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1 result for Customer Service Representative in North Tonawanda, NY
- Tonawanda, NY
- onsite
- Contract / Temporary to Hire
- 18 - 18 USD / Hourly
- We are looking for a dedicated Customer Service Representative to join our team in Tonawanda, New York. In this Contract to permanent position, you will play a vital role in supporting customers with inquiries, order processing, and product-related assistance in a fast-paced environment. This is an on-site role with opportunities for overtime, offering a casual and collaborative workplace.<br><br>Responsibilities:<br>• Handle a high volume of inbound and outbound calls daily, providing prompt and detail-oriented support to customers.<br>• Assist customers with placing orders and ensure accurate entry into the system.<br>• Guide customers through product installation processes and address technical questions.<br>• Respond to and resolve e-ticket inquiries in a timely and efficient manner.<br>• Collaborate with team members to deliver exceptional customer service and meet departmental goals.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Utilize Microsoft Office tools to manage documentation and communication effectively.<br>• Stay informed about company products and services to provide accurate information to customers.<br>• Identify opportunities to improve customer satisfaction and escalate complex issues when necessary.<br>• Uphold a positive and detail-oriented demeanor, contributing to a supportive work environment.
- 2026-04-06T00:00:00Z