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2 results for E Commerce Specialist in Norwalk, CT

Business Implementation & Support Specialist

Paramus, NJ
onsite
Permanent / Full Time
90000 - 125000 USD / Yearly
Key ResponsibilitiesTraining & Enablement<ul><li>Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff.</li><li>Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards.</li><li>Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites.</li><li>Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training.</li><li>Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues.</li></ul> Platform Operations & Support<ul><li>Manage platform configuration, including user permissions, business units, form creation, and pricebook administration.</li><li>Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance.</li><li>Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards.</li><li>Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO.</li><li>Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.</li></ul> Knowledge, Skills, and Abilities<ul><li>Advanced proficiency with field service management or business operations platforms, including configuration, troubleshooting, and end-user training across functional workflows (ServiceTitan experience strongly preferred).</li><li>Proven ability to train and coach users with varying levels of technical skill in a clear, patient, and professional manner.</li><li>Strong written communication skills with the ability to produce clear SOPs, internal communications, and technical documentation.</li><li>Demonstrated project coordination skills with the ability to manage multiple implementations or brand engagements simultaneously.</li><li>Comfort operating within a growing and evolving technology ecosystem and quickly learning new platforms.</li><li>Strong analytical skills with the ability to build reports and present findings in a clear, actionable format for operational leaders.</li></ul>
2026-06-15T00:00:00Z

Email Marketing Manager

Mahwah, NJ
onsite
Temporary to Hire
28 - 32.5 USD / Hourly
We are looking for an Email Marketing Manager to join a team northern New Jersey in a contract-to-permanent capacity. This role focuses on building and optimizing email initiatives that strengthen audience engagement, improve conversion performance, and support broader marketing goals. The ideal candidate combines hands-on campaign execution with strong analytical thinking, creative sensibility, and the ability to keep multiple projects moving efficiently across internal teams. Responsibilities:• Monitor email and campaign results, translate performance data into meaningful insights, and recommend adjustments that improve future outcomes.• Plan and execute testing strategies across subject lines, content, layouts, and audience segments to increase engagement, conversion rates, and retention.• Keep campaign records organized by maintaining schedules, asset libraries, status updates, and reporting materials for team visibility and accuracy.• Coordinate email projects through workflow management tools such as Asana, ensuring milestones, approvals, and deliverables are completed on time.• Develop and manage email marketing initiatives using marketing automation and email platform tools to support ongoing campaign objectives.• Partner with internal stakeholders to align messaging, creative execution, and launch timing across marketing efforts.• Support the design and production of email assets using Adobe Creative Cloud while maintaining brand consistency and visual quality. 02720-0013454992
2026-06-25T00:00:00Z