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5 results for Helpline Call Center in North Miami, FL

Helpline Counselor

North Miami, FL
onsite
Temporary / Contract
21 - 23.5 USD / Hourly
We are looking for a compassionate Helpline Counselor to support individuals facing emotional or behavioral health challenges. This contract-to-hire position is ideal for someone who communicates with empathy, remains composed during sensitive conversations, and is passionate about contributing to a community-focused support environment. The role involves assisting callers, accurately documenting interactions, and helping connect individuals with appropriate resources while maintaining a thoughtful, professional, and caring approach. Responsibilities:• Respond to incoming calls from individuals seeking support and provide calm, respectful assistance during emotionally sensitive situations.• Record caller details, case notes, and service-related information with a high level of accuracy and confidentiality.• Help assess immediate needs and direct individuals to relevant behavioral health, crisis support, or community-based resources.• Maintain a detail-oriented and empathetic approach when handling distressed, urgent, or complex customer interactions.• Support follow-up activities and coordination efforts related to patient assistance, case support, or service continuity.• Participate in training related to crisis response, suicide prevention, and best practices for assisting vulnerable populations.• Use call handling and data entry systems effectively to manage interactions and maintain organized documentation.
2026-05-19T00:00:00Z

Helpline CSR

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Helpline Care CoordinatorMiami, FL | Bilingual English/Spanish Required A mission-driven organization is seeking a compassionate and professional Helpline Care Coordinator to provide support, advocacy, and care coordination services for individuals in need. This role is ideal for someone passionate about helping others, crisis intervention, and community resources.Job Responsibilities:<ul><li>Provide follow-up and care coordination for clients needing additional support and advocacy</li><li>Assist clients with system navigation through intake, screening, assessment, referral, and service linkage via phone and email</li><li>Provide crisis counseling and suicide intervention support when needed</li><li>Complete safety/risk screenings and person-centered assessments</li><li>Coordinate referrals and warm transfers to appropriate community resources</li><li>Advocate for clients and maintain accurate case documentation and reporting</li><li>Support maintenance of the Community Resource Directory and Data Resource initiatives</li><li>Participate in trainings, supervision, and team meetings</li><li>Represent the Contact Center at outreach events and community boards as needed</li></ul>
2026-05-14T00:00:00Z

Customer Service Representative

Fort Lauderdale, FL
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to support clients in Fort Lauderdale, Florida through each stage of the arbitration experience. This position is ideal for someone who communicates calmly, stays organized in a fast-paced service environment, and can provide clear guidance over the phone and through case-related follow-up. The person in this role will help clients understand their case progress, coordinate hearing preparation needs, and ensure every interaction is documented accurately and professionally. Responsibilities:• Respond to incoming client calls and provide timely, accurate updates regarding case progress and next steps.• Guide clients through hearing preparation by explaining expectations, confirming schedules, and assisting with virtual meeting access such as Zoom.• Support individuals in locating and understanding case-related details, documents, and available resources.• Deliver courteous and compassionate service while helping clients navigate sensitive situations throughout the arbitration process.• Record conversations, follow-up actions, and case notes with a high level of accuracy in Zoho or a comparable CRM platform.• Coordinate with internal teams as needed to ensure client questions are addressed and service issues are resolved efficiently.• Maintain organized records and uphold quality standards for all customer interactions and case communications.
2026-04-24T00:00:00Z

Customer Service Representative

Boca Raton, FL
remote
Temporary / Contract
15.675 - 18.15 USD / Hourly
We are looking for a Customer Service Representative to support a healthcare outreach initiative in Boca Raton, Florida. This Contract position focuses on connecting with eligible members through high-volume outbound calling, helping them understand available program benefits, and assisting with appointment scheduling within a time-sensitive campaign. The role is primarily remote and suits someone who communicates clearly, follows established scripts accurately, and maintains thorough records of each interaction. Responsibilities:• Place a high volume of outbound calls each day to contact eligible individuals and explain available healthcare program opportunities.• Use approved talking points to guide conversations, answer basic questions, and encourage members to schedule appointments when appropriate.• Leave clear voicemail messages when live contact is not made and complete timely follow-up documentation for each outreach attempt.• Record call outcomes, update customer information, and maintain accurate notes in the appropriate systems.• Coordinate appointment scheduling for interested participants during the active campaign period.• Handle occasional inbound inquiries related to outreach efforts and provide courteous, service-focused support.• Retrieve company-issued equipment at the start of the assignment and return it at the conclusion of the engagement.• Visit the designated office for equipment troubleshooting when technical issues cannot be resolved remotely.
2026-05-15T00:00:00Z

Bilingual Spanish Patient Service Representative

Miami, FL
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Patient Service Representative to support front-end patient access and administrative operations for a healthcare setting. This is a Contract position focused on delivering a detail-oriented patient experience while coordinating registration, scheduling, billing support, and insurance-related activities. The ideal candidate will balance accuracy, discretion, and responsiveness while working closely with patients, providers, and program staff to keep daily workflows organized and compliant. Responsibilities: • Welcome patients and visitors courteously while providing service that reflects established patient care and customer support expectations. • Complete patient registration activities accurately, update demographic and account details, and safeguard confidential health information at all times. • Perform financial screening, collect applicable payments, and document transactions correctly within required records and tracking processes. • Prepare and submit billing for assigned providers, review charge activity for accuracy, and follow posting guidelines to keep accounts up to date. • Follow up with providers regarding unresolved encounters or outstanding charges to help prevent delays in claim and billing workflows. • Coordinate with program managers on daily appointment activity, including missed visits, cancellations, and schedule updates. • Place outbound calls to confirm upcoming appointments and support attendance for both new and returning patients. • Verify Medicaid and managed care coverage, assist with eligibility and enrollment steps, and process disenrollment actions when needed. • Maintain reports, logs, and compliance-related data, including meaningful use reporting, and scan supporting documents into patient charts. • Share information about available organizational and community services, schedule follow-up care, and assist with additional departmental projects as assigned by leadership.
2026-05-15T00:00:00Z