Servicenow Manager Jobs in New York, NY

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Customer Service Manager

Union, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li></ul> We are seeking an experienced Customer Service Manager with 5+ years of customer service leadership experience to oversee daily customer support operations, drive service excellence, and lead a high-performing team. The ideal candidate will have a proven track record of improving customer satisfaction, resolving complex issues, and building strong relationships with both customers and internal stakeholders. Experience in a manufacturing or industrial environment is strongly preferred.Responsibilities:<ul><li>Lead, coach, and develop a customer service team to ensure exceptional customer support.</li><li>Manage daily customer service operations, including order management, issue resolution, and customer communications.</li><li>Monitor customer satisfaction metrics and implement process improvements to enhance the customer experience.</li><li>Collaborate with sales, operations, production, logistics, and other departments to ensure timely delivery and resolution of customer concerns.</li><li>Handle escalated customer issues and provide effective solutions.</li><li>Develop and maintain service policies, procedures, and performance standards.</li></ul>
2026-10-26T00:00:00Z

Customer Service Manager

Franklin Park, NJ
onsite
Permanent / Full Time
75000 - 950000 USD / Yearly
benefits:<ul><li>401(k) </li><li>Vision Insurance</li><li>Dental Insurance</li><li>Health Insurance</li><li>Life Insurance</li><li>Paid Time Off </li></ul>Responsibilities<ul><li>Manage, coach, and develop a team of Customer Service Representatives.</li><li>Monitor team performance and establish service goals and KPIs.</li><li>Handle escalated customer inquiries and resolve complex issues.</li><li>Develop and implement customer service policies, procedures, and best practices.</li><li>Analyze customer feedback and identify opportunities for process improvements.</li><li>Partner with sales, operations, and other departments to ensure customer satisfaction.</li><li>Track and report on customer service metrics, trends, and team performance.</li></ul>
2026-10-23T00:00:00Z

SAP ERP Manager

Melville, NY
onsite
Temporary / Contract
71.25 - 82.5 USD / Hourly
We are looking for an experienced SAP ERP Manager to lead enterprise application strategy and delivery for a manufacturing environment in Brooklyn, New York. This Contract position calls for a hands-on leader who can align SAP capabilities with operational, supply chain, and financial business needs while guiding cross-functional teams across complex initiatives. The ideal candidate brings deep expertise in SAP-driven process improvement, strong stakeholder leadership, and a practical understanding of how ERP platforms support discrete manufacturing performance. Responsibilities: • Lead the planning, execution, and ongoing oversight of SAP ERP initiatives that support manufacturing, supply chain, warehouse, sales, quality, and finance operations. • Partner with business and technical stakeholders to translate operational goals into scalable SAP solutions and process enhancements. • Direct cross-functional and global project teams, ensuring timelines, budgets, risks, and deliverables are managed effectively across multiple workstreams. • Oversee the configuration, optimization, and integration of key SAP modules, including PP, MM, SD, WM, QM, and FI/CO. • Drive continuous improvement by identifying system, process, and reporting opportunities that increase efficiency, visibility, and business value. • Provide leadership to ERP team members and vendors, setting priorities, supporting execution, and promoting high standards of performance. • Establish governance practices for project delivery using structured methodologies such as Agile, Scrum, or Waterfall, depending on business needs. • Support strategic ERP roadmap planning, including evaluation of future-state capabilities such as S/4HANA adoption where appropriate.
2026-10-20T00:00:00Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-10-16T00:00:00Z

IT Manager

New York, NY
onsite
Temporary / Contract
57 - 66 USD / Hourly
We are looking for an IT Manager to support a Financial Services organization in New York, New York through a Contract engagement. This position will oversee core end-user technology operations, coordinate external service providers, and strengthen access, device, and productivity systems across the environment. The role is well suited for someone who can balance day-to-day IT administration with process improvement, security-minded oversight, and planning for continued office growth. Responsibilities: • Direct the work of third-party managed service providers to ensure reliable delivery of IT support and infrastructure services. • Oversee employee onboarding and offboarding by preparing equipment, assigning system access, and removing permissions in a timely manner. • Administer Windows-based desktops and laptops, maintaining performance, configuration standards, and user readiness. • Support a workplace where employees operate across multiple devices and endpoints, ensuring consistent access and functionality. • Manage Microsoft 365 applications and related collaboration tools, including account administration and user support. • Evaluate and organize administrative privileges, user roles, and security settings to improve control across systems. • Contribute to governance of AI-enabled tools by managing access permissions and helping define appropriate usage controls. • Lead efforts to move legacy or remotely managed environments toward cloud-based identity and access management solutions, including Microsoft Entra ID. • Create and refine IT policies, documentation, and operational procedures while recommending technology improvements to support expansion.
2026-10-20T00:00:00Z

Manager, Client Account Services

Marlboro, NJ
onsite
Permanent / Full Time
150000 - 225000 USD / Yearly
We are looking for an experienced Manager Client Account Services to lead financial operations for a portfolio of clients in Marlboro, New Jersey. This role combines hands-on accounting oversight, client relationship management, and team leadership to ensure accurate reporting, timely deliverables, and responsive day-to-day support. The ideal candidate brings strong business management expertise and can translate financial results into clear, practical guidance for both clients and internal leadership. Benefits:Medical, Dental, Vision Responsibilities:• Direct accounting support for a group of business management clients, serving as a primary point of contact for financial matters and ongoing communications.• Lead core transactional processes across multiple client accounts, including payables, receivables, and payroll administration.• Oversee month-end activities such as reconciliations, journal entries, and the preparation of financial statements using both cash and accrual methods.• Review period-to-period financial changes, identify notable trends, and communicate findings clearly to clients and firm leadership.• Develop meeting materials and present financial updates in a concise, organized manner that supports informed decision-making.• Coordinate the setup of new client engagements, including bookkeeping cleanup and updates needed to bring records current.• Organize daily operations and monthly deadlines across several accounts while balancing workload among team members.• Provide guidance to staff, resolve routine questions, and help maintain efficient workflow across client service activities.• Keep leadership informed on account progress, outstanding issues, and resource needs across the team.
2026-10-27T00:00:00Z

6 results for Servicenow Manager in New York, NY