customer inquiries and resolve any technical issues they may be experiencing.</p><p>• Demonstrate strong understanding and ability to troubleshoot O365 Office, Teams, Teams Rooms, and other products.</p><p>• Maintain an organized and accurate record of customer credit applications and transactions.</p><p>• Contribute to, share knowledge, and provide feedback to update existing processes to streamline support as per business requirements.</p><p>• Deliver White Glove Support for Executive members of the client base as needed.</p><p>• Ensure accurate physical inventory of company IT equipment and mobile devices.</p><p>• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.</p><p>• Exhibit strong operational understanding of Office Suite and Teams, and provide support for large conference rooms/meetings.</p>
