Add your latest resume to match with open positions.
1 result for Customer Service Representative in Newport News, VA
- Virginia Beach, VA
- remote
- Temporary to Hire
- 19 - 20 USD / Hourly
- We are looking for a Student Support Representative to guide prospective students through the admissions journey and help them take the next step toward enrollment. This contract-to-permanent opportunity is ideal for someone who enjoys building relationships, communicating clearly, and supporting individuals as they evaluate educational options. In this role, you will act as a key point of contact from initial inquiry through program start, delivering a positive and well-organized experience while maintaining accurate records and consistent follow-up.<br><br>Responsibilities:<br>• Connect with prospective students by phone and other approved outreach methods to explain program options, admissions steps, and enrollment timelines in a clear and supportive manner.<br>• Arrange and lead candidate conversations to assess educational goals, discuss program fit, and move interested individuals forward in the admissions process.<br>• Manage the full inquiry pipeline from first contact through application transfer, including inbound and outbound communication, application support, and ongoing status updates.<br>• Maintain detailed and timely documentation of student interactions, application progress, and related activity within the database.<br>• Build interest in available programs through lead generation efforts, referral development, and persistent follow-up designed to strengthen the enrollment pipeline.<br>• Partner with financial aid teams and campus leadership to coordinate a smooth transition for students from inquiry to orientation and program start.<br>• Track daily recruiting activity, share progress with leadership, and participate in strategy discussions focused on improving enrollment outcomes.<br>• Uphold admissions policies and regulatory expectations while delivering attentive service and contributing to a collaborative team environment.<br>• Perform additional support tasks as needed to assist the admissions function and enhance the student experience.
- 2026-05-18T00:00:00Z