163 Results for Help Desk Tier 3 Jobs in Norfolk, VA

Add your latest resume to match with open positions.

Desktop Support /Service Desk Analyst|Cloud IT Support - FTE

Des Moines, IA
onsite
Permanent / Full Time
65000.00 - 75000.00 USD / Yearly
TITLE: CLOUD IT SUPPORT SPECIALIST – TIER 1 – 3 - WORK EASTERN TIME ZONE HOURS. IMMEDIATE HIRE! IMMEDIATE INTERVIEW!LOCATION: 100% REMOTE OR HYBRID MUST BE A US CITIZEN / GREEN CARD HOLDER – NO H1B visa, No F1 No OPT status.Direct Hire PERM up to $75K PLUS OVERTIME + BENEFITS!At least 2 years of PROFESSIONAL experience. College experience only won’t be considered.PERKS: Company is migrating to the CLOUD! HUGE OPPORTUNITY TO GAIN CLOUD EXPERIENCEDo you love helping others & solving tech challenges?Are you an IT Support Analyst who thrives on delivering exceptional IT support?We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term role with a Mid company focused on Help Desk, Break/Fix, & Desktop Support!WHITE GLOVE EXECUTIVE LEVEL EXPERIENCEMUST HAVE ULTRA SHARP PROFESSIONAL COMMUNICATION!Azure, Intune, M365/ O365Only apply if you have positive attitudes, strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!What You Will Do:Your day-to-day will include:<ul><li>Tier 1 – Tier 3, + Desktop Support, hand holding a User Base in a small 3 person team as primary Help Desk Support</li><li>MUST HAVE ULTRA SHARP PROFESSIONAL COMMUNICATION!</li><li>MUST HAVE GOOGLE WORKSPACE EXPERIENE !!</li><li>Cloud, Intune, AutoPilot, M365 / O365 / Active Directory</li><li>Mac & Windows Support</li><li>Google Workspace experience is REQUIRED</li><li>Laptop Imaging & Automation! Volume laptop rollouts</li><li>Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support</li><li>Ticketing Management System experience</li><li>Resolving High Volume of tickets</li><li>Hybrid Active Directory: Password resets, account unlocks, access management</li></ul>Must-Haves<ul><li>1+ year professional experience</li><li>MUST HAVE ULTRA SHARP PROFESSIONAL COMMUNICATION!</li><li>Tier 1 – Tier 3 Help Desk experience</li><li>Google Workspace - Google Platform support experience</li><li>Solid Hardware & Software troubleshooting skills</li><li>Citrix</li><li>M365 & Azure</li></ul>Soft Skills That Make You Stand Apart<ul><li>A problem-solver with a can-do attitude</li><li>PROFESSIONAL COMMUNICATION SKILLS !!</li></ul>If you're excited to troubleshoot, and expand your IT Support skills with a prestigious company, don't wait—apply today.This is a full-time salaried Cloud Help Desk Specialist PERM up to $75K PLUS bonus + BENEFITS!For immediate & confidential consideration for IT SUPPORT SPECIALIST, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. My DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY.
2026-10-06T21:24:04Z

Help Desk Analyst II

Lee, MA
onsite
Temporary / Contract
28.00 - 31.00 USD / Hourly
Tier 2 IT Support Specialist Location: Lee, MA (100% Onsite)Duration: 6-Month Contract with Potential ExtensionCompensation: Up to $31.00/hourBenefits: Eligible for Paid Time Off (PTO) and Paid Holidays over the course of the contractHours: 40 Weekly, Monday through Friday Overview Robert Half is seeking an experienced Tier 2 IT Support Specialist for a full-time contract opportunity in Lee, MA. This position is ideal for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working closely with a collaborative IT team. The selected candidate will provide technical support to employees, assist with desktop and user support issues, and help maintain daily IT operations. The initial contract is expected to last six months, with the potential for extension. Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support to end users</li><li>Troubleshoot hardware, software, and user account issues</li><li>Assist with workstation deployments, upgrades, and replacements</li><li>Support user onboarding, offboarding, and access requests</li><li>Troubleshoot connectivity, authentication, and application-related issues</li><li>Document incidents, resolutions, and support procedures</li><li>Collaborate with other IT team members to resolve complex issues</li><li>Deliver professional and customer-focused support to end users</li></ul>
2026-09-22T15:23:45Z

Desktop Support Technician

Jacksonville, FL
remote
Temporary to Hire
- USD / Hourly
Provide Tier 2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines.
2026-09-30T20:58:44Z

Help Desk Analyst II

Atlanta, GA
remote
Temporary / Contract
26.00 - 29.00 USD / Hourly
The Help Desk II / IT Support Specialist provides Tier 2 technical support to end users across a Microsoft-based enterprise environment. This position is responsible for troubleshooting hardware, software, operating system, account access, network connectivity, and Microsoft 365 issues that require deeper investigation beyond Tier 1 support.The ideal candidate has strong Windows troubleshooting experience, understands Active Directory and Microsoft Entra ID, and is comfortable supporting users through a ticketing system while documenting issues and resolutions.Key Responsibilities<ul><li>Provide Tier 2 support for Windows 10/11 desktops, laptops, mobile devices, printers, and peripherals.</li><li>Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Support Active Directory and Microsoft Entra ID user accounts, groups, permissions, password resets, and account lockouts.</li><li>Troubleshoot VPN, Wi-Fi, TCP/IP, DNS, DHCP, and general network connectivity issues.</li><li>Support endpoint provisioning, software installation, imaging, and device configuration.</li><li>Assist with Microsoft Intune-managed devices and endpoint compliance issues.</li><li>Troubleshoot MFA, SSO, and authentication issues.</li><li>Work incidents and service requests through ServiceNow or a comparable ITSM platform.</li><li>Escalate infrastructure, networking, security, and application issues when necessary.</li><li>Maintain accurate ticket documentation and contribute to knowledge-base articles.</li></ul>
2026-10-05T14:13:45Z

Systems Admin / Tier‑3 Support

Baltimore, MD
onsite
Temporary / Contract
39.59 - 45.84 USD / Hourly
We are looking for an experienced Systems Admin / Tier-3 Support specialist to join a healthcare-focused organization in Baltimore, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a hands-on technical environment, takes initiative, and can provide advanced support across core infrastructure and end-user systems. The role supports a distributed organization with a sizable user base and multiple sites, requiring strong expertise in Microsoft technologies, endpoint administration, and hybrid identity management. You will work closely with a collaborative IT team while serving as a senior escalation point and helping strengthen day-to-day operational stability. Responsibilities: • Oversee administration of core IT platforms, including help desk tools, endpoint management solutions, backup systems, and patch deployment processes. • Maintain and support a hybrid identity environment with a strong emphasis on on-premises Active Directory, including user and computer administration, group policy management, permissions, and security group oversight. • Manage Microsoft 365 administration tasks such as identity configuration, portal administration, synchronization with Azure AD, conditional access, and group-based settings. • Perform advanced troubleshooting and resolution for escalated infrastructure, systems, and endpoint issues across a multi-site environment. • Support ongoing server and workstation maintenance to help ensure reliable performance, system availability, and compliance with operational standards. • Contribute to cloud adoption efforts by identifying and assisting with opportunities to transition appropriate on-premises services to cloud-based platforms. • Handle selected security and configuration-related activities as part of broader systems administration responsibilities. • Provide guidance and technical mentorship to entry-level IT team members while acting as a senior resource for complex support needs.
2026-09-24T20:53:45Z

Help Desk

Miami, FL
onsite
Temporary / Contract
- USD / Hourly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-10-04T23:53:43Z

IT Support Administrator

Delray Beach, FL
onsite
Temporary / Contract
- USD / Hourly
We are seeking a skilled and service-oriented IT Support Administrator to join our team. This role will be responsible for handling a wide range of technical support needs, including Level 1 through Level 3 issues, while ensuring end users receive timely and effective assistance.The ideal candidate will have hands-on experience supporting desktop and mobile technologies, enterprise applications, and core infrastructure in a fast-paced business environment.Key Responsibilities:<ul><li>Provide technical support for Level 1, Level 2, and Level 3 IT issues across the organization.</li><li>Administer and support Microsoft Office 365 environments, including email and user account troubleshooting.</li><li>Perform PC imaging, deployment, and setup for new and existing users.</li><li>Manage user accounts, permissions, and group policies within Active Directory.</li><li>Troubleshoot and resolve issues related to enterprise applications, local and network printing, email, connectivity, remote access, and hardware.</li><li>Perform desktop, laptop, and mobile device updates, including patching and routine maintenance.</li><li>Support and troubleshoot VoIP phone systems.</li><li>Manage Apple iPads and iPhones through mobile device management (MDM) solutions.</li><li>Document issues, resolutions, and support procedures to improve service delivery.</li><li>Collaborate with internal teams and vendors to resolve escalated technical issues.</li></ul>
2026-10-01T14:08:46Z

Help Desk Analyst II

Baltimore, MD
onsite
Temporary / Contract
24.70 - 28.60 USD / Hourly
We are looking for an experienced Help Desk Analyst II to support day-to-day technology needs for a mission-driven healthcare and social assistance organization in Baltimore, Maryland. This Long-term Contract opportunity is ideal for someone who is comfortable providing onsite support, resolving a wide range of end-user issues, and delivering excellent service to employees with varying levels of technical ability. The role focuses on troubleshooting modern workplace tools, maintaining smooth operation of conference room technology, and ensuring timely ticket resolution in a fast-paced environment. Responsibilities: • Provide onsite technical support for staff by diagnosing and resolving hardware, software, account access, and workstation issues across Windows 11, Linux, and Microsoft-based environments. • Manage incoming service requests through Zendesk, prioritize issues appropriately, and resolve Tier I and Tier II incidents while escalating more advanced problems when necessary. • Support Office 365 applications, Okta single sign-on access, and other cloud-based business tools to keep employees productive and secure. • Maintain and troubleshoot Zoom-enabled conference room systems, including collaboration technology such as Neat and Poly devices, to ensure reliable meeting experiences. • Assist users with content access and collaboration platforms, including cloud document management tools, while promoting efficient day-to-day usage. • Work closely with a small technology team to deliver responsive service, share updates on recurring issues, and contribute to consistent support practices. • Communicate clearly with users of different technical backgrounds, providing patient guidance and practical solutions that improve the overall support experience. • Document troubleshooting steps, resolutions, and escalation details accurately within the ticketing system to support visibility and knowledge sharing.
2026-10-07T15:08:45Z

Help Desk/Desktop Support Analyst

Exeter, NH
remote
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join a Contract assignment supporting end users in Exeter, New Hampshire. This 6–8 week opportunity is ideal for a technician who is confident resolving escalated desktop issues in a Microsoft-based environment and can deliver dependable remote support. The role requires strong troubleshooting ability, clear communication, and the initiative to manage issues independently while partnering with other IT teams when needed. Responsibilities: • Deliver Tier II assistance for desktop and laptop issues, including operating system, application, and access-related problems. • Investigate and resolve technical concerns involving Windows 10/11, Microsoft 365, Outlook, Teams, and other standard workplace tools. • Administer user account support by addressing password resets, permission requests, and directory-related access issues within Active Directory or Entra ID. • Identify and troubleshoot hardware malfunctions, printer problems, peripheral failures, and network connectivity interruptions. • Manage escalated service requests and drive incidents through resolution in alignment with response and service expectations. • Record diagnostic actions, solutions, and follow-up notes accurately within the ticket management platform. • Collaborate with infrastructure specialists and additional IT support groups when issues require higher-level technical involvement.
2026-10-01T20:25:30Z

Help Desk Technician

Lancaster, TX
onsite
Temporary to Hire
24.03 - 26.44 USD / Hourly
We are looking for a Help Desk Technician to provide dependable technical support for end users in Lancaster, Texas. This contract-to-permanent position is ideal for someone who enjoys solving technology issues, delivering a strong customer experience, and keeping support activities well documented. The person in this role will assist with desktop, device, and access-related needs while working within established IT standards and security practices. POSITION: DESKTOP SUPPORT TECHNICIANLOCATION: LANCASTER, TX ONSITEDURATION: 6 MONTH CONTRACT TO PERMANENTRATE: $24.03 - $26.44 Responsibilities:• Provide first-line technical assistance for hardware, software, and workstation issues, guiding users through solutions and restoring productivity quickly.• Diagnose and resolve problems affecting Windows 10 and Windows 11 desktop environments, escalating more complex incidents when needed.• Support user accounts and access needs within an Active Directory domain while following company security and support procedures.• Respond to and manage service desk tickets with clear updates, accurate notes, and timely follow-through until each issue is closed.• Configure, troubleshoot, and maintain end-user equipment such as printers, handheld devices, mobile devices, and other common network-connected peripherals.• Document recurring issues, resolutions, and support activities to improve knowledge sharing and strengthen team efficiency.• Investigate underlying causes of technical problems and apply sound troubleshooting methods to prevent repeat incidents.• Work independently on assigned requests while collaborating with the broader IT team to maintain reliable support coverage and service quality.
2026-09-25T05:18:45Z

Senior IT Support Specialist

Atlanta, GA
remote
Temporary / Contract
29.00 - 33.00 USD / Hourly
The Help Desk III / Senior IT Support Specialist serves as a senior escalation point for complex end-user, endpoint, identity, Microsoft 365, and infrastructure-related issues. This role bridges traditional desktop support and systems administration and is expected to independently troubleshoot issues across endpoints, identity, networking, and enterprise applications. The ideal candidate has advanced troubleshooting skills and experience supporting Microsoft Intune, Entra ID, Active Directory, Microsoft 365, PowerShell, and enterprise endpoint environments. Key Responsibilities Serve as an escalation point for Tier 1 and Tier 2 support teams. Troubleshoot complex Windows, Microsoft 365, identity, endpoint, and network issues. Administer Active Directory users, groups, permissions, Group Policy, and computer objects. Support Microsoft Entra ID, MFA, SSO, Conditional Access, and identity-related issues. Administer and troubleshoot Microsoft Intune-managed endpoints. Support Windows Autopilot provisioning and application deployments. Troubleshoot TCP/IP, DNS, DHCP, VPN, VLAN, wireless, and LAN connectivity issues. Develop PowerShell scripts to automate repetitive support and administrative tasks. Assist Systems and Network teams with infrastructure troubleshooting and project work. Perform root-cause analysis for recurring technical issues. Create technical documentation, SOPs, and knowledge-base articles. Mentor entry level Help Desk and Desktop Support technicians.
2026-10-05T14:18:46Z

Help Desk/Desktop Support Analyst

Pasco, WA
onsite
Temporary / Contract
25.00 - 30.00 USD / Hourly
Robert Half is seeking a hands-on Help Desk Technician to support a Windows-based environment. This Help Desk Technician will be responsible for supporting the ticket workload amongst other internal partners. This position is 100% Onsite in Pasco, WA and is a 2 month contract with potential to extend. Apply today! Duration: 4 months with potential to extend or convertLocation: 100% onsite in Pasco, WA. Some travel to 2-3 sites nearby.Schedule: Monday - Friday 8 AM to 5 PM PST Responsibilities:<ul><li>Install, configure, and maintain PCs and peripheral devices to ensure optimal performance.</li><li>Troubleshoot and resolve technical issues reported through help desk tickets.</li><li>Collaborate with team members, customers, and vendors to address IT-related concerns.</li><li>Provide timely and detail-oriented support to maintain system functionality and user satisfaction.</li><li>Utilize tools like ServiceNow ITSM to manage and track service desk requests.</li><li>Implement and support Active Directory and Microsoft Windows 10 environments.</li><li>Conduct routine system checks and perform necessary updates to ensure security and reliability.</li><li>Document technical procedures and resolutions for future reference.</li><li>Offer guidance and training to users on IT systems and software as needed.</li></ul>
2026-10-02T00:18:43Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
28.50 - 33.00 USD / Hourly
We are looking for a contract Help Desk/Desktop Support Analyst to provide hands-on technical support for an office from early June through the end of the summer, with potential to continue into the fall or winter. This position is ideal for an experienced support specialist who is comfortable in a primarily Windows-based environment and can deliver responsive service to employees in person. The role blends deskside troubleshooting, user account support, application assistance, and meeting room technology support, while requiring strong communication and independent judgment in a small office setting. Responsibilities: • Deliver onsite desktop and deskside support three days per week for end users in the office • Resolve higher-level technical issues that have been escalated through the support process and document outcomes in the ticketing system • Troubleshoot problems involving Windows 10 and Windows 11, Microsoft 365 applications, and general endpoint functionality • Install, remove, and reconfigure authorized software on employee devices while ensuring systems remain compliant with company standards • Support account administration tasks such as onboarding and offboarding activities, including access setup and device readiness • Provide assistance with conference room technology, audiovisual equipment, and meeting support to minimize business disruption • Assist with device and security administration using tools such as Active Directory, Intune, Defender, and Duo • Deliver application support and other related technical services as needed based on operational priorities
2026-09-22T20:18:45Z

Tier 2 Support - On-boarding Specialist

Broken Arrow, OK
onsite
Temporary / Contract
- USD / Hourly
We are looking for an experienced Tier 1 or 2 Support candidate, who will be working as an on-boarding Specialist to join a Contract assignment in Broken Arrow, Oklahoma. This role is ideal for an IT specialist who can provide hands-on technical assistance across desktop support, workstation deployment, and basic network connectivity in on-site environments. The position will focus on helping new client locations get up and running smoothly while delivering dependable day-to-day technical support. Responsibilities:• Provide on-site technical support for new client onboarding engagements, ensuring systems and user equipment are ready for business use.• Configure, deploy, and troubleshoot desktop and laptop systems running Windows 10 and Windows 11.• Set up PCs, peripherals, and related hardware while verifying proper connectivity and functionality.• Assist with basic network support tasks, including working with Ubiquiti UniFi and SonicWall firewall environments.• Support users with general IT issues, resolving escalated incidents and identifying practical solutions.• Coordinate with internal and client-side teams to maintain progress on onboarding activities and technical readiness.• Perform system checks, document completed work, and confirm that installed technology meets operational needs.• Provide support related to SharePoint access and general usage as part of the onboarding process.
2026-10-08T21:28:46Z

Help Desk/Desktop Support Analyst

Brooklyn, NY
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance on a Contract basis. This contract assignment will run for 5 weeks and supports employees with day-to-day technology issues across desktop, laptop, and productivity tools. The role is ideal for someone who can deliver responsive Tier 1 and Tier 2 support in a mixed Windows and macOS environment while maintaining a detail-oriented, service-focused approach. Responsibilities: • Deliver first- and second-level technical support for hardware, software, and basic network-related issues in an office setting. • Troubleshoot and resolve problems affecting Windows PCs, Mac computers, and commonly used end-user applications. • Assist staff with account access, configuration questions, and day-to-day use of Google Workspace tools. • Set up, image, configure, and deploy workstations and peripheral equipment for onsite users as needed. • Document incidents, solutions, and recurring issues clearly to support efficient follow-up and knowledge sharing. • Escalate more complex technical matters when necessary and coordinate with the appropriate internal or external support resources. • Provide hands-on user assistance during office hours and help maintain smooth operation of end-user technology throughout the contract period.
2026-09-22T14:23:48Z

Help Desk Analyst II - Direct Hire

Des Moines, IA
onsite
Permanent / Full Time
60000.00 - 70000.00 USD / Yearly
Help Desk Specialist / Desktop Specialist – Long-Term Opportunity with a small company! IMMEDIATE CONSIDERATION/ IMMEDIATE INTERVIEW! Location: ONSITE DAILY DES MOINES, Iowa Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!NO Sponsorship. At Least 1 year of PROFESSIONAL experience. Why Join This Company? 💼Do you love helping others and solving tech challenges? "White Glove" service working with difficult users. 🖥️ Are you an IT Support Professional who thrives on delivering exceptional technical end user support ? We're searching for a dedicated Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!📌 Expand your knowledge - Azure, O365Only apply if you have positive attitudes, 💪 strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!***For immediate consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume directly to me. ** DM me on my LinkedIN profile.*****🛠️ What You Will Do: Your day-to-day:✔️ Tier 1 Help Desk Support 💻 Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support✔️ Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.✔️ Ticketing Management System experience✔️ Addressing High Volume of tickets 📋✔️ Hybrid Active Directory: Password resets, account unlocks, and access management 🔐.✔️ Supporting Office 365 apps, Active Directory,✔️ Troubleshooting network connectivity issues 🌐 (DNS, DHCP, TCP/IP).*** Providing White Glove service to High Touch employees and executives ! Must-Haves ✅💡 1+ years Tier 1 Help Desk experience.💡 O365 experience💡 Solid hardware & software troubleshooting skills.💡 Ticketing systems💡 Knowledge of basic networking: DNS, DHCP, TCP/IP 🔌.🖱️ Experience with Citrix. 🔁 Knowledge of Cisco Meraki switches & Cisco firewalls. AzureSoft Skills 💬 That Make You a Set Apart🌟 A problem-solver with a can-do attitude. Patient, & helps users feel at ease.If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait—apply today🚀This is a full-time salaried Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!For immediate & confidential consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region- email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. AND ONE CLICK APPLY.
2026-09-21T20:23:41Z

Tier 1/Tier 2 IT Support Technician

Cape Coral, FL
onsite
Permanent / Full Time
40000.00 - 50000.00 USD / Yearly
Fast moving Level 1/Level 2 Tech Support opening with one of the area's most reputable IT Managed Services Provider in the greater Collier County area. Apply now if you meet the qualifications and are open to fully onsite roles in the area. We are looking for a detail-oriented IT support specialist to provide hands-on technical assistance for end users in Cape Coral, Florida. This position supports daily desktop, laptop, and account-related needs while helping maintain a stable and efficient computing environment. The ideal candidate is comfortable resolving common hardware and software issues, managing support requests, and delivering dependable service across Microsoft-based systems. Responsibilities:• Respond to incoming support requests and document all work clearly within the service desk ticketing system.• Diagnose and resolve routine to moderately complex issues involving Windows workstations, user accounts, office applications, and peripheral devices.• Set up, configure, and maintain desktops, laptops, printers, and other end-user equipment to support day-to-day operations.• Administer basic user and group management tasks in Active Directory, including account access updates and password support.• Provide technical assistance for Microsoft 365 applications and related user access concerns.• Troubleshoot connectivity and general networking issues affecting end-user productivity.• Support printer maintenance and break/fix activities to minimize interruptions in the workplace.• Assist with basic server, virtualization, and system administration tasks as directed by senior IT staff.
2026-10-02T13:28:45Z

Desktop Support Analyst II

Austin, TX
onsite
Temporary / Contract
25.00 - 30.00 USD / Hourly
Desktop Support Analyst IIOnsite | Austin, TX | Contract with potential to hire Robert Half is partnering with a retail client to hire a Desktop Support Analyst II (contract with opportunity to go full-time) to provide hands-on technical support for end users across a Microsoft-centric environment. This role will be responsible for troubleshooting hardware, software, and access-related issues. The ideal candidate is customer-focused, technically proficient, and capable of resolving escalated support issues in a fast-paced environment. Responsibilities:• Provide Tier 2 desktop and end-user support for Windows 11 workstations, laptops, and POS equipment.• Support user accounts, permissions, and device management within Azure Active Directory (Entra ID).• Diagnose common hardware, software, and operating system problems and apply practical solutions to restore functionality.• Configure, enroll, update, and maintain endpoint devices while enforcing security and compliance policies.• Perform software installations, hardware upgrades, system imaging, and asset management activities.• Manage and deploy devices using Microsoft Intune and Windows Autopilot.• Provide support for Shopify POS systems, including retail hardware.• Create and maintain technical documentation, user guides, and knowledge base articles.• Participate in onboarding and offboarding processes, including account provisioning, device deployment, and access management.• Utilize Zendesk to manage support tickets, document resolutions, and maintain service level agreements (SLAs).
2026-09-25T21:58:46Z

Level II - IT Support Analyst

Hartford, CT
remote
Temporary / Contract
30.00 - 35.00 USD / Hourly
Level II - IT Support Analyst (Contract-to-Hire)Location: Hartford, CT 06103 (Fully Remote)Job Type: Contract-to-HireDuration: 90-Day Contract-to-HireCompensation: Up to $35.00/hourSchedule: Monday-Friday, 40 Hours Per Week OverviewWe are seeking a Level II IT Support Analyst to join a remote IT support team. This position is ideal for a candidate with experience supporting Microsoft environments, user administration, email systems, and escalated technical support requests.The successful candidate will be responsible for handling a combination of Microsoft 365 administration, user account management, identity and access support, email administration, troubleshooting, and ticket resolution. The ideal candidate can work independently, learn new processes quickly, and provide exceptional support to end users. Responsibilities<ul><li>Troubleshoot and resolve Tier II support requests.</li><li>Support Microsoft 365 administration and user management activities.</li><li>Manage user accounts, permissions, security groups, and access requests.</li><li>Administer distribution groups, distribution lists, and shared resources.</li><li>Support email-related administration and troubleshooting.</li><li>Execute and troubleshoot PowerShell scripts.</li><li>Assist with cloud and on-premises user administration tasks.</li><li>Work tickets through a ServiceNow-based support environment.</li><li>Escalate complex issues when appropriate.</li><li>Document troubleshooting steps, procedures, and resolutions.</li><li>Collaborate with team members in a fully remote environment.</li><li>Support onboarding and offboarding activities.</li></ul>Technical EnvironmentExperience with some or all of the following technologies is preferred:<ul><li>Microsoft 365</li><li>Office 365</li><li>Exchange Online</li><li>Active Directory</li><li>Microsoft Entra ID (Azure AD)</li><li>PowerShell</li><li>ServiceNow</li><li>Azure</li><li>Windows 10 / Windows 11</li><li>Identity & Access Management</li><li>Distribution Groups</li><li>Distribution Lists</li></ul>
2026-09-23T19:43:46Z

IT Helpdesk

Everett, WA
onsite
Temporary / Contract
27.00 - 32.00 USD / Hourly
Robert Half is seeking an IT Support Specialist to support a client in the financial services industry based in Everett, Washington. This role involves Tier 1 Support end user support, onboarding/offboarding users and supporting through hardware and software issues. The position is 100% Onsite in Everett, Washington, that is 3-month contract with potential to extend or convert. Apply today! Job Details: Schedule: Monday-Fridays (7AM-4PM)Duration: 3-month contractLocation: 100% Onsite in Everrett, Washington Job Responsibilities: <ul><li>Provide Tier 1 support for employee hardware, software, login, connectivity, printer, headset, and workstation issues.</li><li>Own assigned service desk tickets from intake through resolution, including timely updates, documentation, follow-up, and proper closure.</li><li>Assist with password resets, MFA, account access, application access, and routine user provisioning/deprovisioning tasks within approved procedures.</li><li>Set up, troubleshoot, replace, and maintain laptops/desktops, monitors, docking stations, phones/headsets, and other end-user equipment.</li><li>Support employees working in the office, remotely, and through remote-desktop environments.</li><li>Provide first-line troubleshooting for systems employees use day-to-day, such as Microsoft 365, Teams, and other company applications; escalate application-specific issues when appropriate.</li><li>Communicate clearly with users, respond through the existing ticket/email thread, set expectations, and confirm resolution before closing requests.</li></ul>
2026-09-17T23:58:38Z

Help Desk/Desktop Support Analyst

Milwaukee, WI
onsite
Permanent / Full Time
70000.00 - 80000.00 USD / Yearly
We are looking for a Technical Support Analyst to provide dependable technical assistance and support the stability, security, and performance of end-user technology across the organization in the greater Milwaukee Area. This role works closely with IT leadership and team members to manage desktop environments, respond to service issues, and maintain Microsoft-based systems including Windows 11, Azure, Entra, and related business applications. The ideal candidate brings a strong service mindset, sound troubleshooting ability, and the flexibility to participate in a shared on-call rotation and occasional onsite support as needed. Local candidates to Milwaukee are encouraged to apply! Responsibilities:• Partner with the IT team to carry out departmental objectives, support technology priorities, and contribute to ongoing service improvements.• Serve as a reliable point of contact for employees, colleagues, and external partners by delivering responsive technical support and clear communication.• Provide guidance on system usage, operational best practices, and device security standards to support compliance with organizational and regulatory expectations.• Manage day-to-day desktop and infrastructure support activities, including service requests, change-related tasks, system monitoring, and issue resolution.• Install, configure, maintain, and refresh workstation hardware and software while following established lifecycle management practices.• Investigate and resolve desktop, application, and user-access issues, escalating more complex problems when necessary to ensure timely outcomes.• Oversee help desk tickets from intake through closure by prioritizing requests, documenting work thoroughly, and meeting response expectations.• Maintain service reliability for end-user environments through software deployments, upgrades, administration, troubleshooting, and recommendations for future enhancements.• Keep accurate records for configurations, procedural documentation, licensing, contracts, and system changes to support audit readiness and policy compliance.• Participate in a rotating on-call schedule and provide technical support for conference rooms and shared meeting spaces when business needs require it.
2026-09-23T13:34:07Z

Senior IT Support Specialist

Coalinga, CA
onsite
Permanent / Full Time
75000.00 - 80000.00 USD / Yearly
We are seeking a Senior IT Support Specialist to join an established organization in Coalinga. This is a hands-on technical role that will serve as an escalation point for Tier 2 IT issues while providing technical guidance and mentorship to junior IT staff. Responsibilities:<ul><li>Troubleshoot escalated hardware, software, network, access, and connectivity issues</li><li>Support Windows Server, Microsoft 365, Active Directory/Entra ID, virtualization, backups, and endpoint technologies</li><li>Support LAN/WAN, wireless, DNS, DHCP, VLAN, VPN, and VoIP environments</li><li>Assist with server administration, patching, maintenance, and troubleshooting</li><li>Provide technical direction and mentoring to junior IT staff</li><li>Support onboarding, offboarding, equipment deployment, and access management</li><li>Maintain technical documentation and coordinate with technology vendors</li></ul>
2026-10-06T20:43:43Z

IT Help Desk Specialist

Los Angeles, CA
onsite
Permanent / Full Time
50000.00 - 65000.00 USD / Yearly
IT Help Desk Specialist Company OverviewA growing professional services organization based in Los Angeles, California is seeking an IT Help Desk Specialist to provide responsive technology support to employees and help maintain reliable day-to-day IT operations. The organization offers a collaborative environment where team members can gain exposure to a broad range of Microsoft technologies while developing their technical skills and growing into additional IT responsibilities. Role SummaryThe IT Help Desk Specialist will serve as a first point of contact for employees experiencing technology issues. This role will provide hands-on support across Windows devices, Microsoft 365, user accounts, hardware, software, printers, networking, and remote connectivity. The ideal candidate has strong troubleshooting fundamentals, excellent customer service skills, and an interest in growing their career in IT support and systems administration. Key Responsibilities<ul><li>Provide first-level technical support for employees through in-person, email, phone, collaboration tools, and ticketing channels.</li><li>Troubleshoot Windows, Microsoft 365, passwords, account lockouts, printers, peripherals, VPN, Wi-Fi, and basic network connectivity issues.</li><li>Support employee onboarding and offboarding, including user account setup, access changes, and workstation preparation.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, software, and other workplace technology.</li><li>Manage support requests through the IT ticketing system, documenting troubleshooting steps and ensuring timely resolution or escalation.</li><li>Support Active Directory and cloud-based identity administration for routine user and access requests.</li><li>Maintain technology inventory, documentation, and internal knowledge resources.</li><li>Assist senior IT staff with software deployments, system testing, documentation, and company-wide technology projects.</li><li>Coordinate with technology vendors and escalate complex technical issues when appropriate.</li><li>Communicate technical solutions clearly and professionally to non-technical users.</li></ul>Additional Details<ul><li>Fully onsite </li><li>Standard schedule: 8:30 a.m. - 5:30 p.m. with a one-hour lunch break</li><li>Occasional overtime may be required during peak business periods and month-end activities</li><li>Limited local travel may occasionally be required</li><li>Opportunity to gain experience across a broad Microsoft-focused IT environment and grow into more advanced technical responsibilities</li></ul>
2026-09-29T21:58:44Z

Tyler Munis ERP Analyst

Saint Petersburg, FL
onsite
Permanent / Full Time
70000.00 - 100000.00 USD / Yearly
Key ResponsibilitiesTyler Munis System Administration<ul><li>Administer, configure, and maintain all Tyler Munis ERP modules </li><li>Manage system updates, patches, upgrades, and environment refreshes.</li><li>Monitor system performance, troubleshoot issues, and coordinate with Tyler Technologies as needed.</li><li>Maintain user roles, permissions, security settings, and workflow configurations.</li><li>Oversee data integrity, system logs, and scheduled jobs.</li></ul>Technical Support & Maintenance<ul><li>Perform routine system health checks, database maintenance tasks, and application monitoring.</li><li>Support integrations between Munis and other City systems (e.g., HRIS, financial systems, document management).</li><li>Assist with report development using tools such as Crystal Reports, SQL, SSRS, or Munis reporting utilities.</li><li>Participate in disaster recovery planning and testing for ERP systems.</li><li>Document system configurations, procedures, and technical workflows.</li></ul>Customer Service & Functional Support<ul><li>Serve as a primary point of contact for HR, Payroll, Finance/Accounting Stakeholders using Munis.</li><li>Provide Tier 2/Tier 3 support for functional and technical issues.</li><li>Train end users, develop user guides, and support onboarding for new staff.</li><li>Collaborate with business units to analyze needs, improve processes, and implement system enhancements.</li></ul>Secondary Technical Skills (Preferred but Not Required)These skills are not mandatory but are highly valuable in supporting ERP ecosystem:<ul><li>SQL scripting and database query optimization</li><li>API or flat‑file integrations</li><li>Basic PowerShell or automation scripting</li><li>Experience with workflow automation tools</li><li>Familiarity with ITIL service management practices</li><li>Knowledge of financial, HR, payroll, or procurement business processes</li><li>Experience with cloud‑hosted Munis environments or hybrid infrastructure</li></ul>
2026-10-02T13:33:47Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
29.45 - 34.10 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving device, access, and hardware issues while delivering dependable day-to-day support across a fast-paced environment. The role focuses on maintaining desktop performance, supporting Apple-based technology, and helping employees stay productive through responsive service and sound troubleshooting. Responsibilities: • Deliver front-line technical assistance for desktop, laptop, mobile, and peripheral issues, ensuring timely resolution for end users. • Support Apple devices and Apple iOS platforms by diagnosing problems, configuring settings, and maintaining reliable performance. • Administer device management tasks through Jamf Pro, including provisioning, policy updates, and routine support activities. • Troubleshoot hardware failures and coordinate repair or replacement of workstations and related equipment as needed. • Assist users with identity and access issues by supporting authentication tools such as Okta. • Provide support for desktop environments that interact with technologies such as Cisco, Citrix, Android, and computer hardware platforms. • Set up, image, deploy, and maintain end-user devices to meet operational and security standards. • Document incidents, solutions, and recurring technical issues to improve service efficiency and knowledge sharing.
2026-10-02T18:18:46Z

163 results for Help Desk Tier 3 in Norfolk, VA