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2 results for Hardware Analyst in North Olmsted, OH
- Uniontown, OH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio. This long-term contract opportunity supports day-to-day technical assistance for field operations and internal users. The role is ideal for someone who is comfortable troubleshooting Windows environments, documenting issues clearly, and providing responsive service through a ticket-driven support process.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical support by responding to inbound requests from field technicians and resolving desktop and application-related issues.</p><p>• Investigate problems in Windows 10 and related Microsoft environments, identify root causes, and determine appropriate next steps for resolution.</p><p>• Access business applications before and after upgrade activities to record defects, confirm functionality, and capture findings accurately.</p><p>• Create, update, and track service desk tickets to ensure incidents and deficiencies are documented and routed correctly.</p><p>• Use Active Directory tools to support account-related requests, access issues, and basic user administration tasks.</p><p>• Maintain detailed support records, issue notes, and status updates so teams have clear visibility into open items.</p><p>• Participate in initial daytime training and onboarding activities to gain system access and prepare for the assigned support schedule.</p><p>• Work a four-day, ten-hour shift schedule after onboarding while meeting service expectations and response timelines.</p>
- 2026-04-24T00:00:00Z
- Uniontown, OH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio on a long-term contract assignment. This position supports technical operations by documenting application issues, assisting field technicians through an inbound support queue, and helping maintain consistent service during scheduled project work. The role begins with daytime training and access setup, then transitions to a four-day workweek schedule.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line support for field technicians by responding to incoming calls and resolving routine technical questions.</p><p>• Review application behavior before and after upgrade-related activities and record any issues that require follow-up.</p><p>• Create, update, and track service desk tickets to ensure technical problems are properly documented and routed.</p><p>• Troubleshoot Windows-based desktop and access issues using established support procedures and escalation paths.</p><p>• Use Active Directory to assist with user access, account support, and related administrative tasks.</p><p>• Document deficiencies clearly so support teams can investigate and address unresolved problems.</p><p>• Participate in initial daytime training and network access preparation before moving to the standard project schedule.</p>
- 2026-04-24T00:00:00Z