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3 results for Director Customer Service Operations in Norwalk, CT
- Newark, NJ
- onsite
- Temporary / Contract
- 16 - 18 USD / Hourly
- We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively.<br><br>Responsibilities:<br>• Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns.<br>• Process orders accurately and efficiently, ensuring all details are captured correctly.<br>• Maintain detailed records of customer interactions and transactions in the system.<br>• Resolve customer issues promptly, coordinating with internal teams when necessary.<br>• Provide clear and accurate information about products, services, and company policies.<br>• Strive to exceed customer satisfaction standards by offering exceptional service.<br>• Follow established procedures and guidelines for call center operations.<br>• Monitor and manage multiple customer accounts simultaneously.<br>• Identify opportunities to improve service processes and share feedback with management.
- 2026-04-06T00:00:00Z
- Bloomfield, NJ
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Customer Service Representative to support consumer inquiries and product-related concerns for a growing organization in Bloomfield, New Jersey. This Long-term Contract opportunity combines onsite collaboration two days per week with remote work three days per week and is ideal for someone who enjoys delivering thoughtful service across phone, email, and digital channels. The person in this role will help ensure customer issues are documented accurately, resolved efficiently, and handled with professionalism.<br><br>Responsibilities:<br>• Oversee incoming service requests through the ticketing system and keep each case updated from intake through resolution.<br>• Address customer questions, product-related concerns, and general support needs across phone, email, and online channels.<br>• Record complaint details carefully and maintain complete, accurate documentation for tracking and follow-up purposes.<br>• Support e-commerce customers by resolving order-related issues, website concerns, and sales inquiries in a timely manner.<br>• Assist with seasonal demand related to Advent Calendar sales activities during the second half of the year.<br>• Work closely with the Consumer Relations Lead to escalate complex issues and ensure consistent service standards are met.<br>• Enter and manage customer information, case notes, and order details within internal platforms and reporting tools.
- 2026-04-23T00:00:00Z
- New York, NY
- onsite
- Temporary to Hire
- 20.9 - 22 USD / Hourly
- We are looking for a customer-focused Customer Service Representative to support daily client interactions for a real estate and property organization. This contract opportunity is ideal for someone who is comfortable managing a high volume of communications, maintaining accurate records, and delivering attentive service across phone and email channels. The position requires regular onsite attendance and offers the chance to contribute to both customer support and accounts receivable-related activities in a fast-paced environment.<br><br>Responsibilities:<br>• Manage incoming customer calls and emails, providing timely assistance and resolving questions with an attentive approach.<br>• Place outbound calls as needed to follow up on inquiries, payment-related matters, and service requests.<br>• Enter and update customer, order, and account information accurately within internal systems and spreadsheets.<br>• Coordinate appointments and schedule-related communication to support efficient service delivery.<br>• Assist with accounts receivable support tasks, including documenting customer interactions and tracking payment issues.<br>• Use Microsoft Office tools, especially Excel and Word, to maintain records, prepare reports, and organize daily work.<br>• Support property-related customer service activities while ensuring details are recorded clearly and consistently.<br>• Collaborate with internal team members and leadership to address service concerns and keep workflows moving effectively.
- 2026-04-22T00:00:00Z