<p><strong>Title:</strong> AI Specialist</p><p><strong>Reports To:</strong> Director, Information Technology – North America</p><p><strong>Experience:</strong> 1–4 years</p><p><strong>Employment Type:</strong> Full-time</p><p><br></p><p><strong>Position Summary</strong></p><p><br></p><p>The AI Specialist leads the organization’s practical adoption of AI solutions. <em>Note: This is a business process automation and enablement role rather than a data science or AI engineering position.</em> The primary focus is identifying where AI assistants, bots, and agents can eliminate manual workloads, deploying those solutions using low-code platforms, and establishing the training, governance, and strategic roadmap necessary to ensure safe and effective company-wide adoption.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong></strong></p><p><em>Automation with Bots & Agents</em></p><ul><li>Partner across departments to identify repetitive, rules-based, or document-heavy tasks suitable for AI or automation.</li><li>Build and maintain agents and bots using Copilot Studio, Power Automate, and similar low-code platforms.</li><li>Document every use case including business problem, process flow (before/after), data sources, functional owner, and measurable ROI.</li><li>Manage and prioritize the AI use-case backlog and report progress to IT leadership.</li></ul><p><em>Training & Change Management</em></p><ul><li>Develop and deliver tailored AI training for employees across skill levels (from basic prompting techniques to building simple low-code agents).</li><li>Create user resources, including quick-reference guides, prompt libraries, and recorded training sessions.</li><li>Establish and facilitate a network of departmental "AI Champions" to drive grassroots adoption.</li><li>Track utilization of licensed AI tools and advise leadership on licensing optimization.</li></ul><p><em>Strategy & Governance</em></p><ul><li>Draft and maintain an enterprise AI strategy and roadmap aligned with key business objectives.</li><li>Partner with leadership to author the organization's AI acceptable use policy, ensuring alignment with existing IT security, data classification, and vendor assessment standards.</li><li>Evaluate prospective AI vendors and tools for data privacy, security, cost efficiency, and technical fit.</li><li>Collaborate with the M365 Administrator on data readiness for Copilot (permissions, sensitivity labels, and access controls across SharePoint and Teams).</li></ul><p><br></p>