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2 results for Customer Service Specialist in Norfolk, VA

Customer Service Representative

Virginia Beach, VA
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Virginia Beach, Virginia. This is a long-term contract position within the manufacturing industry, where you will play a key role in managing business-to-business (B2B) customer interactions and ensuring smooth order processing. The ideal candidate thrives in a fast-paced environment and excels at cross-functional coordination. Responsibilities: • Process customer quotes and accurately convert them into orders within the designated system. • Verify purchase order details, including pricing, terms, and shipping requirements, to ensure accuracy. • Collaborate with sales, engineering, production, warehouse, and credit teams to address customer needs and resolve issues. • Monitor and communicate order statuses, manage backlogs, and provide timely delivery updates to clients. • Handle product returns, manage credit memos, and process credit applications as needed. • Maintain accurate and up-to-date customer records and documentation. • Assist with shipping logistics, including preparing necessary documentation for smooth delivery. • Identify opportunities for upselling accessories and parts, contributing to revenue growth.
2026-04-13T00:00:00Z

Student Support Representative

Virginia Beach, VA
onsite
Temporary to Hire
20.9 - 22 USD / Hourly
We are looking for a Student Support Representative to guide prospective students through the admissions journey and help them take the next step toward enrollment. This contract opportunity with potential for a long-term role is ideal for someone who combines strong customer service skills with a results-driven approach, ensuring each candidate receives accurate information, timely follow-up, and a supportive experience from initial inquiry through program start. The person in this role will work closely with admissions and campus partners to connect applicants with educational programs that align with their goals. Responsibilities: • Engage with prospective students by phone and through follow-up outreach to explain programs, answer questions, and move candidates through each stage of the admissions process. • Arrange and lead candidate conversations to assess interest, discuss career objectives, and determine whether available programs are a strong fit. • Manage inbound inquiries and proactive outbound contact efforts, helping applicants complete required steps from initial interest through application transfer and orientation readiness. • Maintain accurate and up-to-date records of conversations, application progress, and related admissions activity within the database. • Build a steady pipeline of prospective students through lead generation, community outreach, referral development, and consistent follow-up activity. • Partner with financial aid staff, admissions teams, and campus leadership to create a smooth and supportive enrollment experience for each applicant. • Track daily recruiting results and share activity updates with leadership to support performance reviews, planning, and enrollment strategy discussions. • Complete assigned tasks in alignment with admissions policies, compliance standards, and departmental expectations while contributing positively to the team environment.
2026-04-27T00:00:00Z