13 results for Help Desk in Norcross, GA

Front Desk Coordinator

Atlanta, GA
onsite
Temporary
20.90 - 24.20 USD / Hourly
We are looking for a dedicated Front Desk Coordinator to join our team in Atlanta, Georgia, on a contract basis. This role is ideal for someone who enjoys creating a welcoming environment while managing administrative tasks with precision. You will be the first point of contact for employees, guests, and vendors, ensuring an attentive and organized reception area. Responsibilities: • Serve as the primary contact for greeting employees, guests, and vendors, ensuring a warm and attentive experience. • Manage incoming calls using a multi-line phone system, directing them efficiently to the appropriate parties. • Oversee daily office operations to maintain a productive and organized workspace. • Coordinate and support company events and employee activities, including setup and cleanup. • Ensure meeting rooms and common areas are clean, presentable, and well-stocked. • Assist the Office Manager with administrative tasks and routine office procedures. • Facilitate workstation setup and onboarding for new employees to ensure a smooth transition. • Organize and maintain files, ensuring accessibility and accuracy of records. • Provide concierge-style services to enhance the overall employee and guest experience.
2026-03-18T19:54:03Z

Job Information Technical Support Specialist II

Alpharetta, GA
remote
Temporary
28.00 - 30.00 USD / Hourly
We are seeking a hands-on Technical Support Specialist II to provide Level 2 onsite/deskside support to employees at a corporate headquarters in Alpharetta, GA. This role is part of a broader Global Infrastructure & Enterprise Services organization (150+ professionals supporting 13,000+ global users) and plays a key role in ensuring stable, high-quality IT operations for a fast-paced, growing enterprise.This position is ideal for an early-career support professional (typically 1–3 years experience) who wants to grow quickly, work directly with end users, and gain deep exposure to enterprise‑grade tools and environments.You will partner closely with Level 1 Service Desk teams and collaborate with Level 3 engineering groups to ensure efficient incident resolution, excellent customer service, and strong documentation standards. Key Responsibilities:· Provide Level 2 onsite/deskside support for Windows and macOS laptops (walk-ups + ticket queue).· Perform device lifecycle management: provisioning, imaging/enrollment, Autopilot builds, swaps, repairs coordination, leaver processing, SSD removals, and inventory control.· Administer endpoint management tools: • Windows: Autopilot / Intune• MacOS: Jamf Pro (policies, profiles, deployments, troubleshooting)· Troubleshoot collaboration tools: Microsoft 365, Teams, Outlook, SharePoint, OneDrive.· Resolve identity and access issues via Azure AD / Entra ID (MFA, SSO, access groups, device compliance).· Support Teams Rooms / AV equipment and coordinate vendor escalations.· Maintain accurate documentation and ticket updates in ServiceNow.· Identify recurring issues and contribute to knowledge base articles and process improvements.· Perform physical hardware tasks including RAM/SSD upgrades, troubleshooting peripherals, and supporting mobile devices.
2026-03-16T14:24:04Z

Field Technician

Atlanta, GA
onsite
Temporary
23.75 - 27.50 USD / Hourly
We are looking for a Field Technician to join our team in Atlanta, Georgia, on a long-term contract basis. This role involves conducting onsite audits of production devices across various client locations, ensuring devices meet required standards and documenting findings. The position requires hands-on expertise with Windows operating systems and interaction with client staff in environments that require attention to detail. Responsibilities: • Travel to client locations within the designated region to perform onsite audits of production devices. • Conduct physical inspections of desktops and laptops currently in use. • Verify the presence of necessary security and management tools on each device. • Assess installed software and identify items needing further review or follow-up. • Accurately document findings in accordance with provided standards and procedures. • Escalate technical issues or discrepancies to internal leads as needed. • Maintain clear and attentive communication and provide excellent customer service during interactions with client staff. • Work independently while adhering to guidelines and ensuring consistent results. • Adapt to changing client locations and schedules throughout the duration of the project.
2026-03-20T14:04:02Z

Test Center Administrator

Smyrna, GA
onsite
Temporary
15.00 - 16.00 USD / Hourly
We are looking for a dedicated Test Center Administrator to join our team in Smyrna, Georgia. This contract position offers flexibility in scheduling, with hours varying between part-time and extended hours depending on the season. The role requires professionalism, attention to detail, and a commitment to providing a secure and comfortable testing environment for all candidates. Responsibilities: • Greet and verify the identity of examinees upon arrival. • Conduct security checks, including wanding, to ensure a safe testing environment. • Monitor candidates closely throughout their exams to uphold testing integrity. • Address and resolve candidate issues promptly and professionally. • Maintain strict security of all materials and ensure compliance with test center procedures. • Prepare reports on irregularities or breaches of company guidelines. • Represent the organization's core values and provide exceptional service. • Handle administrative tasks such as scanning documents and answering inbound calls. • Assist in setting up and maintaining computer systems and lab equipment. • Ensure the test center remains organized and prepared for daily operations.
2026-03-23T15:14:24Z

Customer Service Representative

Atlanta, GA
onsite
Contract / Temporary to Hire
22.35 - 25.88 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent opportunity, offering the chance to grow within a dynamic and collaborative environment. The ideal candidate will bring strong interpersonal skills, attention to detail, and a passion for delivering exceptional service to internal and external customers. Responsibilities: • Respond promptly to inbound and outbound customer inquiries, ensuring accurate and timely communication. • Process customer orders efficiently using internal systems, maintaining a high degree of accuracy. • Collaborate with the production team to ensure orders are produced and shipped on schedule. • Utilize tools such as Oracle, Excel (including pivot tables and VLOOKUP functions), and other relevant software to manage data and support customer needs. • Maintain a thorough understanding of customer requirements to provide tailored solutions. • Address and resolve customer issues or concerns with attention to detail and effectiveness. • Document all customer interactions and transactions for future reference and reporting. • Support call center operations by handling a high volume of calls with efficiency. • Act as a liaison between customers and internal departments to facilitate seamless service delivery.
2026-04-02T18:48:46Z

Jr. Network Operations Engineer

Alpharetta, GA
onsite
Permanent
75000.00 - 100000.00 USD / Yearly
Network Engineer (NOC ) We are seeking a Network Engineer with strong Network Operations Center (NOC) experience to support and maintain network environments across multiple client infrastructures. This role focuses on monitoring network health, responding to alerts, troubleshooting outages, and ensuring stable and secure connectivity across distributed networks.The ideal candidate has experience working in a managed services or multi-client environment, supporting network infrastructure through monitoring platforms and escalation workflows. This role requires someone who is comfortable responding to alerts, diagnosing network incidents, and maintaining uptime across complex environments. Key Responsibilities <ul><li>Monitor network infrastructure using NOC monitoring platforms to ensure network availability and performance.</li><li>Respond to alerts and incidents related to network connectivity, access points, routing issues, and firewall events.</li><li>Troubleshoot outages and escalate or resolve issues impacting network services.</li><li>Participate in operational incident response and follow structured troubleshooting methodologies during service disruptions.</li><li>Deploy, configure, and maintain network infrastructure including routers, switches, firewalls, and wireless access points.</li><li>Support network environments across multiple client infrastructures and distributed locations.</li><li>Assist with network upgrades, configuration updates, and infrastructure improvements.</li><li>Assist with implementation and maintenance of network security practices and firewall configurations.</li><li>Support multiple firewall platforms and maintain network segmentation and access control policies.</li><li>Maintain accurate documentation of network configurations, incident response procedures, and troubleshooting steps.</li><li>Provide technical updates and reporting during operational incidents or troubleshooting activities.</li><li>Follow best practices for operational documentation and escalation procedures within the NOC environment.</li><li>Work closely with engineering teams and internal stakeholders to resolve network issues and improve infrastructure reliability.</li><li>Provide technical support and guidance to internal teams and client stakeholders when network incidents occur.</li><li>Stay current on networking technologies, monitoring tools, and operational best practices related to network infrastructure and security.</li></ul>
2026-03-05T16:23:42Z

Dispatcher

Atlanta, GA
onsite
Contract / Temporary to Hire
17.10 - 19.80 USD / Hourly
We are looking for a skilled Dispatcher to join our team in Atlanta, Georgia. This Contract to permanent position is ideal for someone who thrives in a fast-paced environment and enjoys coordinating logistics to ensure smooth operations. The role involves managing transportation services, maintaining communication with operators, and documenting daily activities to support efficient service delivery. Responsibilities: • Assign transportation services promptly while maintaining accurate check-out logs. • Coordinate stand-by or extra-board operators to address absences, service increases, or disruptions caused by traffic, vehicle issues, or emergencies. • Track attendance for operators and staff, ensuring proper records are maintained. • Allocate vehicles based on preventive maintenance schedules and capacity requirements. • Establish two-way communication with operators to provide updates on customer needs, cancellations, or route guidance. • Monitor trip statuses and operator performance, making necessary adjustments to uphold timely service. • Record and document daily operational events and scheduling data in real-time. • Collaborate with operations staff to address scheduling or passenger-related concerns effectively. • Maintain professionalism and a neat appearance while performing job duties. • Manage multiple tasks simultaneously and direct employees in their roles to ensure departmental efficiency.
2026-03-31T19:18:48Z

Field Support Engineer

Atlanta, GA
onsite
Contract / Temporary to Hire
38.00 - 44.00 USD / Hourly
We are looking for a skilled Field Support Engineer to join our team in Atlanta, Georgia. In this Contract to permanent role, you will provide hands-on technical support to clients, ensuring infrastructure reliability and addressing both routine and complex IT issues. This opportunity is ideal for professionals who excel in troubleshooting, client interaction, and maintaining high operational standards. Responsibilities: • Deliver onsite and remote technical support for client systems, addressing hardware, software, and network-related issues. • Diagnose and resolve problems with network infrastructure, cloud services, servers, and end-user devices. • Handle incident and request management using ServiceNow, ensuring efficient resolution and excellent client communication. • Monitor client environments through tools like LogicMonitor and Datto, proactively addressing alerts and system issues. • Conduct root cause analysis to identify solutions for recurring outages and infrastructure challenges. • Apply patches, remediate system alerts, and maintain the overall health of client environments. • Escalate complex technical problems to senior engineers while ensuring continuity in client communication. • Collaborate effectively with both technical and non-technical stakeholders to deliver a superior customer experience. • Adhere to security protocols and documentation standards to ensure compliance with client and internal policies.
2026-03-18T17:48:43Z

Senior AI Engineer

Atlanta, GA
remote
Contract / Temporary to Hire
80.00 - 85.00 USD / Hourly
OverviewOur client is seeking an Atlanta-based AI Engineer to accelerate their artificial intelligence strategy and project implementation across clinical and business operations. This cross-functional role will serve as a trusted partner for both clinical and financial teams, driving AI adoption with tools such as NexTech (AI scribe and clinical trials), call center AI, AI-based revenue cycle management bots, and advanced analytics through PowerBI and data integrations. Our ideal candidate is a self-starter—an “athlete” or "one-man-band"—who can communicate effectively to both IT and non-IT professionals working across different teams, catalyzing innovation, and providing strategic guidance for optimizing workflows and extracting value from healthcare data. Key Responsibilities:<ul><li>Collaborate with 12 different departments to identify, scope, and deliver AI use cases in clinical, financial, and operational domains.</li><li>Evaluate, recommend, and integrate third-party AI vendors and solutions, especially in healthcare applications such as NexTech, call center automation, AI-powered scribing, clinical trial identification, and revenue cycle management bots.</li><li>Build, customize, and deploy AI tools (including Gemini, ChatGPT, Claude, and Copilot) to create efficiencies, automate workflows, and generate actionable insights from company data (databases, emails, PowerPoint presentations).</li><li>Support clinical teams by automating patient identification for trials, improving documentation, and leveraging AI scribes in NexTech.</li><li>Assist management in leveraging AI-driven dashboards and analytics (PowerBI) to monitor key business and clinical metrics.</li><li>Ensure scalable, secure, and compliant integration of AI applications.</li><li>Maintain up-to-date knowledge of healthcare data requirements, privacy/regulatory standards, and industry best practices.</li><li>Serve as an internal consultant, staying knowledgeable about company operations and proactively looking for opportunities to drive organizational change via AI.</li></ul>
2026-03-30T15:18:48Z

Executive Assistant

Alpharetta, GA
onsite
Temporary
24.00 - 28.00 USD / Hourly
We are seeking a highly organized and proactive Executive Assistant to support our CEO’s detail oriented and personal needs while also working closely with our CFO. This role requires exceptional calendar management, travel coordination skills, ability to track and manage multiple projects and comfort operating in a dynamic, non-traditional environment. This is not a complete desk job; some responsibilities will involve running errands as needed. Key Responsibilities: Manage and prioritize complex calendars for the CEO and CFO, ensuring efficient scheduling of meetings and appointments. Arrange and coordinate domestic and international travel, including flights, accommodations, and ground transportation. Prepare travel itineraries and handle last-minute changes or emergencies related to travel plans. Support both detail oriented and personal needs for the CEO, from meeting logistics to occasional personal errands. Communicate effectively with internal and external stakeholders on behalf of the executive team. Maintain discretion and confidentiality in all matters. Utilize QuickBooks for basic financial processes; no prior accounting experience required. (Company will provide QuickBooks Certification.) Complete Notary license (company-paid). Demonstrate high aptitude and willingness to use artificial intelligence tools and adapt to new technologies. Flexibility to work some non-traditional hours (early mornings, evenings, or occasional weekends) to support executive schedules and urgent needs. Perform other administrative duties as assigned. Preferred Qualifications: Experience as an Executive Assistant or in a similar administrative support role. QuickBooks experience is preferred, but not required; willingness to complete company-paid QuickBooks Certification. Eagerness to obtain a Notary license (company-paid). Strong aptitude for AI tools, with an interest in automation and continuous process improvement. Excellent organizational, communication, and multitasking abilities. Eagerness to navigate varying tasks, including in-office, off-site, and ad hoc assignments. Reliable transportation. Why Join Us? Dynamic, hands-on environment supporting executive leadership. detail oriented growth through company-paid certifications and licensing (QuickBooks, Notary). Opportunity to become a pivotal member of a fast-paced executive team. Flexible work arrangements. If you are detail-oriented, tech-savvy, and ready to go above and beyond traditional executive assistant duties, we encourage you to apply.
2026-03-26T22:03:44Z

HR Generalist - Contract, Onsite

Atlanta, GA
onsite
Contract / Temporary to Hire
30.00 - 32.00 USD / Hourly
Robert Half HR Solutions is sourcing a contract to hire HR Generalist to support our client in Atlanta, Georgia. In this role, you will serve as a vital link between management and employees, ensuring smooth HR operations and fostering a positive workplace environment. This is a Contract to permanent position offering an excellent opportunity to contribute to key HR functions within a dynamic organization. Candidates must have recently worked with ADP WorkforceNow as their HRIS system, and preference will be given to candidates who have been an HR department of one. This role reports directly to the C-Suite/Owners and has a high level of visibility within the organization. Responsibilities:• Oversee the full recruitment lifecycle, including posting job openings, maintaining interview records, facilitating pre-employment screenings, and corresponding with candidates.• Coordinate employee onboarding and offboarding processes, including setting up new hires in systems, conducting orientations, and managing equipment and tools.• Process payroll accurately and efficiently, administer benefits, handle leave of absence requests, and manage workers' compensation claims.• Support employee relations by assisting with performance reviews, improvement plans, and addressing inquiries regarding paychecks, benefits, and attendance.• Prepare and distribute attendance reports to managers, ensuring consistent communication regarding employee performance.• Perform receptionist duties, such as arranging courier deliveries, managing incoming mail, and maintaining an organized and welcoming reception area.• Ensure proper documentation and tracking of employee-assigned items, retrieving them during offboarding processes.• Collaborate with hiring managers and IT teams to ensure new employees receive the necessary equipment, tools, and resources.• Handle expense reimbursement submissions and ensure they are accurately uploaded into the system.
2026-03-25T16:54:10Z

Program Manager/Executive Assistant

College Park, GA
onsite
Contract / Temporary to Hire
47.50 - 55.00 USD / Hourly
We are looking for a dynamic Program Manager/Executive Assistant to join our client's team in College Park, Georgia. This is a Contract to permanent position, offering an exciting opportunity to manage strategic initiatives while providing executive-level support. The ideal candidate will thrive in a fast-paced environment, balancing project management responsibilities with administrative tasks to drive organizational success. Responsibilities:• Oversee and manage a portfolio of strategic programs and projects to align with business objectives.• Lead cross-functional teams to ensure projects are delivered within defined timelines, budgets, and quality standards.• Implement and maintain effective program management strategies to optimize project outcomes.• Coordinate and arrange travel schedules, bookings, and accommodations for executives and team members.• Provide high-level executive support, including calendar management and meeting coordination.• Facilitate Agile Scrum processes to enhance team collaboration and project delivery.• Ensure clear communication and collaboration across departments for seamless project execution.• Monitor program progress and performance, identifying risks and implementing mitigation strategies.• Prepare detailed reports and presentations for stakeholders, summarizing project updates and outcomes.• Support the development and adherence to project management best practices within the organization.
2026-03-31T14:33:44Z

Artificial Intelligence (AI) Engineer

Atlanta, GA
remote
Temporary
69.66 - 80.66 USD / Hourly
We are looking for an experienced Artificial Intelligence (AI) Engineer to join our team in Atlanta, Georgia. This is a long-term contract position where you will play a pivotal role in advancing AI initiatives across clinical and business operations. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to collaborate across multiple departments to drive innovative solutions in healthcare. Responsibilities: • Partner with various departments to identify, design, and implement AI solutions that address clinical, financial, and operational needs. • Evaluate and integrate third-party AI tools and platforms, with a focus on healthcare applications such as NexTech, call center automation, AI-powered scribing, and clinical trial identification. • Develop and support AI applications to enhance patient identification for trials, automate documentation, and improve workflows. • Build and maintain AI-driven dashboards and analytics using tools like Power BI to provide actionable insights for clinical and business teams. • Ensure AI integrations meet scalability, security, and compliance requirements, adhering to healthcare data privacy standards. • Serve as a strategic advisor by proactively identifying opportunities for organizational improvement through AI. • Collaborate with stakeholders across IT and non-IT teams to foster innovation and streamline operations. • Stay updated on industry trends, regulatory standards, and emerging AI technologies relevant to healthcare. • Provide technical leadership and guidance on AI-related projects, ensuring alignment with organizational goals.
2026-03-30T14:38:43Z